Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Timberwise (UK) Ltd Reviews

4.7 Rating 457 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

4.7

Based on 457 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

Write Your review

Tell us how Timberwise (UK) Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thursday 20th May 2021 Steve Wade finshed two days of working on damp problems on the rear wall of our house. He explained exactly what he was doing and why. Steve was very efficient, worked hard, left the room very clean, and did an excellent job”

Thanks for the review John - great to have the feedback on your experience.

“Initial survey by Alan was thorough and gave a realistic idea of the work needed. Alan helped me to arrange work needed prior to the damp work. Booking the work in was managed efficiently. Ryan, who did the actual work, arrived promptly at the planned time explained what he would be doing and was polite and courteous at all times. The work was completed within the estimated time and the area was left tidy afterwards.”

Thanks for the review Alison - much appreciated.

“Contract No:FC80885. We were very impressed with Timberwise who carried out an inspection & produced a survey report of the woodworm infestation at our Church & subsequently the recommended work. At all stages they were prompt, professional & pleasant & helpful. Customer service was excellent & the price quoted was very fair and competitive. We had complete confidence in them & would not hesitate to recommend them. Many thanks to Peter Morton, Managing Surveyor, and his colleague, & to Elaine Kelly, Contracts Supervisor, & to technicians (North East) Steve Wade and Russ Carr (who went above and beyond our expectations).”

Thanks for taking the time to leave a review of our Yorkshire team - much appreciated!

“I would like to say how pleased I am with the service from Timber wise. Matt Hargrove has been fantastic. He completed a survey for my property purchase, Matt rang me after the survey was completed and updated me on the issue and the cost. Matt was very informative, friendly and helpful. Matt is a great credit to Timberwise 😊”

“After being messed about by a well known competitor, it was refreshing to deal with Timberwise. From the initial office staff to the surveyor Andy and technician Neil, I received clear, honest, informed and prompt answers to all my queries. The price was competitive and work completed without delay. Thanks to Neil for going above and beyond. I would use them again.”

Thanks for taking the time to leave a review - much appreciated.

“Dean was really knowledgeable and explained the issues with my dining room wall very clearly. Despite the issue not being Timberwise' specialist area, Dean provided great advice on how I should resolve the issue. Would definitely call again for a survey if needed.”

Thanks for the feedback - if ever you need us you know where we are!

“Thanks to Rachel who assisted with our initial enquiry and to Tim Fenner for coming out to assess the problem within a day. We received a sensible quote for the woodworm treatment which we accepted straight away. We were booked in for the first possible slot but received a call regarding a cancellation which we took. This meant that everything was completed within a week of our initial enquiry. Our technician, Matt Yates, was professional and personable, providing an excellent service. All in all we would recommend Timberwise for their helpfulness and professionalism.”

Thanks for taking the time to leave a review of the team Judith - much appreciated.

“Extremely pleased so far with work done by Steve Wade. Very pleasant hard working guy who went the extra mile to do a good job.”

“Work well done by pleasant technician Steve W, who was careful in preparation prior to work being done and clearing up afterwards. Professional job done and completed in time frame given at a realistic price. I am an OAP and always full of questions, and I must say I found all the members of staff I had contact with patient and helpful. Would definitely recommend Timberwise to family and friends without hesitation.”

Thanks for taking the time to leave a review Pauline - very much appreciated.

“Timberwise provided me with a realistic yet competitive quote for the work I had done on my house. The work was completed on time and they left the property in a really good state of repair. Would highly recommend.”

“We were very impressed with Keith who came to inspect our cottage. We thought we had a beetle infestation but it turned out that it was not active and he laid our minds to rest. A company with less integrity may have offered to undertake treatment anyway, but this was not the case with Timberwise and we were very grateful for his honesty and professionalism. I would recommend and not hesitate to use them in the future if needs be.”

Thanks for taking the time to leave a review Scott - much appreciated.

“From start to finish the whole process was very well managed, from Ella with my initial enquiry, to the survey from Peter and the work carried out by Ryan. Excellent communication from Ryan and the job was done really efficiently and promptly. So much better in every respect than other companies I have dealt with. It makes such a difference to deal with pleasant, positive people. Many thanks for all your work!”

Thanks for your review of your experience with the team Charlotte.

“This is the second time I have used Timberwise for wood worm( not in the same house) I am very happy with the service I have received from Timberwise, from the initial enquiry, the survey through to the work for woodworm . The office staff have been very accomodating with having to change dates due to lockdown. My questions and queries have been dealt with very well. The process of spraying the flooring was completed today. Ryan K ,who completed the work today was polite, kept me informed about the process and when I would be able to return into my home. Everything was left tidy and clean. I am very happy with the service I have received from Timberwise and would recommend them.”

Thanks for the review Jenny - we'll be sure to pass on your kind words.

“I would highly recommend Timberwise!! What a respectful clean working employee Ryan was I can't say enough good things about my experience with this company. The job has been completed to a very high standard. Thank you Timberwise.”

Thanks for taking the time to leave a review Naomi - much appreciated

“Would like to say a big thanks to Ryan K for being patient and sorting things when had a mix up about the job. He came back a second time and got the damp proof done quickly and efficiently”

Thanks for taking the time to leave a review - much appreciated

“Timberwise, South West Branch Norman was professional and very knowledgeable in terms of renovating listed buildings. We are extremely happy with the results and have peace of mind going forward after the treatment. We would recommend Norman to our friends as he is a charming chap to have around plus clean and tidy whilst working. *****”

“The whole process was very straightforward and even when the extent of the works had to be altered (not all the quoted work was required) if was not a problem and my quote was adjusted accordingly. Excellent service.”

Thanks for taking the time to leave a review - much appreciated.

“IF YOU ARE CONSIDERING USING TIMBERWISE, STOP! Unfortunately we inherited Timberwise as the previous owners of our house had used them for a basement conversion. But I would not recommend them to anyone. Their customer service is appalling with no sense of urgency or consideration for the customer. It took 2 months from us reporting a leaking basement, complete with photo evidence, for them to arrange a visit. They have then done the bare minimum to fix the problem, pushing as much responsibility as they can back onto us. Don't use Timberwise - go elsewhere!”

Thanks for the feedback on your experience. The local team have been in touch about your waterproofing system and will continue to provide you with help and support regarding your basement waterproofing system. Advice was also given regarding extra measures that would help improve drainage on the outside of the property that would help ensure future issues did not arise with the basement.

“Just completed damp proof work on my cottage. Works were carried out to excellent standard by friendly hardworking pleasant staff. From the surveyor Peter to work men Ryan Mark and Matty it's been a completed to a high standard after been let down by another PCA company. Top job thanks guys.”

Thanks for the review Emily. Great to hear your feedback.

“Dean from Timberwise Midlands was excellent, he did a really nice job repairing our 300 plus year supporting oak beam on our barn. It was nice to have a skilled workman that takes pride and enjoyment in his work.”

Thanks for taking the time to leave a review Tony. We'll be sure to pass on your feedback to Dean.

«
1
2
...
8
9
10
11
12
»

Timberwise (UK) Ltd is rated 4.7 based on 457 reviews