The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,189 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like to buy my wool at wool factory it always crochet up nicely and it's nice to be able to get it delivered as there isn't many places to buy wool in Boston we mainly buy wool to crochet and knit for butterfly hospice shop so your prices are responsible”

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Posted 3 months ago

“Great yarn at fantastic prices. Friendly progress emails and super speedy delivery. What more can I say 😊”

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Posted 3 months ago

“Quick delivery and good quality yarn”

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Posted 3 months ago

“Ordered and received very quickly”

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Posted 3 months ago

“Quality wool Quick delivery Great price Very happy with products”

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Posted 3 months ago

“Very good service. Lovely friendly emails. Perfect”

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Posted 3 months ago

“Ordered x2 downloadable pdf files for my wife. Following initial disappointment that we were unable to download these knitting patterns and then experienced difficulty in receiving any additional email instructions, we eventually made telephone contact with David who was apologetic and extremely helpful, explaining that they had responded promptly to our emails but apparently these had never been received, and then took time to trouble shoot over the phone before finally contacting us directly via his personal email with the attached pdf files which we were able to download immediately. We are extremely grateful for David`s actions, so despite our initial concerns over communication issues through their website which in hindsight may have been a problem with our email reception, we can confirm their excellent customer service provision in quickly resolving the issue and would therefore have no hesitation in dealing with The Wool Factory again in the future.”

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Posted 3 months ago

“Everything fantastic. From online ordering to delivery. I went to the shop to look round whilst on holiday and spent fortune. Much to hubby's dismay. Lovely atmosphere. Friendly staff. Good quality wool at a good price. Joined the VIP club and just had my 2nd delivery. A big thank you from me, but not my hubby. In his words "all I can hear is click click of bloody needles".”

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Posted 3 months ago

“Very pleased with another delivery of NexGen yarn.”

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Posted 3 months ago

“After not being able to get an extra ball off wool due to my local shop running out of stock I went on line and found your company, excellent service from start to finish, it was with me the day after, and I was updated through the process So thank you”

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Posted 3 months ago

“Always love getting squishy parcels and this time was no exception on squishyness! I had ordered a bajillion Dreamscapes for my orders of Fox hoods. Thank you Wool Factory team!”

The Wool Factory Ltd 5 star review on 9th July 2025

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Posted 3 months ago

“Excellent service great choice of wools highly recommend this company”

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Posted 3 months ago

“Excellent quick service, got exactly same wool and shade - well happy, i will be able to complete my long cardigan”

The Wool Factory Ltd 5 star review on 5th July 2025

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Posted 3 months ago

“Excellent service got what I ordered pleased with quality and time frame when it arrived thank you”

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Posted 3 months ago

“always quick and easy to order from The Wool Factory.”

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Posted 3 months ago

“I ordered crochet cotton in the afternoon. It arrived the following day. The cottonis high quality and a perfect colour match for the dress I'm adding panels to. I got a very witty email confirming my order which I don't normally read but this one conjured up a lovely place to work in. Excellent highly recommend”

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Posted 4 months ago

“Easy to use and order,quick delivery of quality goods.”

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Posted 4 months ago

“I found the staff extremely helpful, and my ball of wool was sent out very quickly. I also enjoyed visiting your branch at Skegness whilst on holiday in the area.”

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Posted 4 months ago

“An excellent company to buy from.Quality wool at a Very good price,well packed always delivered on time”

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Posted 4 months ago

“Love the Wool Factory. Great products, amazing, helpful staff. Have nothing but praise for them.”

The Wool Factory Ltd 5 star review on 6th June 2025

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Posted 4 months ago

The Wool Factory Ltd is rated 4.9 based on 9,189 reviews