The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,181 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service I will order again in the future”

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Posted 1 year ago

“As usual very good prompt service at an excellent price. So pleased I found you.”

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Posted 1 year ago

“Been using the wool factory now a few years , the wool prices are great , they have a great range to choose from, the delivery is very quick would highly recommend”

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Posted 1 year ago

“ran out of wool. easy to find sane wool on this site. received prompt.”

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Posted 1 year ago

“i love the woola loti knit for other people”

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Posted 1 year ago

“Great service, very pleased with wool”

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Posted 1 year ago

“The wool is lovely and your price are reasonable thank you”

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Posted 1 year ago

“Always buy my supplies from here, great value for money, great range of yarn.”

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Posted 1 year ago

“Love the choice, the price, and especially the very quick delivery”

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Posted 1 year ago

“Very punctual with order and exactly as promised.”

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Posted 1 year ago

“Lovely yarns, great service & communication Thanks all at Wool Factory. Gail”

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Posted 1 year ago

“Been using this company for several years and the quality etc of their wool is beyond doubt superior to that in any wool shop around the country. Quick delivery and never had any problems with orders. Apart from all this their prices are extremely competitive and wouldn't go elsewhere. Thank you all.”

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Posted 1 year ago

“Love the range of yarns available and the speed of delivery. It's great value and superb quality”

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Posted 1 year ago

“My order is always delivered on time and wool is of high quality.”

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Posted 1 year ago

“Very satisfied with your service.”

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Posted 1 year ago

“Very happy, parcel arrived sooner than expected, nice yarns”

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Posted 1 year ago

“My order has always arrived on time and packages always brilliant.I have never had any problem with this company very professional and wool brilliant to knit and crochet”

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Posted 1 year ago

“Excellent service with quick delivery. Fantastic selection of yarns for every project.”

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Posted 1 year ago

“I always get excellent fast service from the Wool Factory and their products are first class thank you.”

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Posted 1 year ago

“Delighted with my purchases. Delivery is quick and the quality of the yarn is excellent”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,181 reviews