Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,045 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the sage metro tile. Unfortunately badly damaged in transit and less than a quarter of the amount could be used. Phoned customer service and replacements were despatched that same day. Second batch arrived much more securely wrapped. Even so some tiles had broken corners but we had enough to do the job comfortably. Other than that tile seems to be good quality and consistent across all tiles. Happy customer. Alexandros was excellent to deal with.”

Helpful Report

Hi Jackie! Thank you for your detailed 5-star review! We're so sorry to hear about the initial issues with your tiles, but we're glad that our customer service and Alexandros could assist you quickly. It's great to know that the replacement tiles were much better packaged, and we appreciate your understanding regarding the minor damages. Your feedback on the tile quality is much appreciated! If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Good product range and fair prices.”

Helpful Report

Hi Daniel! Thank you for your fantastic 5-star review! We're delighted to hear that you appreciate our product range and fair prices. Providing great value is what we're all about! If you have any questions or need help in the future, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Both dean and Oliver were very helpful right from the beginning of my inquiry. When trying to place my order Oliver talked me through it, about how many I would need, and kept me informed of delivery. Which was less than 24 hrs. I would highly recommend this company. Thank you”

Helpful Report

Hi Christine! Thank you for your wonderful 5-star review! We’re delighted to hear that Dean and Oliver were able to assist you with your inquiry and order. Exceptional service is our goal, and we love knowing that we kept you informed throughout the process! We truly appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need further assistance, just let us know! Best, Oliver Tile Warehouse Team

“Easy to order and quick delivery.”

Helpful Report

Hi Jim! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering process easy and appreciated the quick delivery. Your satisfaction is what motivates us! If you have any questions or need assistance in the future, just let us know. We’re here to help! Best, Oliver Tile Warehouse Team

“The service was absolutely fantastic, the tiles arrived promptly and the delivery driver was amazing and helpful.”

Helpful Report

Hi Carol! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with our service and that your tiles arrived promptly. Our delivery team always strives to be helpful and supportive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Brilliant”

Helpful Report

Hi Vince! Thank you for your brilliant 5-star review! We’re so glad to hear you had a positive experience with us. Your kind words truly inspire our team to keep delivering top-notch service! If you need anything in the future, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fast delivery sadly pallet broken so bottom tile was broken. As luck would have it I had ordered three extra tiles so didn’t have an impact on tiler laying floor. After paying £30.00 delivery a bit disappointed”

Helpful Report

Hi June! Thank you for your 5-star review! We appreciate your feedback and are glad to hear that you had extra tiles on hand to keep your project on track. We understand that a broken pallet can be disappointing. Your insights help us improve. If there's anything we can do to assist you further, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“Great service and excellent product. Highly recommend”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you received great service and are happy with your product. Your recommendation means a lot to us and motivates our team to keep up the good work! If you ever need anything else, please feel free to reach out. We’re always here to assist you! Best wishes, Oliver Tile Warehouse Team

“Great product and hassle free ordering and delivery. The delivery driver was lovely kept me updated on any time delay and put the tiles exactly where I wanted them. Great customer service.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering and delivery process hassle-free, and that our delivery driver provided excellent service. Your feedback really motivates our team to keep striving for the best! If you need any assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Fabulous quality tiles at very good prices. Fast delivery and the packaging was amazing, defo no chips or cracks getting through that amount of celophene lol”

Helpful Report

Hi Vicky! Thank you for your fantastic 5-star review! We’re so pleased to hear that you loved the quality of our tiles and found them at great prices. It’s great to know that your order arrived quickly and in perfect condition—definitely no chips or cracks here! If you need anything at all in the future, just give us a shout. We’re always happy to help! Best, Oliver Tile Warehouse Team

“Excellent product”

Helpful Report

Hi Antony! Thank you for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your product. Your satisfaction is our top priority, and your kind words truly encourage our team to keep striving for excellence! If you need any assistance in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fantastic tiles great communication fast delivery highly recommended professional company highly recommended”

Helpful Report

Hi Frank! Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our tiles and experienced prompt communication and fast delivery. Your recommendation is greatly appreciated and drives us to maintain our high standards! If there's anything else you need in the future, just let us know. We're always here to help! Best regards, Oliver Tile Warehouse Team

“Ordered tile samples to help us decide what to use for our bathroom project. Good communication, good quality samples, very happy so far!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that our communication and the quality of our tile samples have made a positive impression as you plan your bathroom project. Your enthusiasm encourages us to keep providing excellent service! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“The first shipment of tiles wasn't very well packaged, so all the tiles were broken. Top marks to Tile Warehouse for arranging a replacement order, and sending it at an agreed convenient time. The second delivery arrived in good condition. The prices compared very well to other suppliers, even with postage costs, so I'm very happy!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re truly sorry to hear about the packaging issues with your first shipment but are delighted that our team could arrange a replacement that met your needs. Your understanding and kind words inspire us to keep improving our services. Don’t hesitate to reach out if you need anything else in the future—we're always here to help! Best regards, Oliver Tile Warehouse Team

“Good price and excellent service.”

Helpful Report

Hi Sean! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices to be great and our service excellent. Your support truly encourages our team to keep delivering the best for our customers! If you need anything in the future, just let us know—we're always here to help! Best, Oliver Tile Warehouse Team

“Delivered as promised. All intact. Easy to deal with online. Reasonable value.”

Helpful Report

Hi Margaret! Thank you for your fantastic 5-star review! We’re delighted to hear that everything was delivered as promised and that your experience with us was smooth and hassle-free. Your feedback about our reasonable value is truly appreciated! If you need any assistance in the future, don’t hesitate to get in touch. We're always here to help! Best, Oliver Tile Warehouse Team

“Beautiful tiles looks amazing in my bathroom so happy.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so delighted to hear that the tiles look amazing in your bathroom and that you're happy with your purchase. Your satisfaction is our top priority, and your kind words inspire our team! If you need any assistance or have questions in the future, don't hesitate to get in touch. We're always here to help! Best regards, Oliver Tile Warehouse Team

“I was looking for quarry tiles online for the purpose of comparing prices and to honest the price was so competitive I ordered straight away I haven't regretted my decision.”

Helpful Report

Hi Alan! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices competitive and that you decided to order with us. Your satisfaction is what drives us to keep offering great value! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Great service as the tiles came in time and were installed in time leaving us a 5 star review from the client.”

Helpful Report

Hi Isavation! Thank you for your fantastic 5-star review! We’re delighted to hear that the tiles arrived and were installed on time. It’s wonderful to know our efforts led to a satisfied client. Your feedback really motivates our team to continue providing excellent service. If you need any assistance in the future, don’t hesitate to get in touch! We’re always here to help. Best regards, Oliver Tile Warehouse Team

“Very good. Quick and easy to gain products. Thanks.”

Helpful Report

Hi NP! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the process quick and easy. Your feedback truly encourages us to keep providing excellent service! If you need any further assistance in the future, don't hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 1,045 reviews