The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Fast, efficient service with friendly helpful staff, loved packaging with sheep design.”

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Posted 1 year ago

“Lovely wool and it knits well. Loved the email you sent me explaining everyone's job involved in getting me the wool and sending it. Thanks”

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Posted 1 year ago

“Cannot fault the satisfaction from this wool company, will order again when l have used the beautiful wool up, thankyou”

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Posted 1 year ago

“Absolutely love using the TWF for my yarn, everyone is so friendly and helpful.”

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Posted 1 year ago

“Speedy delivery”

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Posted 1 year ago

“You had what I wanted and I thank you very much for your time and trouble”

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Posted 1 year ago

“Fast delivery. Good quality wool and colours true to website. Excellent service.”

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Posted 1 year ago

“Fast efficient service! Good quality wool at a reasonable price!”

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Posted 1 year ago

“Very easy to order from their great list of wools. Also great value”

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Posted 1 year ago

“Website easy to search, quick and clear. Order processed quickly and accurately. Post delivery reliable because not via couriers who are time limited finding addresses of houses with names not numbers. Thank you Wool Factory keep up the good work.”

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Posted 1 year ago

“Great choice of yarn. Fast delivery.”

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Posted 1 year ago

“Good value wool with excellent quick delivery”

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Posted 1 year ago

“I am very happy with the product received and the speed with which the order was processed and delivered.”

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Posted 1 year ago

“Excellent service. Prompt delivery. We'll packed. Item as described and good value fir money. Will order again”

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Posted 1 year ago

“Very quick and easy”

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Posted 1 year ago

“Great company. I do a lot of knitting for charity and always try to buy my yarn at their sale prices which always beat, hands down, many other companies I have tried. The quality is excellent and makes for pleasurable crocheting and knitting. I have not tried their more pricey brands because, as I say, I am knitting blankets for a charity but I am sure if their cheaper brands are anything to go by the more expensive ones will be great. Their delivery is second to none, always within a couple of days. Keep up the good work. Wished I lived a bit nearer the shop!”

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Posted 1 year ago

“Really pleased with my purchase. Excellent quality. Will be ordering again”

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Posted 1 year ago

“Very pleased with my wool always nicely packed and arrives very quickly.🤗”

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Posted 1 year ago

“I was very pleased with the quality of wool”

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Posted 1 year ago

“Ordered this yarn for a friend who was very pleased”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews