Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,737 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

Write Your review

Tell us how Thomas Bird London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thomas Bird London 5 star review on 9th September 2025

Anonymous

Thomas Bird London 5 star review on 7th September 2025

Anonymous

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots are beautiful. My husband loves them. Great personal service too.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review. We're delighted to hear that your husband loves the boots and that you appreciated our personal service. Ensuring a great experience for our customers is our top priority, and your kind words truly make our day. Warm regards, Samantha

Posted 6 months ago

“Very good customer service. They even phoned me when they were preparing my order to confirm the size I had ordered since it was different from my last order (deliberately), but well spotted. Prompt delivery also.”

Helpful Report

Posted 6 months ago

Thank you so much for reviewing Thomas Bird. We always try to ensure our Customers have a great shopping experience and when we note differences in orders we do always like to reach out to our customers in case there's been an error when purchasing or as in your case you are trying a different size or style that may fit differently. We are glad to hear you are pleased with your purchase and the overall experience. Kind Regards Ann

Posted 6 months ago

“Great web site and shoe selection. Really can’t beat an English Company producing shoes in Italy. Prices are extremely favorable compared to other prestigious shoe makers.”

Helpful Report

Posted 6 months ago

Dear Richard, Thank you for your brilliant review. We're thrilled to hear you love our website and shoe selection. It means a lot to us to represent English craftsmanship combined with Italian style at such favorable prices. We look forward to your next visit at Thomas Bird. Best wishes, Samantha

Posted 6 months ago

“Excellent Customer Service”

Helpful Report

Posted 6 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 6 months ago

“Great service and the 2 pair of shoes I received are outstanding.”

Helpful Report

Posted 6 months ago

Dear Karl, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service and that you're loving your new shoes. Your satisfaction means the world to us! We look forward to seeing you again at Thomas Bird soon. Kind regards Samantha

Posted 6 months ago

“Thomas Bird is an amazing brand and the customer service is amazing. I love you guys. Thank you so much.”

Thomas Bird London 5 star review on 22nd February 2025

Helpful Report

Posted 6 months ago

Dear Sami, Thank you so much for your wonderful review! We're thrilled to hear that you love our brand and appreciate our customer service. Your kind words motivate us to keep delivering the best experience possible. We can't wait to welcome you back to Thomas Bird! Warm regards, Samantha

Posted 6 months ago

“The company was very helpful on making sure the size and fit were correct. They were spot on. The shoes arrived quickly and sooner than I expected.”

Helpful Report

Posted 6 months ago

Thank you kindly for your lovely comments regarding the service and delivery you received from Thomas Bird. We always strive to deliver the best service we can and we are so pleased to hear we exceeded your expectations regarding delivery. Kind Regards Ann

Posted 6 months ago

“The shoes arrived in a timely manner and they are gorgeous”

Helpful Report

Posted 6 months ago

Dear Gene, Thank you for your review of Thomas Bird. We are always pleased to hear feedback from customers and to know you were pleased with the service and delivery as well as loving the shoes is great to hear. We hope you enjoy wearing them and look forward to welcoming you back to shop with us soon. Kind Regards Ann

Posted 6 months ago

“Excellent service.”

Helpful Report

Posted 7 months ago

Dear Gloria, Thank you for your excellent review. We're thrilled to hear that you experienced great service with us. Your appreciation means so much, and we look forward to serving you again soon. Kind Regards, Samantha

Posted 7 months ago

“Timely delivery.”

Helpful Report

Posted 7 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 7 months ago

“Awesome quality.”

Helpful Report

Posted 7 months ago

Dear Michael, Thank you so much for your review. We're delighted to hear that you think the quality of our products is awesome. Your support is greatly appreciated, and we look forward to providing you with more exceptional footwear in the future. Kind Regards, Samantha

Posted 7 months ago

“This is the third pair of shoes that I've purchased from this company so it's obvious I love the product. I love the company. good looking shoes well-made very comfortable.”

Helpful Report

Posted 7 months ago

Dear LaTelle, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your third pair from Thomas Bird. It's fantastic to know that you find our shoes not only stylish but also well-made and comfortable. Your loyalty means the world to us! Kind Regards, Samantha

Posted 7 months ago

“I have bought many shoes from different brands but Thomas Bird is the best brand I have ever bought or seen. If you need classic shoes then don’t search anymore. Thomas Bird is the answer.”

Helpful Report

Posted 7 months ago

Dear Musa, Thank you for taking the time to review Thomas Bird. We are really happy to hear how highly you rate our products it is always nice to hear such positive feedback from our customers. Kind Regards Ann

Posted 7 months ago

“Very timely delivery, excellent designs.”

Helpful Report

Posted 7 months ago

Dear Gregory, Thank you very much for taking the time to review Thomas Bird. We are really pleased to hear you like the designs of our shoes and boots and also that you were happy with the delivery service. Kind Regards Ann

Posted 7 months ago

“The people at Thomas Bird are always responsive and courteous. I never worry about ordering or just asking a question because I know they're going to help!”

Thomas Bird London 5 star review on 4th February 2025

Helpful Report

Posted 7 months ago

Dear Tony, Thank you so much for your review of Thomas Bird. We always try so hard to ensure all customers are happy with their purchases and any questions you may have are answered in a timely manner offering advice and support throughout the whole shopping experience. It's always nice for the team to receive such nice feedback. Kind Regards Ann

Posted 7 months ago

“These shoes are amazing! They look fantastic, are very comfortable, and are the highest quality! The service from Thomas Bird has always been top notch! I was a bit disappointed in the shipping (DHL) because after receiving emails asking if I wanted delivery without having to sign for my package it was impossible to do. I even tried to make a DHL account and it still would NOT let me do the signature not needed feature like it had for previous orders! Fortunately, I had someone at my home to receive it!”

Helpful Report

Posted 7 months ago

Dear Dale, Thank you for reviewing Thomas Bird. It's always good for the team to receive such positive feedback regarding our service. We are sorry to hear you had issues with DHL that isn't the level of service we expect from our courier partners and we will certainly raise it with our account manager here in the UK. I hope it won't stop you from continuing to be a loyal Thomas Bird customer. Kind Regards Ann

Posted 7 months ago

“This is my second pair of boots purchased from your company, quality products with great service. Thank uou”

Thomas Bird London 5 star review on 2nd February 2025

Helpful Report

Posted 7 months ago

Dear Daniel, Thank you for your fantastic review. We're delighted to know that you chose us for a second pair of boots and that our quality and service met your expectations. Your support means so much to us, and we can't wait to welcome you back to Thomas Bird for your next purchase! Best regards, Samantha

Posted 7 months ago

“Great service. My last query was resolved the same day using the chat function.”

Helpful Report

Posted 7 months ago

Dear Kevin, We are so pleased to hear you were happy with the service you received using our new chat function. This is all new for us and something we've been trialling as we are only a small team and with us having customers all over the world it can be hard to respond to customers in a timely manner so this gives us a bit more flexibility and hopefully means customers that need assistance get the answers they want quicker than via email. Kind Regards Ann

Posted 7 months ago

“The boots we received are exceptional. Beautiful quality leather and great workmanship. Shipped quickly. Very good service!”

Helpful Report

Posted 7 months ago

Dear Lewis, Thank you kindly for reviewing Thomas Bird. It is always so nice to hear how happy our customers are not just with the products but also with the service and delivery. We look forward to seeing you back shopping with Thomas Bird again soon. Kind Regards Ann

Posted 7 months ago

“The shoes were excellent quality and delivery was right on time!”

Helpful Report

Posted 7 months ago

Dear Customer, We're delighted to hear that you found the quality of our shoes to be excellent and that the delivery met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. Yhank you for taking the time to leave such a great review. Best Regards, Samantha

Posted 7 months ago

Thomas Bird London is rated 4.9 based on 1,737 reviews