The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“The service is second to none. There’s a huge range of will at prices to suit everyone. The orders are quickly despatched and the customer kept fully informed of progress. I have been using this company for some time now and never had and problems at all. If I had to be a bit picky I’d request sturdier cardboard boxes for deliveries as a couple of times my order has been popping out of it packaging. Not a huge issue and never lost anything and I’d rather have cardboard than plastic”

Helpful Report

Posted 1 year ago

“Quick response with the pdf file But I paid an extra £1.99 postage, so assumed I was getting paper version”

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Posted 1 year ago

“Ordered two polo necked jumpers. Very happy with purchase. Nice to have wool jumpers instead of acrylic. Much warmer and nice and cosy. The jumpers are good quality and I am very happy with my purchase. Thank you Woolovers.”

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Posted 1 year ago

“Been buying for a while from TWF and will keep doing so. Yarn is great quality and good value for money. I donate items I make to fundraise for Sheffield Childrens Hospital where my grandson had best care possible but sadly passed away. Currently making hat and scarf sets”

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Posted 1 year ago

“Excellent service, fast and reliable and good quality products.”

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Posted 1 year ago

“Just ordered for the first time good quality wool and excellent service and delivery”

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Posted 1 year ago

“i got my oder today and i haappy with service and quick delivery”

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Posted 1 year ago

“Fantastic service and quick delivery”

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Posted 1 year ago

“I like the selection of wool and the sales in them”

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Posted 1 year ago

“Great variety, top quality, very reasonable prices and great customer service. Highly recommended.”

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Posted 1 year ago

“Lovely but wanted postal paper patterns for 2 garments and they still haven't arrived”

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Posted 1 year ago

“Great yarn awesome service”

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Posted 1 year ago

“My go-to website for all my knitting supplies. There is lots of choice, whether buying yarn, equipment or accessories. The quality and value are excellent. Delivery is very quick and the bags the wool comes in have lots of uses.”

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Posted 1 year ago

“Lovely wool has knitted up a beautiful cardigan for my great granddaughter”

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Posted 1 year ago

“I have purchased lots of wool from The Wool Factory. Excellent service usually delivered next day sometimes two days. I have never had a problem, the wool comes packed well. Altogether excellent.”

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Posted 1 year ago

“Paid for next day delivery, didnt get it but as far as the wool factory are concerned thats just tough, they did their bit sending the parcel to DPD so they wont refund the next day delivery charge, very poor customer service & I bet this review doesnt see the light of day either!!!!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Fab service, excellent quality and value for money”

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Posted 1 year ago

“Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.”

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Posted 1 year ago

“Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews