The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool delivered but the bag had split the post put in a clear bag and wool OK and nice and quick delivery.”

Helpful Report

Posted 2 years ago

“I recently ordered yarn and it came damaged by Royal Mail at first wool factory was quick in dealing with the problem. Unfortunately there has been no follow up by them to say we have to wait for royal mail to compensate them or they are going to resend the yarn that got damaged and other that got lost. I emailed again querying what is happening and still no reply. I did have a order that I was asked to make but lost out because they needed item ASAP so I'm Really disappointed with customer service. Will I buy from them again I'm not sure”

Helpful Report

Posted 2 years ago

“I tried the February crochet subscription and to be honest was very disappointed, the patterns supplied were just photocopies and they had no connection with the yarn supplied. I will not be carrying on with the subscription.”

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Posted 2 years ago

“I am happy with the wool but not happy with delivery as played for 2;4 severe s and got it a week and half later”

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Posted 2 years ago

“I received my order, unfortunately the quality of the wool I ordered was not good. I have given the three balls to a charity shop.”

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Posted 2 years ago

“My parcel still hasn't arrived even though I paid for 24 hour on Friday”

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Posted 2 years ago

“Not very happy double knitting wool sent instead of chunky, second time this has happened”

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Posted 2 years ago

“Wool breaking apart sometimes thick sometimes thin. Came in 100cm balls and I thought I ordered two mega balls. Almost finished my cardigan. I think it's looking good.”

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Posted 2 years ago

“Apparently Matty was packing my order beautifully in an eco friendly box with love. It took 2 weeks to come stuffed into plastic wrapping.”

Helpful Report

Posted 2 years ago

“Some of the yarn purchased was not of an acceptable quality in my opinion. I realise that purchasing 'sale' yarn will always be a risk, but I have tried knitting with one of them only to find it harsh and not wearable, and at least one of the others is not as described. As I said these are only my opinions.”

Helpful Report

Posted 2 years ago

“Lovely wool but had some issues. Wasn’t made aware of dispatch or delivery so felt left in the dark and was given alternative wool from what I ordered - I assume wasn’t in stock.”

Helpful Report

Posted 2 years ago

“Really quick service, but will probably won't order from you again and will return to my usual suplier. See my email for reason. Nicola”

Helpful Report

Posted 2 years ago

“Ordered some wool to finish a time commission. Ordered deliberately on the sat with 24 hour delivery so i had plenty of time to finish the commission. So should have got the item on Tuesday morning. Didn't receive till after 10am on Friday. I did email on the Wednesday to ask for tracking info. The answer was late due to mail strikes. No refund of postage costs offered. Won't order time sensitive delivery again.....”

Helpful Report

Posted 2 years ago

“I have just started knitting with New Fashion double knit. It feels good, easy to knit with and looks very good so far”

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Posted 2 years ago

“Ordered on the 1st of August, still not had my wool tried to send emails but kept returning them ,found a tel no so rang them today .think one was out of stock..had to choose different colour .hopefully arrive soon , sometimes things happen .😆”

Helpful Report

Posted 2 years ago

“This is the second time I've ordered, the first time was a bad experience but I decided to give it another go, I can safely say that this time my order arrived early”

Helpful Report

Posted 3 years ago

“This was my 2nd order. For the 1st order I would have given a solid 5* rating. However, this time, of the six x 400g balls ordered, two of them had quite a lot of knots in the yarn and thinning of the yarn between these knots. Clearly, a lapse of quality control somewhere.”

Helpful Report

Posted 3 years ago

“I am a bit disappointed with my product at the moment. I have tried using the ball of wool suspended, but after a couple of turns, the magnetic connection fails and the unit drops off. Then I tried using the alternative way and placed the unit on the bottom, away from the magnet, and again after a few turns, the yarn snags up with the plate it is sitting on and resulted in me having to lift the ball of yarn off and pull the yarn free. I am using 50gram double knitting yarn, and have tried pulling from the centre of the ball, and the outside of the ball. Perhaps I am not used to the unit yet, but I had hoped it was going to be a lot easier than I find it. I would appreciate your assistance with my problem so that I can use the gadget for the purpose it is advertised at. Thank you for your time, Best regards, Catherine.”

Helpful Report

Posted 3 years ago

“Previous orders have been received quickly but I still haven’t received my last order which was seemingly dispatched on 8th March so I can’t comment on the contents”

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Posted 3 years ago

“Efficient service”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews