The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,114 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 9th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Really good selection of colours in the Hayfield bonus wool.”

Helpful Report

Posted 8 months ago

“Fast reliable service wouldn't consider buying wool anywhere else!”

Helpful Report

Posted 8 months ago

“I love the wool factory the website is easy to use they have beautiful yarn transactions are seamless easy to buy and pay the yarn is well wrapped and shipping is very fast a few days and all your purchases are with you to start whatever project you’re starting”

Helpful Report

Posted 8 months ago

“Very pleased with my purchase good value for the money, will be ordering again”

Helpful Report

Posted 8 months ago

“Very good and soon delivered . Very good prices. I shall be ordering more.”

Helpful Report

Posted 8 months ago

“Excellent service and the wool is to die for. Price is exceptional and knits lovely. I have been recommending The Wool Factory to my friends”

Helpful Report

Posted 8 months ago

“I really cannot fault this firm. Good selection of wool and really good offers with bundles. I often order but recently placed an order and received the wrong wool. I emailed and the correct wool was with me by 9am the following day with a label to return the wrong wool. Full apologies were emailed to me. I really can't stress how brilliant they were, I have MS so rely wholly on online shopping and really really appreciated how promptly my problem was sorted out, so thank you for that.”

Helpful Report

Posted 8 months ago

“I have just started to learn to crochet. Having bought a few different size hooks in a couple of and I have I need to find some reasonable priced wool with just starting off. Very happy with the wool I have bought so far. I would recommend and I willl certainly be back for more wool as and when required.”

Helpful Report

Posted 8 months ago

“Great company to do business with. Good products. Easy website. Great delivery reocrd. Well done”

Helpful Report

Posted 8 months ago

“Excellent , I just can’t stop knitting, lots of lovely patterns and gorgeous yarns. Keep up the good work”

Helpful Report

Posted 8 months ago

“Fabulous company to deal with. Picked exactly what I wanted, packaged very nicely and delivered promptly. Will most certainly be using these lovely people again and can highly recommend purchasing from them for all your projects.”

Helpful Report

Posted 8 months ago

“Excellent prices, easy to use website and quick delivery. Will definitely be purchasing from The Wool Factory again.”

Helpful Report

Posted 8 months ago

“Love, love, love. So much choice. I have many, many projects on the go and I have bulk bought from these amazing people. The cotton yarn is particularly good and great value for all the children's clothes and toys. I am a kid in a sweetshop though, so I recommend some restraint....not!”

Helpful Report

Posted 8 months ago

“I am lucky to live near the Wool Factory. An absolute Aladdin 's cave of wool and I am lucky enough to visit and buy online when i just can't wait! Never disappointed and never let down. Helpful staff and fantastic mix of stock.”

Helpful Report

Posted 8 months ago

“Always speedy dispatch. Reasonable price too”

Helpful Report

Posted 8 months ago

“Very good service. Wool lovely”

Helpful Report

Posted 8 months ago

“Very pleased with order. Wool good quality and many colours. Prompt response.”

Helpful Report

Posted 8 months ago

“Great service and great product”

Helpful Report

Posted 8 months ago

“The wool was all very good but not happy about being sent to the button barn to get buttons as still waiting on them 3weeks later so won't use them again”

Helpful Report

Posted 8 months ago

“Thanks for a quick delivery and really liked the choice of yarns at really competitive prices.”

Helpful Report

Posted 8 months ago

The Wool Factory Ltd is rated 4.9 based on 9,114 reviews