The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,469 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,469 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 3rd May 2024

616

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with initial cost, delivery speed and quality , however although the first two balls were great and intact the second two seemed to have several strands either cut or had notted connections .”

Helpful Report

Posted 3 years ago

“I was disappointed with the quality of two of the 5 balls of DK wool I recently ordered from you. 3 were fine, but thered was thicker and than the others and the Old Rose was a poor colour and more like Aran wool than DK.”

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Posted 3 years ago

“Dk wool great aran not so more like chunky so not knitting to pattern”

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Posted 3 years ago

“The white acrylic yarn arrived promptly and adequately packaged, but the yarn had black flecks in its strands near the middle. Not the fault of The Wool Factory, I imagine contamination in manufacture, but I was none the less disappointed. I did not feel it would be fair to ask for replacements as there is no way of knowing which balls are contaminated. I will however be ordering from you again soon.”

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Posted 3 years ago

“The wool factory had not made me happy as I've received my order yesterday and 2 balls of yarn are missing , sent an email straight away and not received a reply at all , so saying queries are resolved in under an hour is not true”

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Posted 4 years ago

“Satisfied on the whole and I know this is difficult times but I do wish they would answer my emails”

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Posted 4 years ago

“Have used time and time again great deals. However I have ordered Marino Aran but not sure as seems more like double knit. So I will reserve judgement until I knit with it”

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Posted 4 years ago

“I WAS VERY PLEASED WITH THE NEW FASHION CHUNKY BUT VERY DISSAPOINTED WITH THE TUSCANY CHUNKY, MORE LIKE A DOUBLE KNITTING”

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Posted 4 years ago

“Yarn was a good price Delivery was prompt Can’t believe a business doesn’t have a working phone line No reply to email sent two or three days before writing this report. Have since sourced what I needed elsewhere.”

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Posted 4 years ago

“Well, the yarn I bought (Sublime Extra Fine Merino Worsted - Aran - 50g - Colour:Bloom 480) was a very good quality at the price, but the colour was a disappointment - it wasn't anyway near the colour displayed on the website (no matter which device I tried). There's a very long way from fuchsia to soft pink! (And it was the right shade - 0480!) (It's the right colour”

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Posted 4 years ago

“i would rather not comment.”

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Posted 4 years ago

“I love buying from wool factory but I’m surprised my parcel is taking so long to come usually it return of post but it’s nearly a fortnight this time and still haven’t received it”

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Posted 4 years ago

“Only 3 stars because communication is poor phone calls not answered and emails take a long time to reply especially when you need to talk to someone about the order I understand there are busy times,but ... The Sirdar tundra wool is good quality although very thick. Sorry not a good review.”

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Posted 4 years ago

“I feel I can only comment when I receive the rest of my order or at least an indication of when it will be sent”

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Posted 4 years ago

“Your asking me to write a review and I haven’t even received my order yet maybe you could look into this for me.”

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Posted 4 years ago

“The wool I ordered arrived quickly but unfortunately was not the colour I ordered. The delivery note had the correct shade number on but unfortunately the wool I received did not. I will keep the wool as the shade is very similar but if you are going to make a substitute it would be good to let the customer know.”

Helpful Report

Posted 4 years ago

“Unfortunately, as possibly to be expected, the colours looked nothing like they did on the website. I thought one of them was light blue and as only codes were given I telephoned to ask if it was but just kept getting a message advising nobody was available so took a chance and got it wrong. Also, I could have bought it cheaper at my local wool shop and saved the postage too.”

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Posted 4 years ago

“I am not very happy as I have still not received my purchase, have been waiting for 2 weeks.”

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Posted 4 years ago

“Knitted with Rico baby dream a few times and loved it BUT unfortunately the white I purchased from you last week didn't compare favourably!!!! It isn't as soft, definitely a shade whiter and felt like one ply thinner!!! I was half way through a cardigan which now has one thick sleeve and one thinner sleeve!!! Now deciding whether to redo the whole cardigan??!!!!m”

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Posted 5 years ago

“The wool is great but I feel as I paid 1st class post I should have got it sooner than I did.”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 8,469 reviews