The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“The product choice is very good and very reasonably priced. Products are dispatched very quickly. Excellent all round.”

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Posted 1 year ago

“Very pleased with wool factory, they keep you informed every step of the way.”

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Posted 1 year ago

“Very rapid turn around of my order, a good choice of yarns and all arrived exactly as described. I'll definitely be a returning customer.”

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Posted 1 year ago

“My order was delivered in less than 24 hours fabulous service prices were amazing and pretty good quality for the money will definitely buy from you again thanx Caroline”

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Posted 1 year ago

“Received my first order this week. Very fast delivery via Royal Mail within 48 hours of ordering. Will be ordering again soon. Thank you”

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Posted 1 year ago

“Great wool and great service”

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Posted 1 year ago

“Great choice of products. Found the wool I was looking for. Well packed and good delivery time. Many thanks”

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Posted 1 year ago

“Beautiful wool reasonably priced and great prompt delivery”

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Posted 1 year ago

“very good service @ quality wool”

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Posted 1 year ago

“Many thanks for your speedy service and also for your yarn perfect in every way Made a couple of baby jumpers with it”

The Wool Factory Ltd 5 star review on 31st July 2024

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Posted 1 year ago

“Excellent service, very quick delivery”

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Posted 1 year ago

“Order arrived very prompt and well packaged”

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Posted 1 year ago

“I love the wool I get from the wool factory good quality and reasonably priced.”

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Posted 1 year ago

“Quick efficient service. Wool of good quality as usual.”

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Posted 1 year ago

“As always my order was processed quickly and delivered promptly, my only dissapointment was the wool was packed in plastic bags, instead of the usual lovely bags. I am really trying to be plastic free during July and reducing my single use plastice generally, which made it more irritating.”

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Posted 1 year ago

“The wool I ordered came on time lovely and soft baby wool and knits up lovely my 1st time ordered from here will use you all the time now”

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Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

“An excellent online ordering process, simple and quick. Products are great and as described. Next order is being planned as I rapidly work through this one.”

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Posted 1 year ago

“Orders are dispatched quickly and well packed.”

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Posted 1 year ago

“Excellent service and quality of wool as always. Thank you.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews