The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your prompt service, with the updates on delivery as well I am very happy with the wool Would use you again”

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Posted 3 years ago

“I would highly recommend as very quick service and well packed thank you”

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Posted 3 years ago

“Outstanding from start to finish. The customer care is 2nd to none, with some funny emails showing how human they are and how much they care. The wool is beautiful Drops Snow 100% wool, such a bargain and when knitted & washed it quilts beautifully to make a good, stro ng warm throw, in my 3rd one. Only place I'd ever buy my wool. Keep doing what you do, you do it great ♥️”

The Wool Factory Ltd 5 star review on 15th November 2022

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Posted 3 years ago

“It’s nice to be able to purchase and download the pattern within minutes rather than having to wait for it to be posted out. Good price too. I would use the online store again.”

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Posted 3 years ago

“The aran pure wool was the loveliest yarn I have ever knitted with. I had my fingers crossed when it arrived and for once was pleasantly surprised. Will definitely buy again.”

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Posted 3 years ago

“Very good and efficient service, lovely products would highly recommend”

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Posted 3 years ago

“Super quick delivery and good prices will definitely use you again”

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Posted 3 years ago

“Amazing staff, very helpful and polite. Just started knitting and crochet and they have made me feel welcome at the shop plus prices very reasonable. Highly recommend xx”

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Posted 3 years ago

“Ordered the Big Ball Aran. Mustard colour is wonderful Easy knit up. Lovely texture. All together good product. Order arrived quickly. Good service. Thank you. Iris Radford”

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Posted 3 years ago

“Great online store I always manage to find a yarn I like. Highly recommend”

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Posted 3 years ago

“Ordered dispatched delivered with no fuss or problem. Would definitely use again.”

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Posted 3 years ago

“quality wool, great prices and quick delivery”

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Posted 3 years ago

“good prices, excellent delivery service and communication”

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Posted 3 years ago

“Always quick deliver and good quality”

The Wool Factory Ltd 5 star review on 10th November 2022

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Posted 3 years ago

“Good choice of yarns and delivery was quick”

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Posted 3 years ago

“Great choices of products, quick and efficient delivery and great to see no plastic used. Loving the wool I've chosen to knit a blanket for charity. Thank you!”

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Posted 3 years ago

“The wool quality is good unfortunately the colour shown is not the same as the wool delivered”

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Posted 3 years ago

“My wife was very pleased with her order from the Wool Factory. It was very well packed and the delivery was quick. We were kept well informed about the order and would give top marks to your service.”

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Posted 3 years ago

“I am always pleased with any wool I order. It is good value and nice to knit with. Very speedy delivery.”

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Posted 3 years ago

“Love the black wool it’s been great for hats”

The Wool Factory Ltd 5 star review on 7th November 2022

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews