The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,199 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service will use this company again”

Helpful Report

Posted 5 years ago

“Wool arrived very quickly and patterns very well packed.”

Helpful Report

Posted 5 years ago

“I really enjoyed my transaction with The Wool Factory. The wool was what I'd been looking for - it is excellent quality and very reasonable. P&P was free! Thank you very much for a pleasant experience - I will definitely order again.”

Helpful Report

Posted 5 years ago

“I have been using the wool factory for a while now and I absolutely love everything I have bought from there so far”

Helpful Report

Posted 5 years ago

“Always a speedy service. Communication is excellent. Wonderful range of goods. Excellent choice of colors of wool/yarn.”

Helpful Report

Posted 5 years ago

“Very good service. Choice of yarns is very different from other online suppliers at competitive prices”

Helpful Report

Posted 5 years ago

“Nice wool and excellent see ice”

Helpful Report

Posted 5 years ago

“Excellent, quick service and delivery, will definitely use again and have already recommended The Wool Factory to friends.”

Helpful Report

Posted 5 years ago

“Quick delivery and nice wool but not true to colour on website.”

Helpful Report

Posted 5 years ago

“Package despatched same day as order, fully updated and it arrived promptly in mainland Europe well packaged and as described. Would recommend this store and use them again. Not started as yet, other projects to finish!”

Helpful Report

Posted 5 years ago

“Excellent selection, excellent price, excellent service. What more could you ask for?”

Helpful Report

Posted 5 years ago

“Easy to order, very quick delivery, colours are lovely”

Helpful Report

Posted 5 years ago

“I've only ordered from here twice before but service is excellent. The only thing I would suggest to improve on is maybe including the recomended needle sizes and the length of the yarn in the description, and maybe include what the yarn actually is. I.E. acrylic/wool percentage. Overall wonderful service and I will use them again”

Helpful Report

Posted 5 years ago

“My order was sorted and sent out fast”

Helpful Report

Posted 5 years ago

“I was very happy with the order. It was what I ordered. Delivered quickly in few days. Happy customer.”

Helpful Report

Posted 5 years ago

“I love the wool factory and nothing is too much for them”

Helpful Report

Posted 5 years ago

“It was a Birthday Gift so i never saw it properly, but my Cousins Wife said what a lovely gift it was. And i have bought from you before for the same person Thank you again Julie Hannah”

Helpful Report

Posted 5 years ago

“Quick delivery and exactly what l wanted.”

Helpful Report

Posted 5 years ago

“So soft Lovely wool”

The Wool Factory Ltd 5 star review on 28th October 2020

Helpful Report

Posted 5 years ago

“I am very happy with the purchases and service received from this company and would thoroughly recommend them. Thank you!”

Helpful Report

Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,199 reviews