Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,704 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 6th July 2025

Jacob Zepeda

Thomas Bird London 5 star review on 11th June 2025

MATTHEW SCOTT

176

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I truly have no complaints with the service... shipping was fairly fast and I was kept informed with email updates throughout the shipping process. I recommend Thomas Bird to all for a wonderfully made shoes.”

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Posted 1 year ago

“Came much faster than I expected the shoes were in Bag protectors which was excelletn.”

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Posted 1 year ago

“Recently I purchased 2 pairs of shoes from Thomas Bird and I've got to say that their service and products are fantastic. They are an online retailer, however, I visited their office in Northampton to check out and try the shoes in person, and everyone there was very welcoming and helpful. They took their time to show me different shoes in various colours and fabrics, and helped me find the perfect sizes for each pair that I was interested in. They also advised me on how to properly look after my new shoes. It was a great experience and I can now confidently order my next pair online, knowing what size for which model to take and how to maintain them.”

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Posted 1 year ago

“Polite, efficient, fast. I returned the boots to swap for a smaller size, had the approval within a day and the replacement boots within a few days. I had spoken to someone on the phone who was polite and helpful.”

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Posted 1 year ago

“Super fast delivery, fair pricing and a little personal touch on delivery which goes a long way.”

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Posted 1 year ago

“I have big feet n these shoes fit like a glove. Well done”

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Posted 1 year ago

“Very fast shipping to US! Great, quality dress shoes, I highly recommend!”

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Posted 1 year ago

“Fine quality and speedy shipping.”

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Posted 1 year ago

“The packaging was BEAUTIFUL!! -- I also received an extra pair of leather cushion innersoles and a shoehorn. -- Shipping was fast!! -- The entire experience was nice and I would definitely shop here again.”

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Posted 1 year ago

“Perfect customer service! Great company! Could not be more happy! Thanks!”

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Posted 1 year ago

“Good shoes”

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Posted 1 year ago

“excellent customer service and very helpful.highly recommend thomas bird”

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Posted 1 year ago

“Excellent communication. Very short delivery time.”

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Posted 1 year ago

“The shoes from Thomas Bird are gorgeous. The craftsmanship is impeccable and they look stunning. These are very high quality shoes. My usual size was just a tad bit roomy and that was fixed by some insoles that I normally have in all my shoes and also wearing thicker boot socks. The customer service is top notch. And the delivery was super-fast too. I've also purchased a pair of Oxblood Monk straps too and look forward to buying more from Thomas Bird. Very highly recommended!”

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Posted 1 year ago

“I was a bit hesitant to order from Thomas Bird initially due to being a smaller/ lesser known brand. After doing some research and communicating with the attentive TB staff I pulled the trigger on a pair of whole cuts and and am pleased I did. These shoes are the real deal, and the support staff is top tier. There was a small matter of my order not having gone through due to an issue with their inventory system, which I would consider no fault of theirs. However, the staff was immediately responsive in communicating the issue, offered a discount on an alternative pair, and expedited shipping them out, while being all around entirely professional. Once I received my order, I reached out once again asking for care instructions and was given prompt attention again. Overall this company has thoroughly impressed me and set aside any initial doubts I had about it being a smaller brand.”

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Posted 1 year ago

“The order was processed very quickly and the shoes were very well packaged and presented. The shoe quality is also top notch. I'll definitely shop again with Thomas Bird.”

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Posted 1 year ago

“The order processing & the entire process of updating/ tracking was very well done.”

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Posted 1 year ago

“Excellent craftsmanship and wonderful customer service”

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Posted 1 year ago

“Amazing quality shoe's, unfortunately slightly bigger than I needed however I have returned them and now waiting for my replacement pair which was so easy. Already looking at ordering another pair.”

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Posted 1 year ago

“Great job by the company, kept me well informed on my order and the progress of delivery.”

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Posted 1 year ago

Thomas Bird London is rated 4.9 based on 1,704 reviews