The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always pleased the the service you provide quick to fill oreders quality of wool is great resonably priced great company”

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Posted 1 year ago

“Very efficient. And reasonably priced.”

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Posted 1 year ago

“Quick and efficient delivery and exactly what was required.”

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Posted 1 year ago

“Excellent choice of products and excellent service.”

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Posted 1 year ago

“Since discovering the wool factory several months ago I've practically used them exclusively to buy wool and patterns. Excellent range of both wool and patterns. The wool is excellent quality.”

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Posted 1 year ago

“Vey quick delivery. Unfortunately yarn I bought isn't soft at all. Looks nice in photo but it's very scratchy. I can't use it at all. I can't thi9nk of any projects to be made of this wool.”

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Posted 1 year ago

“Always delivers on time, without any issues, first class service”

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Posted 1 year ago

“looks and feels nice. not knitting it up yet as I have other projects to finish”

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Posted 1 year ago

“Excellent service, luxurious products and fabulous personalised customer service.”

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Posted 1 year ago

“very pleased with my order would use again”

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Posted 1 year ago

“Excellent choice of wool, very helpful staff when i phoned up for extra wool, speedy delivery, also very impressed with the beautiful free buttons”

The Wool Factory Ltd 5 star review on 5th July 2024

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Posted 1 year ago

“Easy site to navigate Large choice of wool Delivery quick”

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Posted 1 year ago

“Great price and speedy delivery”

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Posted 1 year ago

“All the items I have received are great, I have never used cotton yarn before but the 4 colours I have used are wonderful they drape lovely, the sheen is outstanding, will definitely order again when I have a project to do,”

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Posted 1 year ago

“Wouldn't shop anywhere else. Customer service is excellent replies to queries answered quickly”

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Posted 1 year ago

“I was impressed with the price of the wool, but to be honest the dk wool I bought was quite thin. I've never crocheted with such thin wool.”

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Posted 1 year ago

“Order arrived the day after ordering! Amazing. Thank you. Always super bargains on yarns & have always been pleased with everything l have purchased from The Wool Factory”

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Posted 1 year ago

“Good selection of handicraft products, great choice of knitting wool. Packed and delivered in record time. Thankyou”

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Posted 1 year ago

“Lovely yarn. Excellent service.”

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Posted 1 year ago

“Very prompt with my order, everything exactly as I ordered and delivered to Northern Ireland even though I have been disappointed with delivery's from other sources since brexit. Thank you.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews