Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.75

4.8 Rating 618 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 618 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb survey office help and job it self lovely in this day and agr”

Helpful Report

Thanks for taking the time to leave a review Ken - much appreciated.

“Rodney was absolutely fantastic. Kind and incredibly helpful, listened to all of our issues and gave us so many options for solutions. So knowledgeable and was able to offer on the spot practical solutions. He even let us train our anxious cat whilst he was doing his checks!”

Helpful Report

Thank you for taking the time to leave a review Emily. We are delighted to hear that Rodney provided such a positive experience and took the time to listen carefully to all of your concerns. It is great to know that his knowledge, practical on the spot advice, and range of solution options helped put you at ease. Going the extra mile to make everyone comfortable during a visit, including your cat, is exactly the level of care we aim to provide. Thank you for sharing your experience, your feedback is very much appreciated.

“Keith & James gave their unbiased expert advice when we called them in for some floorboards damaged by a leaking shower after they thoroughly examined the underfloor area and gave a clear and concise explanation of what damage had occurred and offered possible solutions, including the option of Timberwise making the necessary repairs. Would definitely recommend their services.”

Helpful Report

Thank you for taking the time to leave your review Andy. We are pleased to hear that Keith and James provided unbiased, expert advice after carrying out a thorough inspection of the underfloor area. It is great to know that their clear explanations of the damage and the possible solutions helped you understand the situation and your options. Thank you for your recommendation, it is very much appreciated.

“Timberwise carried out an excellent job would highly recommend. Jason who carried out the work was a very pleasant person, always on time and when the work was finished left the job clean and tidy.”

Helpful Report

Thank you for your feedback. We are pleased to hear that you were happy with the work carried out and that you would highly recommend Timberwise. It is great to know that Jason made a positive impression by being punctual, pleasant to deal with, and leaving everything clean and tidy once the job was completed. Thank you for taking the time to share your experience.

“I discovered a small area of decay in a window frame and was,not sure what type of rot it was. The Timberframe surveyors arrived and James assured me that it was wet rot and that it was a simple DIY job that I could tackle. Thank you for your advice and honesty. (Another company had worked up the job into a quote for £4k+.)”

Helpful Report

Thank you for taking the time to leave a review. We are pleased to hear that James was able to quickly identify the issue and give you clear, honest advice. Reassuring customers and recommending only what is genuinely needed, even when that means a simple DIY solution, is something we strongly believe in. Thank you for highlighting the transparency of the advice you received. We really appreciate your feedback and are glad we could help put your mind at ease.

“Excellent service and very professional. Would highly recommend.”

Helpful Report

Thank you for your great feedback. We are pleased to hear that you found the service excellent and professional. Your recommendation is very much appreciated and means a lot to the team. Thank you for choosing Timberwise.

“Excellent service from timberwise! Competitive price and great communication. Once I had scheduled the appointment in our surveyor Ian was punctual and understood exactly what needed to be done, given our slightly unusual report requirements. When I asked if he could do a revisit a month later, he was responsive & was available next working day to quickly pop round. Highly recommend! Great service from Ian and the team.”

Helpful Report

Thank you for your great review. We’re really pleased to hear that you found the service competitively priced with clear communication throughout. It’s great to know Ian was punctual, understood your specific requirements, and was able to accommodate a follow-up visit so quickly. We’ll be sure to pass on your kind words to Ian and the rest of the team, and we really appreciate your recommendation.

“Had our roof space treated for woodworm. We have an old (over 200years old) Cheshire farmhouse Excellent service from survey through to spraying. Very pleasant and helpful staff. Can't fault their service and attention to detail.”

Helpful Report

Thank you for your review David. We’re delighted to hear that you received excellent service from the initial survey through to the woodworm treatment in your roof space. It’s great to know our team were pleasant, helpful and attentive to detail, especially in such a historic Cheshire farmhouse. We really appreciate your kind words.

“Mr Rodney Smith from your Lincoln Office provided a friendly and very professional assessment of damp issues in our bungalow. He identified the causes and advised us which action plan to take to remedy the problems. Excellent customer service.”

Helpful Report

Thank you for your review. We’re really pleased to hear that Rodney from our Lincoln office provided such a friendly, professional and helpful assessment of the damp issues in your bungalow. It’s great to know his clear advice gave you a practical plan to move forward. We truly appreciate your kind words and will be sure to share them with him.

“The Lincoln Timberwise surveyor Rodney and his colleague Karolyn were exceptional. From the initial contact, through the comprehensive survey, right up to the final report, the team were faultless. Rodney conducted himself with the utmost professionalism and promptness and gave great peace of mind. We cannot thank him enough and would highly recommend.”

Helpful Report

Thank you for taking the time to leave a review. We’re delighted to hear that Rodney and Karolyn provided such exceptional service from start to finish. It’s great to know the survey was thorough, the communication clear, and that Rodney’s professionalism gave you real peace of mind. We truly appreciate your recommendation and will be sure to pass on your kind words to them both.

“We were extremly pleased with the quick response we had from Timberwise. Their surveyor, Peter Bell arrived on time, asked relevent questions and proceeded to test the affected areas. He was able to identify the cause of the issue and we talked through an action plan which we are in the process of implementing. We're very grateful to him for his help and advice.”

Helpful Report

Thank you for your review Fraser. We’re delighted to hear that you received such a quick response from Timberwise and that Peter provided a punctual, thorough and helpful survey. It’s great to know he identified the cause of the issue clearly and helped you talk through a practical action plan. We’ll be sure to pass on your kind words to him.

“Mr Rodney Smith offered a very professional and helpful survey of the house and was able to identify the cause of the problem. I am very impressed with Timberland and Mr Smith. Recommended.”

Helpful Report

Thank you for your review. We’re really pleased to hear that Rodney provided such a professional and helpful survey and was able to identify the cause of the issue for you. We’ll be sure to pass on your kind words to him. Thank you for the recommendation.

“A first class service from Timberwise from the whole team. After an initial call the Surveyor Mark came out to visit and advise- he was so helpful. Very quickly work started and I found Dean (who did the building work) to be so competent, professional and reassuring it made the whole experience much less stressful for us. Following on from this Mark the plasterer completed the work to a high standard. We were so pleased we chose Timberwise and would not hesitate to use them again. Thank you”

Helpful Report

Thank you for your review Louise. We’re delighted to hear that you had such a positive experience with the whole Timberwise team. It’s great to know Mark’s initial advice was so helpful, that Dean’s professionalism and reassurance made the process far less stressful, and that Mark the plasterer finished the job to a high standard. We’re really pleased you chose Timberwise and truly appreciate your kind words and confidence in using us again.

“Chris Walker came out from Sheffield. Really nice guy. Listened, had a look at the problem and reassured me that there was nothing to worry about. Great service. Would highly recommend this company and would use them again if necessary”

Helpful Report

Thank you for your review. We’re really pleased to hear that Chris Walker from our Sheffield team was able to listen, assess the situation and give you the reassurance you needed. It’s great to know you were happy with the service, and we truly appreciate your recommendation.

“Stuart Fairbairn came to paint and restore my home back to its original glory. He worked with integrity and patience and he consistently considered my views and attention. He delivered a fantastic job and we are all delighted with his finishing touches.”

Helpful Report

Thank you for your feedback Elizabeth. We’re delighted to hear that Stuart restored your home with such care, patience and attention to detail. It’s great to know he took your views into account throughout and delivered a finish you’re so happy with. We’ll be sure to pass on your kind words to him.

“Really happy with the very professional advice we were given by Adam from the Exeter branch. Thank you very much.”

Helpful Report

Thank you for your feedback. We’re so pleased to hear that Adam from our Exeter branch provided helpful and professional advice. We’ll be sure to pass on your thanks to him.

“Timberwise Scotland impressed when dealing with our dry rot problem. Donald turned up right on time both days , completed the plastering job to a high standard and cleaned up after the job was done. Donald kept us informed at all stages of the job and was most definitely a master of his craft.”

Helpful Report

Thank you for your review. We’re delighted to hear that Donald delivered such a high standard of work and kept you informed throughout the process. It’s great to know he was punctual, professional and left everything clean and tidy. We’ll be sure to pass on your kind words to him and the Timberwise Scotland team.

“Everything was handled smoothly and professionally. Very pleased and would recommend without hesitation.”

Helpful Report

Thank you for leaving a review - pleased thatyou had a very positive experience.

“We were in desperate need of our landing to be plastered. This company was recommended by a work colleague. Graham came to the house and assessed the damage. He was polite and treated our house with respect. Graham did a fantastic job to a very high standard. Wouldn’t hesitate in recommending the company.”

Helpful Report

Thank you for your review Julie. We’re delighted to hear that Graham provided such a polite and respectful service and completed the plastering work to a high standard. It’s great to know you were pleased with the results, and we really appreciate your recommendation.

“Timberwise was recommended to me by a local RICS surveyor as I was looking for a specialist in the tanking of cellars. A very polite and well presented gentleman turned up on time on the appointed day, surveyed both my cellar and outside the property, looked at supporting information from myself and other sources, explained to me face to face his initial thoughts ( complete with diagram), wrote a report complete with photos, and then liaised with the initial RICS Surveyor who was pulling together information from multiple sources. Timberwise were very professional and I was very happy with the outcome. I would definitely recommend them.”

Helpful Report

Thank you for your detailed review. We’re so pleased to hear that your experience with Timberwise was professional and informative from start to finish. It’s great to know the surveyor took the time to explain everything clearly, provide detailed findings and work collaboratively with your RICS surveyor. We’re delighted you were happy with the outcome and really appreciate your recommendation.

Timberwise (UK) Ltd is rated 4.8 based on 618 reviews