The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool was great value and great quality, very very disappointed however that having paid for next day delivery on two orders at a total of £12 the wool took 2/3 days to arrive. The wool factories answer was to take this up with DPD. Not very satisfied with delivery, even though I would have been happy with a credit note towards this cost, no reply made.”

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Posted 3 years ago

“Great products, delivery could be quicker. I also don’t seem to be earning my loyalty points and can’t view my previous purchase.”

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Posted 3 years ago

“The parcel arrived quickly but I was very disappointed to discover that one of the balls of wool was not a full ball. I sent an email but have never received a reply”

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Posted 3 years ago

“I am happy with the quality of purchased materials (Drops Wish yarns); I however placed an Order on 26th of December with confirmation of it being dispatched on 29th but it arrived on 07th of January:-((”

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Posted 3 years ago

“parcel was slightly damaged as too much stuff packed into bag”

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Posted 3 years ago

“I find the photos far too close to gauge the size of the wool and size of ball, you could do with zooming out to give perspective would help as all your wool looks the same Also, unless I can't see and mobile phone optimised option, all the print renders too small on a mobile phone to read easily.”

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Posted 3 years ago

“I have ordered 2 items. The first was a pattern book which came through the post no problem. However the second was a single pattern which I chose to download and print at home. When I clicked on the link it took me to a site which required me to sign up to which I was not happy with. I have yet to download the pattern which I paid for. I emailed The Wool Factory regarding this but am still waiting for a reply.”

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Posted 3 years ago

Hi Glenys, thank you for your review. You should not of had to sign up to anything to get your PDF pattern. Just enter the password provided in the email to access it. Regarding your email we have responded and if you have not received this please check your spam or junk folder. Thank you

Posted 3 years ago

“Received order within 2 days but was disappointed to find that they had invoiced but not sent one of the patterns I had ordered. I now have to contact them to rectify their mistake.”

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Posted 3 years ago

“I felt the service was good but the product was not as expected, I ordered recylced aran wool which looks more like a double knit in thickness so is not suitable for the project i intended it for however will keep it as the wool itself is very nice.”

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Posted 3 years ago

“Website easy to use and very helpful.”

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Posted 3 years ago

“the wool was lovely the pattern however was not possible to download all i got was blank page no reply to my email won't be using this site again”

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Posted 3 years ago

“Service good but product poor would not buy again.”

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Posted 4 years ago

“It is lovely wool but I found it was very thin in some parts of the wool. It is not noticeable until a few rows have been knitted.”

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Posted 4 years ago

“I went to your shop in Alford to buy some cotton knitting wool but I was disappointed as their was not a lot to look at and had to choose the wool on a tablet so the young girl could fetch it . But on a positive side the wool I purchased was very nice just a sham you have not got moor room”

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Posted 4 years ago

Hi Tina, Thank you for your review and our apologies that we could not provide the wow factor. We had to temporarily open our shop much smaller than previously while we arranged how we could open our shop back up to full capacity. We have now made our shop much larger again with a lot more choice on display. We still have a lot of work we want to do and we hope to have our shop back up to our high standards by the end of the month. We hope that you enjoy your purchase from us.

Posted 4 years ago

“Price was competitive. Delivery was slow, 3 to 5 weeks I think it was. I feel the Aran wool was quite “stiff” for the toddler. Hence I normally buy from a shop where I can feel the wool. I did email about delivery thinking it was lost in post and did get a quick reply saying delay due to covid. Colour was same as advertised. Would I use this company again, I probably would if I could not shop buy.”

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Posted 4 years ago

“Sorry to say not happy with the wool I bought only on the first ball and there are so many flaws in it, example thicker then fluffy bits, unhappy costomer and sorry you've lost a customer.”

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Posted 4 years ago

Hi Ethel, Thank you for your review and we are sorry to hear that you was not happy with the yarn purchased. Unfortunately we don't manufacture the yarn and we don't know if yarns will have any flaws or faults until it is being used. We are always more than happy to accept any faulty balls back for full refunds. If you experience anything like this in the future please just email us at: sales@thewoolfactory.co.uk and we will be happy to resolve any issues that you may experience. Thank you

Posted 4 years ago

“I am still waiting on delivery. It is taking a long time”

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Posted 4 years ago

“I got delivered this morning by post I'm disappoint with few lilac fishnet buttons is broke in half.”

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Posted 4 years ago

“I've always had lovely wool from you but my last order of 6x100grms of purple D.K ,two of the balls of wool had three & four joins which I've never had before.”

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Posted 4 years ago

“Congratulations on the birth of your new baby. What a lovely end to a horrible year.x”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews