This is our first home and when damp struck we were a bit worried as it's not something I've come across before and it seemed to get worse and we didn't know the source - I contacted Timberwise after seeing great reviews and I'm glad i did! Ella E who i spoke to initially was quick to respond and got the ball rolling and then Elaine K who i spoke to during the booking process/quote acceptance was again very fast to respond and answered every question I had in detail. Peter M, the surveyor who came to look at the property and knew what the cause was straight away and again explained everything to me in detail. The quote was sent through within days and everything was booked quickly. We have just had our work finished off over two days by technician Russ C. Russ was a very friendly bloke from the get go and very easy to talk to (i didn't want to disturb him too much and felt awful i couldn't keep him stocked up with cuppas and food due to covid). He took me through what he would be doing before he started and took me through every step as and when he did it which i thought was brilliant and really helped me understand the work done. He was very tidy, cleaned up after himself and has done a great job, couldn't have hoped for a better person to come work in our house. Something that may seem quite small to some people but this damp has really caused us a headache and worried us over the last few months and we're really glad we used Timberwise, thank you to everyone we came into contact with through the whole process as you were all fantastic and made this a lot easier.