The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 896 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY GOOD COMMUNICATION BETWEEN ORGANISATIONS, JUST WAITING NOW.”

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Posted 4 years ago

Hi, Thank you so much for your comments. We pride ourselves on our communication and always try to make our review process as straightforward as possible. We hope to be able to get back your hard earned cash soon! Thanks again Mel

Posted 4 years ago

“Easy to fill out form very accessible”

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Posted 4 years ago

Thank you very much for your comments. We are always happy when clients find our review process accessible and straightforward! We try to make the whole review as easy as possible for our clients. Thanks again. Mel

Posted 4 years ago

“Extremely accessible!”

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Posted 4 years ago

Hi, Thank you so much for your review. We always try our absolute best to make our claims process as straightforward as possible so we are extremely pleased to see you found the system so accessible! Thanks again. Mel

Posted 4 years ago

“I think it needs to put a non applicable in the choices. And the dates relating to present employment, one cannot state that they are still employed at present alone, one cannot have a definite date as to when will they be employed.”

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Posted 4 years ago

Hi, Thank you very much for your feedback. In the help text in the employment section it does state that if you are still employed to leave the end date blank, but maybe we could make that clearer. Thank you again for your comments, we really do appreciate them. Mel

Posted 4 years ago

“What went well - it's early days yet as I've only just completed the initial info but it was very easy to complete and it was useful that you can save what you've done and come back to it later. Even better if - the collection percentage was a little lower - hence the four stars but would have given 4.5 if I could.”

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Posted 4 years ago

Hi! Thank you for your positive feedback, we really do appreciate it! We do our very best as a company to make our claims process as straightforward as possible and we are really pleased that you found the information easy to complete. We hope we will be able to get your hard earned money back for you very soon! Thanks again. Mel

Posted 4 years ago

“It was all straight forward to fill in”

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Posted 4 years ago

Hi! Thank you very much for this positive feedback! We always try our absolute best to make sure our review process is as simple and easy to navigate as possible. To know that you found the process straightforward is lovely to hear! Thanks again Mel

Posted 4 years ago

“It was simple enough but slot of delays,soon got there in the end, useful”

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Posted 4 years ago

Hi Debra, Thank you so much for your review. We are pleased that you found our service useful. Thank you for taking the time to leave us your feedback, it is very much appreciated. Mel

Posted 4 years ago

“Thank you for the service.”

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Posted 4 years ago

Thank YOU for using us for your tax refund! Mel The Tax Refund Company

Posted 4 years ago

“was really great to fill out eventually.on third attempt i managed to fill out everything three time i tried to put in last month payslip date with no success so that part need looking into”

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Posted 4 years ago

Morning David, Thanks for using our tax refund service. Sorry to hear you had an issue with adding the month of your payslip, I'll pass that on to our IT Team so they can look to make that easier, thanks for letting us know! Mel The Tax Refund Company

Posted 4 years ago

“My third time trying to leave you a mainly positive review - TRUSTPILOT need to look into this ..... Thank you for the service you offer TAX refund Co. I had saved some information but when I returned it had gone so I added a few notes to the Additional Information Page. Also you do send a lot of emails ... However, very grateful to you have offer this service.”

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Posted 4 years ago

Hi Jane, Thanks for using our tax refund service. We send emails when there's some additional details we need, to confirm your application or to update you on your claim. I'll pass your feedback onto the team in Marketing though to see if there's any way they can make that better. Take care, Mel The Tax Refund Company

Posted 4 years ago

“A very clear, easy to use website. I had saved some information but it wasn't there when I returned so I just added a note to the Additional Information page. I did also get a lot of emails .... However, grateful that you deliver a service many of us don't like to do and are glad when it works out! Thank you.”

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Posted 4 years ago

“Very clear service but some information I had saved was no longer there when I went back. In the end I just added what I could to the Additional Information page. I did also get a lot of emails reminding me to complete the application. However, very grateful to have your assistance.”

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Posted 4 years ago

Hi, I'm glad you found our application form clear and easy to understand. Tax refunds and the details of what you could be due back and why can be complicated sometimes, that's why we spend a lot of time making sure our form and the questions we ask are as simple as they can be! Thanks for your feedback, Mel The Tax Refund Company

Posted 4 years ago

“Easy to use form well laid out in understandable language”

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Posted 4 years ago

Thanks for your feedback! :) Taxation and knowing the details that mean you could be due a refund - or simply checking you're paying the right amount of tax - can be tricky to understand sometimes. We spend a lot of time trying to make the process as simple, quick and easy for our customers as possible - looks like it worked in this case! Thanks again, Mel, The Tax Refund Company

Posted 4 years ago

“I was a bit dubious about this service initially but decided to give it a go as nothing to lose! I ended up getting a £550 tax refund which was brilliant!”

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Posted 4 years ago

Hi! We are so pleased that you decided to use our company and we are thrilled to have been able to get back your hard earned money for you! That's what we're here for! Thank you for your great review and we hope you enjoy your refund. Many thanks. Mel

Posted 4 years ago

“Efficient and easy to use!”

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Posted 4 years ago

Hi Rupert Thank you for the kind words and 4 star review! It makes me happy to know that our service is efficient for our clients. We do prioritise making it as simple as possible for people to fill in and apply so thank you very much for confirming that it worked! I hope you enjoy your refund. Kind regards, Mel

Posted 4 years ago

“very efficient I wish I had got in touch with them years ago”

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Posted 4 years ago

Hi Susan Thank you for your lovely review! It's never too late to check on your tax affairs and thankfully we were able to secure you a refund. It just goes to show that you never really know. I'm glad you found the service so efficient, too. Enjoy your refund and all the best :) Kind regards, Mel

Posted 4 years ago

“A fairly straightforward process for a worthy reward. Thank you for your work 😊”

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Posted 4 years ago

Hi Thank you for the kind words and 4 star review! It's been our pleasure to work on your behalf and secure that money back for you. I'm glad that you found the process so straightforward, too. Kind regards, Mel

Posted 4 years ago

“Really pleased they were able to get some money back for me”

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Posted 4 years ago

Hi We're also pleased that we got you this refund back. It's always our goal to get back your hard earned money from paying unfair amounts of tax. Enjoy your refund and all the best for 2020. Kind regards, Mel

Posted 4 years ago

“Great got a £159 tax refund 👍”

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Posted 4 years ago

Hi Jillian Fantastic news! I'm happy to hear that you got a refund back thanks to our efforts on your behalf. This is the ideal outcome for all of our clients. Enjoy your refund and all the best to you in 2020! Kind regards, Mel

Posted 4 years ago

“All done for me. I had to provide very little information. Thank you!”

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Posted 4 years ago

Hi Jane Thanks for the good review! I'm glad you found the process non invasive and simple. It's been our pleasure to help you with your tax payments. Wishing you all the best in 2020! Kind regards, Mel

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 896 reviews