The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just started to learn to crochet. Having bought a few different size hooks in a couple of and I have I need to find some reasonable priced wool with just starting off. Very happy with the wool I have bought so far. I would recommend and I willl certainly be back for more wool as and when required.”

Helpful Report

Posted 1 year ago

“Great company to do business with. Good products. Easy website. Great delivery reocrd. Well done”

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Posted 1 year ago

“Fairly good response, website needs to state that next day deliveries do not happen if you order on Fridays even if its before the cut off time. Good quality wool nice emails and I would order again from them.”

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Posted 1 year ago

“Excellent , I just can’t stop knitting, lots of lovely patterns and gorgeous yarns. Keep up the good work”

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Posted 1 year ago

“Fabulous company to deal with. Picked exactly what I wanted, packaged very nicely and delivered promptly. Will most certainly be using these lovely people again and can highly recommend purchasing from them for all your projects.”

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Posted 1 year ago

“Excellent prices, easy to use website and quick delivery. Will definitely be purchasing from The Wool Factory again.”

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Posted 1 year ago

“Love, love, love. So much choice. I have many, many projects on the go and I have bulk bought from these amazing people. The cotton yarn is particularly good and great value for all the children's clothes and toys. I am a kid in a sweetshop though, so I recommend some restraint....not!”

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Posted 1 year ago

“I am lucky to live near the Wool Factory. An absolute Aladdin 's cave of wool and I am lucky enough to visit and buy online when i just can't wait! Never disappointed and never let down. Helpful staff and fantastic mix of stock.”

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Posted 1 year ago

“Always speedy dispatch. Reasonable price too”

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Posted 1 year ago

“Very good service. Wool lovely”

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Posted 1 year ago

“Very pleased with order. Wool good quality and many colours. Prompt response.”

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Posted 1 year ago

“Great service and great product”

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Posted 1 year ago

“The wool was all very good but not happy about being sent to the button barn to get buttons as still waiting on them 3weeks later so won't use them again”

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Posted 1 year ago

“Thanks for a quick delivery and really liked the choice of yarns at really competitive prices.”

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Posted 1 year ago

“service is given with a smile the wool selection is excellent. website ordering was easy and the staff replied with cheerful answers and descriptions of a happy crew working together. yarn arrived on said date”

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Posted 1 year ago

“Very pleased with my wool and quick delivery”

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Posted 1 year ago

“Delivery was within the stated time frame and my order was we'll packaged but whoever picks the items ordered either isn't a knitter or just doesn't care. I ordered 2 balls of the same shade of King Cole Curiosity for a project and the balls were totally different so very hard to make the colours follow on without unraveling the balls and wasting a large amount! PLEASE - if someone orders more than one ball of a yarn that forms some sort of pattern, please choose balls that look the same!”

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Posted 1 year ago

“good quick service , not a lot i can say as i bought this wool for my sister .we buy wool from all over the place she and her mates knit for BLISS premature babies , boots hats cardigans etc .we buy wool at the best price ,as every thing is donated . thank you . brian .”

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Posted 1 year ago

“Great choice and prompt delivery .. what more could one ask for?”

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Posted 1 year ago

“allways delivered on timeand follows the choice I have made”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews