The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company, with one of the best order confirmation emails I’ve ever read! Efficient and friendly.”

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Posted 3 years ago

“Ordering from site very easy. Wool arrived quickly. Will be ordering from them again.”

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Posted 3 years ago

“Lovely wool, great efficient service!”

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Posted 3 years ago

“I have tried to contact you about 5 times after my purchase asking for a tracking number. I informed you that I moved, and asked my neighbours to accept the delivery - I am still not sure if it has been delivered, as I have no tracking number, and no one responds to emails”

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Posted 3 years ago

Hi Caryn, unfortunately, Royal Mail don't offer any tracking numbers for overseas parcels as explained in our prior emails. As you'd contacted us after your parcel was dispatched, we had no way of changing the address so my best advice would be to contact the local sorting office or depot and they'll be able to give you the delivery information. We are trying to work with Royal Mail to see if we can have tracking for overseas parcels in the very near future. Sincerest apologies again Caryn.

Posted 3 years ago

“The wool factory is great value, I wish it was not so far away from where I live.”

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Posted 3 years ago

“Had what I wanted and delivered quickly”

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Posted 3 years ago

“Great online wool shop.”

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Posted 3 years ago

“Reasonable price and good quality really fast delivery”

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Posted 3 years ago

“was very pleased with the service and will definitely order again in the near future.”

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Posted 3 years ago

“It's good quality”

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Posted 3 years ago

“Am absolutely loving the wool factory colours shown are very true have had at least four or five orders from them now and wool and odds and end are always top notch .yarn knits beautifully would give them 6/5 if possible thankyou wool factory .”

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Posted 3 years ago

“Very pleased with my order,prompt service and good prices and quality goods..”

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Posted 3 years ago

“Very impressed with my wool order. Will definitely be ordering more as I make blankets for people with dementia who I look after and I also do them for charity as well.”

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Posted 3 years ago

“Very pleased with my order it comes when it says it would very good quality and very easy to connect with I am 100% satisfied with my purchase”

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Posted 3 years ago

“I am not very pleased with you at the moment as I have not received my order l was asked to pay for my order and I was told that you were going to send me a invoice so that I can pay but I haven’t received it can you please sort it out as my customer is waiting for there order”

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Posted 3 years ago

Hi Cheryl; I'm terribly sorry to hear you're not happy with our services. Unfortunately, as you'd selected the wrong delivery method, we had to wait for your invoiced payment to process before we could dispatch your parcel. I've tracked your parcel and I'm very happy to see it's arrived with you safely. Many thanks for contacting us.

Posted 3 years ago

“First class service and product.”

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Posted 3 years ago

“Very good wool, very good price and very good service. What's not to like. Abd very friendly as well !”

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Posted 3 years ago

“Very happy with the quality of the wool I receive and with thevdelivery”

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Posted 3 years ago

“Got a really good deal at the Wool Factory. Placed my order which was despatched quickly and arrived on time.”

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Posted 3 years ago

“Great company ! Good communication , great prices and service.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews