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The Wool Factory Ltd Reviews

4.9 Rating 9,114 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
4.9
Based on 9,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Very prompt service. Really good selection of colours in the Hayfield bonus wool.
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Posted 8 months ago
Fast reliable service wouldn't consider buying wool anywhere else!
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Posted 8 months ago
I love the wool factory the website is easy to use they have beautiful yarn transactions are seamless easy to buy and pay the yarn is well wrapped and shipping is very fast a few days and all your purchases are with you to start whatever project you’re starting
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Posted 8 months ago
Very pleased with my purchase good value for the money, will be ordering again
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Posted 8 months ago
Very good and soon delivered . Very good prices. I shall be ordering more.
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Posted 8 months ago
Excellent service and the wool is to die for. Price is exceptional and knits lovely. I have been recommending The Wool Factory to my friends
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Posted 8 months ago
I really cannot fault this firm. Good selection of wool and really good offers with bundles. I often order but recently placed an order and received the wrong wool. I emailed and the correct wool was with me by 9am the following day with a label to return the wrong wool. Full apologies were emailed to me. I really can't stress how brilliant they were, I have MS so rely wholly on online shopping and really really appreciated how promptly my problem was sorted out, so thank you for that.
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Posted 8 months ago
I have just started to learn to crochet. Having bought a few different size hooks in a couple of and I have I need to find some reasonable priced wool with just starting off. Very happy with the wool I have bought so far. I would recommend and I willl certainly be back for more wool as and when required.
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Posted 8 months ago
Great company to do business with. Good products. Easy website. Great delivery reocrd. Well done
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Posted 8 months ago
Excellent , I just can’t stop knitting, lots of lovely patterns and gorgeous yarns. Keep up the good work
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Posted 8 months ago
Fabulous company to deal with. Picked exactly what I wanted, packaged very nicely and delivered promptly. Will most certainly be using these lovely people again and can highly recommend purchasing from them for all your projects.
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Posted 8 months ago
Excellent prices, easy to use website and quick delivery. Will definitely be purchasing from The Wool Factory again.
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Posted 8 months ago
Love, love, love. So much choice. I have many, many projects on the go and I have bulk bought from these amazing people. The cotton yarn is particularly good and great value for all the children's clothes and toys. I am a kid in a sweetshop though, so I recommend some restraint....not!
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Posted 8 months ago
I am lucky to live near the Wool Factory. An absolute Aladdin 's cave of wool and I am lucky enough to visit and buy online when i just can't wait! Never disappointed and never let down. Helpful staff and fantastic mix of stock.
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Posted 8 months ago
Always speedy dispatch. Reasonable price too
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Posted 8 months ago
Very good service. Wool lovely
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Posted 8 months ago
Very pleased with order. Wool good quality and many colours. Prompt response.
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Posted 8 months ago
Great service and great product
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Posted 8 months ago
The wool was all very good but not happy about being sent to the button barn to get buttons as still waiting on them 3weeks later so won't use them again
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Posted 8 months ago
Thanks for a quick delivery and really liked the choice of yarns at really competitive prices.
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Posted 8 months ago
The Wool Factory Ltd is rated 4.9 based on 9,114 reviews