The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought knitting patterns and wool a few times now, I have always had a great experience. I would definitely recommend to family and friends.”

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Posted 9 months ago

“Really happy with my purchase lovely quality and very prompt delivery”

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Posted 9 months ago

“My wife makes sensory muffs for the Royal Derby Hospital Trust and we fund it. The Wool Factory is a very useful re source and our latest order was last week. We also go to their shop in Alford and their stall on Mablethorpe Thursday market. We buy DK wool iof different brands and colours. The Wool Factory staff are very good and helpful and if you order £28 worth the delivery is free. Their delivery service is very fast and efficient.”

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Posted 9 months ago

“I absolutely love the yarn I get I have never been disappointed with any of my purchases and there has been many .”

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Posted 9 months ago

“Excellent service, any problems are sorted quickly and efficiently, lovely lot of people and of course great wool at affordable prices.”

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Posted 9 months ago

“Have used you for a while now. I knit blankets which I donate to the PDSA shop in inverurue,which they sell to customers. There is a good choice of the wool i use and when I order wool it comes in good time. Will continue to use you going forward.”

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Posted 9 months ago

“No problems with yourselves or the goods ordered, however, the royal mail delivered my order to a completely different address not even on the same road and we had to trail around looking for it. Absolutely no fault of yours as address was correct on parcel. Would risk ordering again”

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Posted 9 months ago

“Always exactly as ordered. Packed nicely. Arrives always as promised.”

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Posted 9 months ago

“Im very pleased with all the wool and pattern I purchased”

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Posted 9 months ago

“very happy with the wool and service and will be buying more, thank you so much”

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Posted 9 months ago

“I had seen the wool factory advertised on fb , I didn’t really need anymore wool but thought , I would place an order to try it out , I wasn’t disappointed the service is excellent, super fast delivery, very reasonable prices , communication spot on and the products are amazing, so much so that I placed a second order right away for even more wool that I don’t really need , I recommend the wool factory 150% .”

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Posted 9 months ago

“This is my first time buying from the wool factory and I am very pleased with the quality of the yarn will definitely purchase again and would highly recommend this company”

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Posted 9 months ago

“Excellent service, very pleased with my purchase although haven't started my project yet as have a few other projects to finish.”

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Posted 9 months ago

“Delighted with my wool from The Wool Factory. Excellent selection , highly recommend.”

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Posted 9 months ago

“I have so far been very satisfied with my purchases, the quick delivery and good customer service.”

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Posted 9 months ago

“Love the wool I bought”

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Posted 9 months ago

“Very pleased with the quality of the yarn, it knits up nicely and delivery is quick”

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Posted 9 months ago

“I have had several deliveries from the Wool Factory. The last was lost for a day by the PO but arrived safely. I have been very pleased with all of my orders and find the choice of yarns second to none. Hope to visit the new store in person in the near future.”

The Wool Factory Ltd 5 star review on 18th March 2025

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Posted 9 months ago

“Fantastic service, speedy delivery to SW France. Reasonable prices, can’t fault anything. I’m SO happy that I ordered from this company. I’m definitely ordering again very soon. 🥰”

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Posted 9 months ago

“Brilliant service from ordering to delivery. Ordered chunky wool (have ordered DK in the past). Both are lovely wools. Will definitely be ordering again.”

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Posted 9 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews