The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality wool and a very quick delivery.”

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Posted 3 years ago

“Always a good delivery time and excellent service.”

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Posted 3 years ago

“Plenty of choices and delivered on time”

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Posted 3 years ago

“I have always been very satisfied with the wool that I have purchased from The Wool Factory. I enjoy looking @ all the products on the website which is quite easy to navigate. As a pensioner I find the prices very competitive & am very satisfied with the quality.”

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Posted 3 years ago

“Wouldn’t go anywhere else!”

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Posted 3 years ago

“I saw the Wool Factory on a Facebook page and ordering was easy, my wool came very quickly and very well packed.”

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Posted 3 years ago

“I was very pl ease with product and have already knitted it up,but i was more pleased with packaging, thankyou so much.”

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Posted 3 years ago

“Good service , very good quality yarns, will always recommend the wool factory.”

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Posted 3 years ago

“Excellent item and service given. I will use them again.”

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Posted 3 years ago

“Love the wool factory, always buy my wool from them, the speed of the delivery is really good.”

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Posted 3 years ago

“I accidentally ordered something out of stock and TWF were quick to let me know and offer me a refund or credit and were very polite and apologetic about the whole ordeal! They have likely made me a long-time customer just from that small interaction alone”

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Posted 3 years ago

“Really quick service, but will probably won't order from you again and will return to my usual suplier. See my email for reason. Nicola”

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Posted 3 years ago

“Very pleased with the wool I ordered and it came ve”

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Posted 3 years ago

“I love my wool from the wool factory the service is great it always arrives on time I can't wait to order more thank you all at The Wool Factory”

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Posted 3 years ago

“Loved my purchase. Excellent price. Fast delivery and good communication. I will be ordering more wool soon in different colours. Highly recommend The Wool Factory.”

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Posted 3 years ago

“Very lovely wool. Quite delivery Diolch”

The Wool Factory Ltd 5 star review on 6th November 2022

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Posted 3 years ago

“Really good service, got the yarn within a few days despite the postal strikes, and the yarns were a bargain and really lovely thank you Wool Factory”

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Posted 3 years ago

“Very good and fast delivery”

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Posted 3 years ago

“Thank you for these lovely yarns, they are clearly nice colours and soft,”

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Posted 3 years ago

“Brilliant service and fast deliveries would highly recommend this site for knitters and crocheters”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews