Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,737 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 9th September 2025

Anonymous

Thomas Bird London 5 star review on 7th September 2025

Anonymous

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery. Perfect contact with the seller (chat). The package was very well secured, the shoes arrived in perfect condition.”

Helpful Report

Posted 7 months ago

Dear Piotr, Thank you very much for your review of Thomas Bird. We are so pleased to hear how happy you were with both our Customer Service and Shipping. The 'chat' is a new function for us which we have been trialling and seems to be very popular so we will look to build on and extend the options there. Kind Regards Ann

Posted 7 months ago

“Great shoe and excellent customer service, communication was prompt and friendly.”

Helpful Report

Posted 7 months ago

Thank you so much for reviewing Thomas Bird. We are always pleased to receive customer feedback especially as we are only a small team so it's great to hear that not only did you love the products but also that we delivered excellent customer service in a timely manner. Kind Regards Ann

Posted 7 months ago

“Stuart and Samantha were very helpful and offered great customer service sorting out a product issue I had and they took care it very quickly. Highly recommend this company!”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you so much for your wonderful review! We're thrilled to hear that Stuart and Samantha were able to assist you and resolve your product issue promptly. Providing great customer service is our top priority, and your recommendation means a lot to us. Best Wishes, The Thomas Bird Team

Posted 7 months ago

“Boots were easy to order, arrived faster then expected and looked just like pictures online.”

Helpful Report

Posted 8 months ago

Dear Joseph, We're delighted to hear that your boots arrived quickly and matched your expectations. It's always our aim to provide quality products and a seamless shopping experience. Your feedback motivates us to keep up the great work! Thank you Best Regards, The Thomas Bird Team

Posted 7 months ago

“Great products & swift delivery.”

Helpful Report

Posted 8 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 8 months ago

“Thanks great service and chatting to Samantha”

Helpful Report

Posted 8 months ago

Dear Ronald, Thank you for your fantastic review! We’re delighted to hear that you enjoyed the service and had a great chat with Samantha. Our team loves connecting with our customers, and your feedback truly makes our day. Kind Regards, The Thomas Bird Team

Posted 8 months ago

“Great looking and well constructed boots that arrived fairly quickly.”

Helpful Report

Posted 8 months ago

Dear Martin, Thank you for reviewing Thomas Bird. We are really pleased you are happy with your new boots and that you received them quickly. We work hard with our courier company to ensure all of customers receive prompt delivery wherever we ship in the world. Kind Regards Ann

Posted 8 months ago

“Excellent service received again from Thomas Bird, from simple ordering and payment, to despatch and secure delivery. Extremely satisfied”

Helpful Report

Posted 8 months ago

Dear Debra, Thank you for your wonderful feedback about Thomas Bird! We’re thrilled to hear that you experienced excellent service from ordering to delivery. It’s always our goal to ensure a seamless experience for our customers, and your satisfaction is our reward. Kind Regards, Samantha

Posted 8 months ago

“Superb communication, packaging and speed of delivery. Faultless”

Helpful Report

Posted 8 months ago

Dear Sheharyar, Thank you for your kind comments regarding Thomas Bird and our Customer Service and delivery. We've just gone through a very busy holiday period so I'm pleased you found the service and speed of delivery so good. Thank you for being a loyal customer. Kind Regards Ann

Posted 8 months ago

“Another fine pair. I'm on my third pair.”

Helpful Report

Posted 8 months ago

Dear Loyal Customer, Thank you so much for taking the time to review Thomas Bird. We are exceptionally proud of our products and we hope you continue to shop with us. Kind Regards Ann

Posted 8 months ago

“Thomas Bird is an exceptional company providing exceptional shoes!”

Helpful Report

Posted 8 months ago

Dear Shola, It is always so nice to hear from our loyal customers how happy they are with Thomas Bird both as a company but also our extensive product range. We hope you continue to shop with Thomas Bird for years to come. Kind Regards Ann

Posted 8 months ago

“I am very pleased with my Vincent boots. Why no Manhattan Chelsea boots in blue leather?”

Helpful Report

Posted 8 months ago

Dear Valued Customer, Thank you for your wonderful 5-star review! We're thrilled to hear that you're pleased with your Vincent boots. As for your inquiry about the Manhattan Chelsea boots in blue leather, we always appreciate feedback on our product range. While we don’t currently have that specific style available, we are constantly exploring new designs and colors to add to our collection. Your suggestion is duly noted, and we hope to surprise you with new options soon! Best wishes, Samantha

Posted 8 months ago

“I continue to be impressed by this small, quality-focussed company. Aside from the virtues of its product range, I note the promptness and courtesy of its staff in all communication. In my experience, Thomas Bird understands the value of its customers.”

Helpful Report

Posted 8 months ago

Dear Matthew, Thank you for your comments regarding Thomas Bird and also for being a very loyal customer. We always strive to ensure that each customer receives the best customer service as promptly as possible which isn't always very easy especially with such a small team and having customers all across the world in different time zones. We really appreciate your continued loyalty and hope to see you back shopping again soon. Kind Regards Ann

Posted 8 months ago

“Excellent service and a quality pair of boots. They do fit true to size.”

Helpful Report

Posted 8 months ago

Thank you very much for taking the time to review Thomas Bird. We are extremely proud of our company, products and our service that we offer and it's always appreciated when customers take the time to praise us. We hope to see you back shopping soon. Kind Regards Ann

Posted 8 months ago

“The shoe quality is excellent. The delivery is as promised and the price is fair. The fit is perfect for me and the shoes are quite comfortable from the first wearing. Style selection is broad and ranges from eye catching to classic. I know what to expect after several purchases and will undoubtedly purchase additional pairs in the future. I particularly like the double monk straps.”

Helpful Report

Posted 8 months ago

Dear Rick, Thank you for taking the time to review Thomas Bird. We are so pleased to hear how much you like our product ranges especially the Bourne Monk Straps which we know you have a few pairs of. We try really hard to offer a collection of classic and contemporary styles and we are always looking at new colours and styles that will compliment our ranges. We are really happy to have you as such a loyal customer and hope you continue to grow your shoe collection with us. Kind Regards Ann

Posted 8 months ago

“Great shows, Great Service, at a Great Price.”

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Posted 8 months ago

Thank you very much for your glowing review of Thomas Bird it's always great for the team to receive such nice feedback as we are very proud of our Company and the products and service we provide. Kind Regards Ann

Posted 8 months ago

“No complaints. I always receive my items within about five business days despite international shipping. Customer service is great and products are of excellent quality. I have been buying wholecut shoes from Thomas Bird for over five years and they are my favorite shoes to wear.”

Helpful Report

Posted 8 months ago

Thank you for your review of Thomas Bird we are pleased to hear how happy you are with our service and delivery. We are delighted to hear from such a loyal customer how Thomas Bird shoes are your favourite shoes to wear. We hope to see you back shopping with us very soon. Kind Regards Ann

Posted 8 months ago

“Thomas Bird are a great company. And their service is fantastic.”

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Posted 9 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 9 months ago

“I was in contact with customer service a little bit via e-mail before officially purchasing two wallets - one of which was a gift. I've had my wallet now for probably about 6 months and it's held up well. The person for whom I gifted the other wallet still loves it. Excellent communication, customer service, and -- of course -- product.”

Helpful Report

Posted 9 months ago

Dear Jason, Thank you very much for your kind review of Thomas Bird. We are so pleased that you found communicating with us via email easy and that we were able to guide and support you prior to making your purchase. We are only a small team and we all like to receive feedback to ensure we continue to provide excellent customer service to all of our customers. Kind Regards Ann

Posted 9 months ago

“Shoes delivered very quickly and packaged with care.”

Helpful Report

Posted 9 months ago

Thank you so much for your review of Thomas Bird and our shoes we are immensly proud of our products and the work that goes into processing and shipping every order. Kind Regards Ann

Posted 9 months ago

Thomas Bird London is rated 4.9 based on 1,737 reviews