The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, speedy delivery to SW France. Reasonable prices, can’t fault anything. I’m SO happy that I ordered from this company. I’m definitely ordering again very soon. 🥰”

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Posted 1 year ago

“Brilliant service from ordering to delivery. Ordered chunky wool (have ordered DK in the past). Both are lovely wools. Will definitely be ordering again.”

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Posted 1 year ago

“Very prompt service, wool was well wrapped and great quality. Will definitely order again”

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Posted 1 year ago

“Excellent yarn selection, Excellent quality and a smooth fast process for order and delivery”

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Posted 1 year ago

“Lovely service very quick delivery. Be buying again very soon. Lovely choices of wool and other bits and bobs.”

The Wool Factory Ltd 5 star review on 18th March 2025

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Posted 1 year ago

“Recently ordered Drops Muskat Yarn. Very resonable prices. Quick delivery.”

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Posted 1 year ago

“Brilliant value with a varied stock.Great for novice like me. Delivery was fast and items well wrapped. Thank you.”

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Posted 1 year ago

“Very pleased with everything I've bought from the wool factory , so much so I've ordered more, top quality and great fast service ,packed well ,loves the bag with sheep on it, will be getting lots more orders rest assured thank you the wool factory”

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Posted 1 year ago

“Lovely colours. Knits well and value for money.”

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Posted 1 year ago

“Great products at fair prices. Nicely packaged and posted fast. I won’t be buying my knitting supplies any where else in future 😊”

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Posted 1 year ago

“Wool good quality and good price”

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Posted 1 year ago

“I purchased 4ply to make an all in one for a baby. Could only purchase 50g balls at my local hobbycraft store for £3.80 a ball. On your site I managed to get 7 x 100g balls at £2.49 a ball. I can now knit 2 of these outfits for my growing family. Thank you wool factory. The wool is soft and very easy to knit with. I love it and will certainly be buying from you again.”

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Posted 1 year ago

“I ordered the wool for the Sirdar Crochet along and it arrived beautifully packaged and quickly. Due to my loose crocheting style I had to order extra wool and received this in days and with matching lot numbers too. I cannot find any fault with The Wool Factory and would reccomend them to anyone.”

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Posted 1 year ago

“Always go above and beyond to assist you. Fantastic products every time. Delivery is super fast and my orders always arrive in perfect condition.”

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Posted 1 year ago

“I luuuurvve this place spend so much money here. The team are absolutely amazing and always so welcoming and helpful wouldn’t shop anywhere else for wool”

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Posted 1 year ago

“Everything was great. Will definately be buying again. Thank you”

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Posted 1 year ago

“Simply the Best.”

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Posted 1 year ago

“I have been extremely pleased with the service and efficiency of the Alford branch of Wool Factory. The young woman who served was friendly, informative and encouraging, The shop was beautifully stocked and a pleasure to visit on what was a freezing cold February day. The online service was very quick and as we live not too far away the wool was collected from the shop. Well done and I'm happy to give 5 stars. Hazel”

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Posted 1 year ago

“I have never before ordered on line. I bought a ball of yarn at exhibition last year and had to get another ball as I had not bought enough to finish garment. Unfortunately the wrong yarn was sent but the customer services department were most helpful and were able to send the correct ball with same dye number.”

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Posted 1 year ago

“I like the wool got delivered still to knit some purchased”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews