The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easy ordering well informed as to delivery good delivery well packaged”

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Posted 5 years ago

“The wool I purchased was excellent quality and real value for money, delivery was also excellent”

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Posted 5 years ago

“My experience of the wool Factory has been very favourable. Lovely wool and speedy, friendly and helpful response to any queries. Thank you”

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Posted 5 years ago

“Ordering was so simple. Easy to choose colours that I needed and delivery was super quick too! I will be returning in the new year for more wool for my crochet projectsZ”

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Posted 5 years ago

“Great service, quality yarn. A+++”

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Posted 5 years ago

“Wool was a good price and quality. Service delivery was prompt. However the colour was more pink than I expected.”

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Posted 5 years ago

“Excellent, I am making knee rugs to keep me occupied during this uncertain time so have been using lots of wool. Lovely colours bright and cheerful”

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Posted 5 years ago

“Ecellent service, wide range of wool of all plys and colours. I knit for charity and like using "New Fashion" by Woolcraft DK. The price is great, wide variety of colours, nice soft texture and it arrives quickly by post from The Wool Factory.”

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Posted 5 years ago

“Iam pleased with the value and condition of the wool.”

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Posted 5 years ago

“Been a knitter since I was five now in my 70ties taught by my Nan the wool I have purchased from the wool factory is the nicest softest wool I have used I now have put in a larger order and due to the good prices and good quality I will not shop anywhere else Karen”

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Posted 5 years ago

“Very glad to have found this on fb. I have ordered a couple of times and always quick with their deliveries. They have been a great help during this lockdown as I love knitting. Thank you.”

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Posted 5 years ago

“I haven’t received my order yet....”

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Posted 5 years ago

“Good quality and prompt despatch”

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Posted 5 years ago

“Delighted with my purchases. My order was dealt with quickly and arrived well packed and in perfect condition . Will definitely be ordering again .”

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Posted 5 years ago

“The wool is lovely and will buy again I’ve purchased Aran and chunky and can’t wait to use it.”

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Posted 5 years ago

“Excellent speedy service throughout. Aran wool knitting up very nicely, completely satisfied. Thank you.”

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Posted 5 years ago

“Received quickly, great quality - thanks!”

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Posted 5 years ago

“Late with order and wrong wool but put it right quickly”

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Posted 5 years ago

“I had been searching all over for these Lykke needles and managed to get the last set from The Wool Factory. They were delivered in good time and packaged well. Very pleased with the service.”

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Posted 5 years ago

“Brilliant wool site very reasonable prices and good value for money really good service too xx”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews