The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service, wool was well wrapped and great quality. Will definitely order again”

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Posted 9 months ago

“Excellent yarn selection, Excellent quality and a smooth fast process for order and delivery”

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Posted 9 months ago

“Lovely service very quick delivery. Be buying again very soon. Lovely choices of wool and other bits and bobs.”

The Wool Factory Ltd 5 star review on 18th March 2025

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Posted 9 months ago

“Recently ordered Drops Muskat Yarn. Very resonable prices. Quick delivery.”

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Posted 9 months ago

“Brilliant value with a varied stock.Great for novice like me. Delivery was fast and items well wrapped. Thank you.”

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Posted 9 months ago

“Very pleased with everything I've bought from the wool factory , so much so I've ordered more, top quality and great fast service ,packed well ,loves the bag with sheep on it, will be getting lots more orders rest assured thank you the wool factory”

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Posted 9 months ago

“Lovely colours. Knits well and value for money.”

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Posted 9 months ago

“Great products at fair prices. Nicely packaged and posted fast. I won’t be buying my knitting supplies any where else in future 😊”

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Posted 9 months ago

“Wool good quality and good price”

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Posted 9 months ago

“I purchased 4ply to make an all in one for a baby. Could only purchase 50g balls at my local hobbycraft store for £3.80 a ball. On your site I managed to get 7 x 100g balls at £2.49 a ball. I can now knit 2 of these outfits for my growing family. Thank you wool factory. The wool is soft and very easy to knit with. I love it and will certainly be buying from you again.”

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Posted 9 months ago

“I ordered the wool for the Sirdar Crochet along and it arrived beautifully packaged and quickly. Due to my loose crocheting style I had to order extra wool and received this in days and with matching lot numbers too. I cannot find any fault with The Wool Factory and would reccomend them to anyone.”

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Posted 9 months ago

“Always go above and beyond to assist you. Fantastic products every time. Delivery is super fast and my orders always arrive in perfect condition.”

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Posted 9 months ago

“I luuuurvve this place spend so much money here. The team are absolutely amazing and always so welcoming and helpful wouldn’t shop anywhere else for wool”

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Posted 9 months ago

“Everything was great. Will definately be buying again. Thank you”

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Posted 10 months ago

“Simply the Best.”

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Posted 10 months ago

“I have been extremely pleased with the service and efficiency of the Alford branch of Wool Factory. The young woman who served was friendly, informative and encouraging, The shop was beautifully stocked and a pleasure to visit on what was a freezing cold February day. The online service was very quick and as we live not too far away the wool was collected from the shop. Well done and I'm happy to give 5 stars. Hazel”

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Posted 10 months ago

“I have never before ordered on line. I bought a ball of yarn at exhibition last year and had to get another ball as I had not bought enough to finish garment. Unfortunately the wrong yarn was sent but the customer services department were most helpful and were able to send the correct ball with same dye number.”

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Posted 10 months ago

“I like the wool got delivered still to knit some purchased”

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Posted 10 months ago

“Great products at competitive prices. Easy to find products that you are looking for. Quick delivery.”

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Posted 10 months ago

“Promo delivery”

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Posted 10 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews