The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This must be the nicest Company to buy from. Their humorous write up about themselves just made my day. I am delighted with the bargain I had, buying wool from them. Their website is terrific. The communication re delivery was good, and nicely packaged. It is a pleasure to write a review for you, which I don't do very often,”

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Posted 1 year ago

“Excellent service all ball numbers the same . Quick delivery.”

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Posted 1 year ago

“Easy to navigate website. Very good value yarn. Excellent communication and service. Thanks. Judith”

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Posted 1 year ago

“Was very pleased with the service wool wad received with in 3 days of placing the order and the prices were excellent”

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Posted 1 year ago

“Very very good service, always on time when I need the wool”

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Posted 1 year ago

“Prompt service, wide choice of products, lovely to work with. Thank you.”

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Posted 1 year ago

“A vast range of yarns and prompt delivery at reasonable prices. It is my go to place for knitting projects.”

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Posted 1 year ago

“Excellent value wool is lovely to knit with”

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Posted 1 year ago

“Have ordered wool twice now from The Wool Factory and I am very pleased the way the order has been handled. Order was dealt efficiently and delivered on time as said. Altogether was very good shopping with them.”

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Posted 1 year ago

“Very quick and efficient service. Lovely handmade touch concerning who had packed it.”

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Posted 1 year ago

“Easy to use website and great communication about my order. Quick delivery. Thank you”

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Posted 1 year ago

“Product as described and delivery on time”

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Posted 1 year ago

“Very prompt service. Really good selection of colours in the Hayfield bonus wool.”

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Posted 1 year ago

“Fast reliable service wouldn't consider buying wool anywhere else!”

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Posted 1 year ago

“I love the wool factory the website is easy to use they have beautiful yarn transactions are seamless easy to buy and pay the yarn is well wrapped and shipping is very fast a few days and all your purchases are with you to start whatever project you’re starting”

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Posted 1 year ago

“Very pleased with my purchase good value for the money, will be ordering again”

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Posted 1 year ago

“Easy shopping experience, good prices and great customer service. I have bought a lot of yarn over the past 2 years, some has been excellent, some I've been less happy with and donated to charity as too plasticky/scratchy. Stocks of yarn I've liked are quickly depleted and often colours not restocked which is a real pity. I've been looking daily to see if Cygnet Mutli Tweed Chunky in Rosewood is back in stock but no luck so far.”

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Posted 1 year ago

“Very good and soon delivered . Very good prices. I shall be ordering more.”

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Posted 1 year ago

“Excellent service and the wool is to die for. Price is exceptional and knits lovely. I have been recommending The Wool Factory to my friends”

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Posted 1 year ago

“I really cannot fault this firm. Good selection of wool and really good offers with bundles. I often order but recently placed an order and received the wrong wool. I emailed and the correct wool was with me by 9am the following day with a label to return the wrong wool. Full apologies were emailed to me. I really can't stress how brilliant they were, I have MS so rely wholly on online shopping and really really appreciated how promptly my problem was sorted out, so thank you for that.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews