The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased to find a site that you can buy hard copy patterns from instead of constant downloads, very pleased with my wool purchase too”

Helpful Report

Posted 9 months ago

“The service is second to none. There’s a huge range of will at prices to suit everyone. The orders are quickly despatched and the customer kept fully informed of progress. I have been using this company for some time now and never had and problems at all. If I had to be a bit picky I’d request sturdier cardboard boxes for deliveries as a couple of times my order has been popping out of it packaging. Not a huge issue and never lost anything and I’d rather have cardboard than plastic”

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Posted 9 months ago

“Ordered two polo necked jumpers. Very happy with purchase. Nice to have wool jumpers instead of acrylic. Much warmer and nice and cosy. The jumpers are good quality and I am very happy with my purchase. Thank you Woolovers.”

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Posted 9 months ago

“Been buying for a while from TWF and will keep doing so. Yarn is great quality and good value for money. I donate items I make to fundraise for Sheffield Childrens Hospital where my grandson had best care possible but sadly passed away. Currently making hat and scarf sets”

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Posted 9 months ago

“Excellent service, fast and reliable and good quality products.”

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Posted 9 months ago

“Just ordered for the first time good quality wool and excellent service and delivery”

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Posted 9 months ago

“i got my oder today and i haappy with service and quick delivery”

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Posted 9 months ago

“Fantastic service and quick delivery”

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Posted 10 months ago

“I like the selection of wool and the sales in them”

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Posted 10 months ago

“Great variety, top quality, very reasonable prices and great customer service. Highly recommended.”

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Posted 10 months ago

“Lovely but wanted postal paper patterns for 2 garments and they still haven't arrived”

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Posted 10 months ago

“Great yarn awesome service”

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Posted 10 months ago

“My go-to website for all my knitting supplies. There is lots of choice, whether buying yarn, equipment or accessories. The quality and value are excellent. Delivery is very quick and the bags the wool comes in have lots of uses.”

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Posted 10 months ago

“Lovely wool has knitted up a beautiful cardigan for my great granddaughter”

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Posted 10 months ago

“I have purchased lots of wool from The Wool Factory. Excellent service usually delivered next day sometimes two days. I have never had a problem, the wool comes packed well. Altogether excellent.”

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Posted 10 months ago

“Excellent service”

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Posted 11 months ago

“Fab service, excellent quality and value for money”

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Posted 11 months ago

“Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.”

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Posted 11 months ago

“Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.”

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Posted 11 months ago

“What can I say about this woolly wonderland of wonderful delights?? I have used the wool factory for some years and never, ever been disappointed with the quality service or price!”

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Posted 11 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews