The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Best place to get any wool ,all great quality”

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Posted 1 year ago

“Quick and efficient service. My order was processed quickly and arrived ahead of the timescale given.”

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Posted 1 year ago

“Excellent service, lovely yarns in great colours”

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Posted 1 year ago

“Bought 36 100g balls of woolcraft New Fashion Dk and it is crocheting up brilliantly, lovely and soft as well, so pleased and would highly recommend it .”

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Posted 1 year ago

“It was easy to order, and a very quick delivery.lots of colour choice, and good quality wool, will definitely order again.”

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Posted 1 year ago

“Excellent communication, delivery as stated and good prices (and I loved the delivery bag covered in sheep!!)”

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Posted 1 year ago

“Fantastic choice of wool. Amazing service!”

The Wool Factory Ltd 5 star review on 20th July 2024

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Posted 1 year ago

“I had to ring to place my order this time, very nice man David was exceptionally helpfully received my package 2 days later. Great as always”

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Posted 1 year ago

“Great company service. Quick delivery and excellent choice of wool.”

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Posted 1 year ago

“Very good prices and super quick delivery. Customer service are very good too. Always use them for my wool supply. Excellent service”

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Posted 1 year ago

“I’m very happy with all the wool I received, can’t wait to order some more”

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Posted 1 year ago

“Good quality and quick delivery”

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Posted 1 year ago

“have been pleased with recent orders but my first order was a little confusing as i ordered chunky and got dk that had been upgraded never new about wool bieng upgraded but i do now”

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Posted 1 year ago

“Amazing service and lovely wool with a huge selection.”

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Posted 1 year ago

“First class service thank you”

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Posted 1 year ago

“Always quick delivery. Will is a good price”

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Posted 1 year ago

“The wool is great quality.”

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Posted 1 year ago

“Quick service got my delivery quickly, excellent quality and cheap prices Will definitely be purchasing from here again”

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Posted 1 year ago

“Great wool quick delivery with royal mail and so well priced”

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Posted 1 year ago

“Usual great service and products. Unfortunately my last purchase was not as expected. I'd filtered 4 ply yarn and just ordered the colours I really liked. However this was dk when it arrived. (I have known wrong weights to show on the ball bands so thought it was going to be 4 ply). I decided to adapt my pattern, but of course I've already had to pay one lot of postage, and will now need to pay again as, of course, more yarn is needed. Pity really as if I'd purchased all the yarn initially it would have been post free. My yarn choice was not one kept in store so even if I had journeyed to Alford I could not have viewed it prior to purchase.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews