Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,737 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

Write Your review

Tell us how Thomas Bird London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thomas Bird London 5 star review on 9th September 2025

Anonymous

Thomas Bird London 5 star review on 7th September 2025

Anonymous

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Eastwood Chelsea boots and I have to say: just wow. These are incredible. The difference between past companies I’ve ordered from is incredible. With these boots, it’s quite obvious they created and perfected by true artisans. Fast shipping and delivery as well!”

Thomas Bird London 5 star review on 6th July 2025

Helpful Report

Posted 2 months ago

Dear Jacob, Thank you so much for your glowing review! We're thrilled to hear that you love your Eastwood Chelsea boots and appreciate the craftsmanship behind them. It’s always our goal to deliver products that reflect the skill and dedication of our artisans, and your feedback truly validates our efforts. We're also pleased to hear you had a smooth shipping experience. Thank you for the amazing photo. We can't wait to see you back for more! Warm regards, Team Thomas Bird London

Posted 2 months ago

“Beautiful leather, elegant shoes.”

Thomas Bird London 5 star review on 30th June 2025

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for the kind words and lovely picture of the Benson Wholecut Oxfords in Grey. We are so pleased you like them and you also got them at a bargain reduced price. We hope you enjoy wearing them. Kind Regards Ann

Posted 2 months ago

“Exceptional quality and service – highly recommended! I recently purchased a pair of shoes from Thomas Bird, and I must say – I’m thoroughly impressed. The craftsmanship is outstanding, with real attention to detail and premium materials. The shoes are not only elegant and stylish, but also incredibly comfortable right out of the box. Delivery was prompt and the packaging reflected the brand’s high standards. It’s clear that Thomas Bird takes pride in both their products and customer service — which was courteous, responsive, and professional throughout. It’s rare to find this level of quality and care these days. I’ll certainly be returning for more, and happily recommending Thomas Bird to friends and colleagues. Thank you for a truly first-class experience.”

Helpful Report

Posted 2 months ago

Dear Mohsen, Thank you for your wonderful review. We are thrilled to know that you are impressed with the quality of our shoes and the level of service provided. It truly means a lot to us that you recognized our commitment to craftsmanship and customer care. We look forward to welcoming you back for more exceptional experiences in the future. Your recommendations to friends and colleagues are greatly appreciated! Warm regards, Team Thomas Bird London

Posted 2 months ago

“Excellent customer service”

Helpful Report

Posted 2 months ago

Dear Customer, We appreciate your feedback and kind words. We try really hard to offer the best service we can to all of our loyal customers. Kind Regards Ann

Posted 2 months ago

“Great service even better product”

Helpful Report

Posted 2 months ago

Dear Marcus, Thank you very much for reviewing Thomas Bird. We always appreciate receiving feedback from our customers around the world. We hope you are enjoying wearing your shoes. Kind Regards Ann

Posted 2 months ago

“The service was exceptional!! I emailed before making my purschase to make arrangements for the collection of my boots, and working with Ann to do so was prompt and pleasant. I got my boots and have been enjoying them since!”

Helpful Report

Posted 2 months ago

Dear Nyiko, Thank you for your fantastic review! We're delighted to hear that you had such a pleasant experience with our service and that Ann made your collection process smooth. Enjoy your boots – we hope they bring you joy for many adventures to come! Warm wishes, Team Thomas Bird London

Posted 2 months ago

“De service is heel goed . Bestelling heel snel ontvangen . Mijn boots pasten niet en ik kon het met behulp van Thomas Bird snel terug sturen en ik kreeg ook snel weer een grotere maat toegestuurd . Had ook de mogelijkheid om aankoop bedrag terug te krijgen maar heb een grotere maar boots besteld .”

Helpful Report

Posted 2 months ago

Beste Anoniem, Hartelijk dank voor uw geweldige beoordeling! We zijn blij te horen dat u tevreden bent over onze service en de snelle afhandeling van uw retour. Het is altijd ons doel om ervoor te zorgen dat onze klanten de juiste maat en pasvorm vinden. We kijken ernaar uit u in de toekomst weer te mogen verwelkomen! Vriendelijke groeten, Team Thomas Bird London

Posted 2 months ago

“The shoes are impeccable and the customer service was equally incredible!”

Helpful Report

Posted 2 months ago

Dear Kamal, Thank you for your wonderful review! We’re thrilled to hear that you found our shoes impeccable and enjoyed our customer service. Your satisfaction means the world to us, and we can’t wait to welcome you back for your next purchase. Warm regards, Team Thomas Bird London

Posted 2 months ago

“Great shoes! Very well put together and stunning to look at. Moreover: Great service as well. There was a slight hiccup during the delivery process and it was handled very elegantly. Thanks Thomas Bird!”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are and also the professionalism regarding the slight issue we had. We hope you are enjoying your shoes & boots. Kind Regards Ann

Posted 2 months ago

“Everyone was very professional . Great communication . Awesome shoes .”

Helpful Report

Posted 3 months ago

Dear Mike, Thank you so much for your kind words. We always love to receive feedback especially when our customers are so happy with their purchase. We look forward to you shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“Delivery was quick and I have no complaints with the company or with their product. Beautiful craftsmanship and style.”

Helpful Report

Posted 3 months ago

Dear Daniel, Thank you for your review of Thomas Bird. We appreciate all feed back we receive and it's always nice to hear how much our customers like our products. Kind Regards Ann

Posted 3 months ago

“I'm consistently impressed with the superior quality and elegant design of this company's products. They are clearly crafted with refinement and built to last.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you very much for reviewing Thomas Bird. We work very hard to not only deliver fantastic shoes and boots but also great customer service to all of our customers. We appreciate your loyalty and hope to see you back shopping with us again very soon. Kind Regards Ann

Posted 3 months ago

“Great customer service! Always responds quickly and accurately!”

Helpful Report

Posted 3 months ago

Dear Raymond, Thank you very much for your kind words regarding our Customer Service. We try incredibly hard to ensure we offer the best service to all of our customers and we are only a very small team so we always appreciate hearing from our customers. Kind Regards Ann

Posted 3 months ago

“My new boots arrived wrapped and bagged with great care and attention, super quality and fit, highly recommeded!”

Helpful Report

Posted 3 months ago

Dear Graham, Thank you for reviewing Thomas Bird. We do take great care with our products as they deserve to be well looked after and adding the dust bags really helps with this. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 months ago

“I bought two shoes from Thomas Birds: an Ellington Wholecut Brogue Tan and a Benson Wholecut Oxford Black. The shipping was excellent, and the quality was behind expectations. Above all, the bonus helps reduce the second pair price significantly. I keep receiving a lot of compliments.”

Helpful Report

Posted 3 months ago

Dear Berry, Thank you for your amazing review. We're absolutely delighted to hear that you're satisfied with the quality of your shoes and the shipping experience. It’s great to know you’re receiving compliments as well—there’s nothing quite like a good pair of shoes to make a statement. Would you consider posting some photo's on your reveiw, we always enjoy seeing our customer dressed up and in Thomas Bird shoes. Warm regards, Team Thomas Bird London

Posted 3 months ago

“Good logistics. Ordered boots and returned for exchange in smaller size. All smooth.”

Helpful Report

Posted 3 months ago

Dear Andrew, We are so pleased to hear how happy you are with the service and delivery of your order. It's also reassuring you found the exchange process easy to navigate. We hope you continue to shop with Thomas Bird. Kind Regards Ann

Posted 3 months ago

“It was my great experience company and service good.! Thanks”

Helpful Report

Posted 3 months ago

Dear Rajdeep, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us and found our service to be good. Your kind words mean a lot to our team and motivate us to keep delivering the best. Best wishes, Team Thomas Bird London

Posted 3 months ago

“Excellent customer service”

Helpful Report

Posted 3 months ago

Dear Kyri, Thank you for your fantastic feedback! We're thrilled to hear that you experienced excellent customer service with us. Our team works hard to ensure that every interaction is a positive one, and your kind words motivate us to keep up the great work. Warm wishes, Team Thomas Bird London

Posted 3 months ago

“I love the styling and quality you get from Thomas Bird at a reasonable price. Easy buying process and fast shipping.”

Helpful Report

Posted 3 months ago

Dear Customer, We always appreciate receiving feedback from all of our customers. Thank you so much for your comments regarding our online shop and delivery. We are glad you were able to navigate the website easily and that you received your order quickly. Kind Regards Ann

Posted 3 months ago

“Because I've ordered so many products from this company (multiple pairs of shoes, matching belts, and weekend bags), I've nearly run out of fantastic things to say about the products, service and overall approach of Thomas Bird. They are by far my favorite stop for men's furnishings and continue to raise the bar each time I visit. Tony”

Helpful Report

Posted 3 months ago

Dear Tony, Thank you so much for your incredible review! We're overjoyed to hear that you’ve had such a fantastic experience with our products and service. Your appreciation truly inspires us to keep raising the bar. We’re thrilled to be your go-to destination for men’s furnishings, and we can't wait to see what you choose next! Warm wishes, Team Thomas Bird London

Posted 3 months ago

Thomas Bird London is rated 4.9 based on 1,737 reviews