The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 5th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This yarn was a great price and arrived very quickly”

Helpful Report

Posted 2 months ago

“I find The Wool Factory suits my needs for all kinds of wool and shoping made easy. .Because I can't get to the shop it's easy to get my quality.shades, and the most important price of wool to make baby blankets. They remain efficient at all times, orders on time and packed so my wool can't be damaged in transit. I remain one Happy Customer. Thank you. Friends at the Wool Factory.”

Helpful Report

Posted 2 months ago

“Very happy with my purchases from the wool factory, everything was very well priced, cheaper than most actually, items arrived quickly and safely packaged. Would always shop here and would recommend other knitters and crochet people to shop here too. 5 star”

Helpful Report

Posted 2 months ago

“Quick delivery and great selection of wool”

Helpful Report

Posted 2 months ago

“Loads of choice and speed delivery, will certainly purchase more.”

Helpful Report

Posted 2 months ago

“Yes l am very happy with my purchase lovely wool.”

Helpful Report

Posted 2 months ago

“The yarn I have bought from you I am very pleased with I will be back for more”

Helpful Report

Posted 2 months ago

“Quick efficient service . The yarn I ordered Stylecratf special Aran is fantastic”

Helpful Report

Posted 2 months ago

“Wow!! Wonderful company. Ordered patterns and arrived very quickly. Been to the shop as well. Looks like I’m going to be a long customer 😊”

Helpful Report

Posted 2 months ago

“I have used The Wool Factory for years as they provide an excellent service. Their wool is very reasonably priced and good quality. There is a great variety of types and colours available. Delivery is quick. Any discrepancy is dealt with quickly and efficiently. Love them.”

Helpful Report

Posted 2 months ago

“The wool arrived on time and in good condition. I have used this wool before and it knits up beautifully.”

Helpful Report

Posted 2 months ago

“Wool just as i expected it to be”

Helpful Report

Posted 2 months ago

“Absolutely love ordering offline and going into the new shop in skegness the staff is great and there is just so much to choose from with all the different types of yarn and the offers are always coming would recommend the shop to anyone and everyone”

Helpful Report

Posted 2 months ago

“The Wool Factory were very efficient with my order and I am pleased with the quality of the the yarn I purchased (Stylecraft DK) which I am using to knit baby blankets. I would use them again.”

Helpful Report

Posted 2 months ago

“Always get a good service and prompt delivery”

Helpful Report

Posted 2 months ago

“Very pleased with my purchase and will buy again soon”

Helpful Report

Posted 2 months ago

“Excellent service! Lovely wool … I will return for more”

Helpful Report

Posted 3 months ago

“Love ordering from the wool factory . Quality items, easy to do and really prompt delivery. Thank you 😊”

Helpful Report

Posted 3 months ago

“Beautiful yarn for a great price and quick delivery, highly recommend :-)”

Helpful Report

Posted 3 months ago

“Ordering online was very easy and communication afterwards was great. Wool arrived promptly and exactly as expected.”

Helpful Report

Posted 3 months ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews