The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,181 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant! Wide variety of yarn, great prices, friendly staff and quick delivery! Thanks!!”

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Posted 1 year ago

“all the wool i have received has been of good quality and definitely value for money! lots of choices. deliveries are often earlier than anticipated and its easy to change delivery address to hide the amount of wool i am buying from my other half! always compare the prices against other wool sites and this one is consistently comes out top.”

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Posted 1 year ago

“I have bought 3 lots of wool so far it is easy to order. And price is very good I have just started to knit a jumper and I have got other items that I want to do and patterns I want to buy. So will be shopping again”

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Posted 1 year ago

“the yarn I bought is worth the money and I will buy again but I have sufficient to do me just now”

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Posted 1 year ago

“Ordering from France for the first time I was amazed at the speed that my order was delivered Thank you so much”

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Posted 1 year ago

“I have had quite a bit of wool from The Wool Factory....all brilliant and knited up lovely! Will buy more thats for sure! Big Thanks! xx”

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Posted 1 year ago

“Again a very prompt delivery of lovely wool, a great company to deal with. Thank you.”

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Posted 1 year ago

“Amazing service, quick delivery, great quality wool, will definitely buy from again”

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Posted 1 year ago

“Fast delivery ....always a good sale on.”

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Posted 1 year ago

“Quick and accurate”

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Posted 1 year ago

“Very swift service and delivery.”

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Posted 1 year ago

“So pleased with my purchase very good value for money an the delivery was so quick definitely will be buying more yarn from the wool factory”

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Posted 1 year ago

“I received my order within a couple of days of placing my order. Wool of excellent quality and free delivery on orders over £30. I’ll certainly order from The Wool Factory in future.”

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Posted 1 year ago

“Excellent service and very good value for money”

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Posted 1 year ago

“Quality is excellent and delivery was very good. Highly recommended”

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Posted 1 year ago

“I crochet a lot ,the wool I buy is great quality and inexpensive 😊”

The Wool Factory Ltd 5 star review on 12th April 2024

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Posted 1 year ago

“It's the first time I have bought wool from yourselves and I am very pleased with the way my order was taken, the way in which you kept me informed of the progress of delivery date etc and the very good quality of the yarn. It knits up beautifully. I will definitely be purchasing more wool in the future. I do a lot of knitting for charity, so I need good quality yarn at reasonable prices. Thank you xx”

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Posted 1 year ago

“Very pleased & impressed with the service l received.”

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Posted 1 year ago

“I have been using the wool factory for 4 years now and love the wide selection of colours and the quick delivery.”

The Wool Factory Ltd 5 star review on 11th April 2024

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Posted 1 year ago

“Wool excellent quality as usual and very prompt delivery thank you”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,181 reviews