Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,649 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 16th April 2025

Yvens Ulysse Jr

Thomas Bird London 5 star review on 10th April 2025

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Thomas Bird London 5 star review on 8th April 2025

Yvens Ulysse Jr

Thomas Bird London 5 star review on 31st March 2025

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158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, just received today my Harness boots OMG , fit is excellent, leather and quality made exceptionally fantastic. Attractive price compared to big designer names and equally as good. I know my buds will be knocking on your door for these. Many Thanks for a great pair of very comfortable and snatched boots Mark”

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Posted 2 years ago

“Love Thomas B shows and boots.”

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Posted 2 years ago

“Excellent customer service and outstanding standard of product”

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Posted 2 years ago

“Great shoes/boot BUT only if your going to keep them as returning for credit is REALLY EXPENSIVE”

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Posted 2 years ago

Good evening Anthony. We offer free worldwide exchanges, but yes a return is chargable. We heavily subsidise collections internationally, but they still work out at £30 depending on location. If you prefer to return items with your own courier (or via post) then this is not a problem for us. Sorry to hear the shoes were not suitable for you. All the best, Stuart.

Posted 2 years ago

“I ordered a larger pair than I actually needed. Your people were on the ball, and got me the correct size quickly. I wish we had more companies like this In The States. Oh and the shoes are awesome too! My second pair from TB.”

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Posted 2 years ago

“Great service, great shoes”

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Posted 2 years ago

“Great product and nice service support. I ordered 42 and realized that a bit big returning it now for size 41. Shoes is sleek and well built.”

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Posted 2 years ago

“The service was excellent. I had to get a smaller size and Samantha was super helpful. Samantha even sent me a pair of inserts in case the second pair was still too big. Well, the second pair was perfect. I bought the Phoenix boot and I am so happy! Thank you for everything. I will certainly shop at Thomas Bird again. All the Best, Carlos”

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Posted 2 years ago

“Top notch service and shoes! I’m in the US and had questions re the sizing that were quickly answered and any concerns I had were alleviated.”

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Posted 2 years ago

“Customer support was fantastic - especially when I needed to exchange for a different size.”

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Posted 2 years ago

“Good service, no problems.”

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Posted 2 years ago

“Great prices along with high quality products. Excellent service, very fast shipping. Will be ordering again from you guys in the very near future.”

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Posted 2 years ago

“Great company and great service. Comfortable soft leather, a little big on size, but not enough to return and go through the hassle. I think a 44 1/2 (or 44.5) would probably be a better fit. Don’t know if you have half sizes. Thank you”

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Posted 2 years ago

“As an experienced retailer I understand the shoe market in detail. I loved the styles and colours of the range from this comoany but given the price and that they are made from one piece of leather I expected them to be using a lower grade hide. Shoes arrived Quickly and I was shocked to see that the quality of the hide really is top end quality hide with perfect stitching, clever well made soles and the colour uniformity were way past the level you would expect with genuine comfort. I would have bought these kind of shoes (which are not easy to make from one piece hide) at circa £400 a pair as they really are amazing quality. Don't hesitate to buy as they will last for a long time and they look better when you see them up close compared to the pictures, even the laces are special. Seriously brilliant shoes and I am so glad I found them.”

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Posted 2 years ago

“The shoes are very well made, and the company provides great service.”

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Posted 2 years ago

“We were incredibly impressed by Thomas Bird. My husband needed a belt for an event and I called to see if we could get an express delivery. Not only was I assured the belt would arrive on time, we had several updates on the progress of the delivery and it did indeed arrive the next day. The belt was an o blood red and went perfectly with my husbands outfit and we were very impressed with the quality. We will definitely use Thomas Bird again”

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Posted 2 years ago

“The team is kind, responsive, and proactive. You feel as though you’re speaking to them at the shop.”

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Posted 2 years ago

“Only issue I had was that I needed to size up a half size and the exchange process was very clunky. Other than that, I imagine I will order from here again.”

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Posted 2 years ago

“Excellent quality.”

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Posted 2 years ago

“I unboxed them and noticed a small hole like mark in the leather near the harness snap. I mentioned it to customer service and they apologized and ensured me that the hole won't grow. I also realized how much money this company would have lost if I returned them. I'm all about supporting great companies. I felt that there was only so much they could do without it being a complete loss on their part. I don't plan on completely babying the boots anyway.”

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Posted 2 years ago

Thomas Bird London is rated 4.9 based on 1,649 reviews