Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

“Total disaster! I now owe money to HMRC!”

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Posted 4 weeks ago

“I recieved £46, and they took £38 of it, I recieved £8. May be their policy, but really unfair,”

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Posted 1 year ago

Hi Kevin Sorry to hear you're unhappy with our fee structure regarding your refund, but that's not everything you will be receiving from HMRC. In cases where a refund ends up being less than £100 we charge our minimum fee to cover our costs which, as you've quite rightly stated, is £38. We work on a no win no fee basis and feel this is a very fair price given the level of expertise and work involved in completing a full review of any client's tax situation and ensuring any errors are then corrected with HMRC. The same service via an accountant would have cost you far more, regardless of whether you had received a refund or not. (Incidentally, our fee structure is clearly laid out in all of our marketing material so that all of our customers are aware of it before they apply) However, although we only take our fee from the initial refund, that's not the only part of the service. As well as the initial refund you have now received you should also now see that your tax code has been changed. This means that you will be paying less tax every month than you were previously, saving you more and more money as time goes on. Not bad for a one off fee of £38. Hope that makes sense, thanks for using our service.

Posted 1 year ago

“I purchase TurboTax software from this company. The key I got does not work. I have tried to get in touch with them for 4 days with no luck. No one answers the phone they have listed and They have not responded to my e-mails.”

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Posted 1 year ago

Hi, we're really sorry but we have no idea what you're talking about. We do not provide a service called Turbo Tax and we do not sell or promote anyone else's services called turbo tax, so it t looks like you have the wrong company entirely. Please could you remove this review? Many thanks. Kind regards

Posted 1 year ago

“Started this claim around October 2020 and I’m still waiting for my cheque. Have been told is for about £70 (amount is irrelevant) and that the cheque has been sent out and cashed! Not by me it hasn’t! Have never seen the cheque. TRC say it sits wit HMRC, if I ever get my £70 (about 35 after their cut) it will go to Lincs Notts Air Ambulance. What a complete farce this has turned out to be. In my experience, DEFINITELY NOT RECOMMENDED!”

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Posted 1 year ago

Hi Ian, this is very unusual. The normal process is that we submit a claim to HMRC and then HMRC would issue a refund directly to us where we would take our fee and then forward the balance to the client - similar to what a solicitor does during a property purchase. It's normally pretty straightforward, we have made literally thousands of successful claims for customers in this same manner for more than 25 years. Looking at the notes on the case I can see HMRC initially told us that the refund had been made payable to you and sent directly to you in error (this sometimes happens) but as you said you had not received it, they told us they were going to correct their error by cancelling the first cheque and re-issuing a new one to us (as is the usual process). This didn't happen. I can see that we were then informed that they were going to transfer the refund to us electronically. Again this didn't happen. After chasing them again to find out why, they told us that the matter is being investigated by their compliance team as they can see that the original refund cheque, which they sent directly to you last year, is showing as having been cashed on the 20th May 2021. It may well be worth double-checking your bank account for last May to see if the cheque has gone in, it was a fair while ago and it's easy to forget these things sometimes. If it definitely hasn't been paid in then it sounds like some sort of fraud/theft may have been committed and you would need to get the police involved. We will chase up HMRC again to see what progress has been made at their end and will let you know. Kind regards.

Posted 1 year ago

“This sounds like a great service, especially as I am a nurse and my salary is fairly low, but in actual fact it’s not. The tax refund took almost half of what I was owed in order to look in to my claim. I will not be using this service ever again. Waste of time. You may as well claim your tax back directly from HMRC.”

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Posted 2 years ago

Hi Amie, thanks for using our service (it really is a great service) I'm pleased to hear that we found discrepancies in your tax code and managed to get you a refund in the process. With regards to your comments about our fees - firstly, we certainly do not take almost half of our clients refunds, if we did, we probably wouldn't have been able to be in business for over the 25 years that we have. I see you applied in response to our marketing material through the RCN, if you look at the letter you responded to, it clearly explains how we charge clients and it's not hidden in the small print somewhere in the way that some less than reputable firms do. Our fees are also clearly laid out in our terms and conditions which all clients agree to when they apply. You may also not be aware that, as part of our service, we ensure that your tax code is corrected too. This means that not only did you get a refund for overpaid tax from previous years, but you will also be paying less tax from now on therefore saving more and more money as time goes by. As there are no extra charges from us for this, it means our service becomes better and better value the more money you are saving. And finally, could you go directly to HMRC and reclaim any overpaid tax yourself? Yes of course you could, as long as you understand UK tax law and how to challenge HMRC when they tell you that your tax code is correct (which they often do - hence a company like ourselves being in business). Some people understand how it works and go directly to HMRC and sort it out for themselves with no issues, others that don't really know what they're doing attempt the same thing and get nothing in return or make errors and end up receiving a tax demand. As with your own profession, if a patient or service user knows what they're doing they could administer their own medication for example, but if they're not sure or maybe think they are but really don't know what they're doing then the consequences of getting it wrong could be quite severe. Sometimes it's best to employ the services of a professional. Kind regards

Posted 2 years ago

“I have used the service of this company, they paid me just over a 100 pounds. Next thing I received a letter from HMRC to say I owe them more than 1000 pounds! I have contacted them and they said I am paying back the refund that I was not entitled to! And this is all because of the tax refund company! I am now having to pay back everything that they received from my tax! Do not ever trust anyone to act on your behalf in order to receive refund, this is all an absolute fraud! I am so sorry for contacting this company and never ever will do it again!!!”

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Posted 2 years ago

Hi Svetlana, thanks for getting in touch regarding this matter. From what we can see, the tax that you owe has nothing to do with the claim that we made on your behalf. HMRC would not have sent us a refund if this was the case. We will contact HMRC to clarify what has happened but looking at your original application, it looks as though the tax that you owe is due to extra employment that you have not told us about. When someone has more than one job at the same time, in most cases HMRC will issue you with a separate tax code for each job. It may be that HMRC have supplied the same tax code to each employer which would mean that you would have been taxed incorrectly at the time. As I have already mentioned, this will have had nothing to do with the claim that we made for you but we will still investigate this issue with HMRC on your behalf and let you know the outcome as soon as we can confirm. Kind regards

Posted 2 years ago

Hi Svetlana, As promised we have been in touch with HMRC on your behalf. They have informed us that they had sent you a refund in error the year before you applied to us and unlike where you state that you are having to repay the refund “All because of the tax refund company” it actually has nothing to do with the claim we made for you at all. We have also found that it seems that you weren’t totally honest with us when you applied – allow me to explain: During our application process, we ask all our clients if they have received a refund from HMRC in the last 4 years. If they have, we ask when they received it and how much it was for. This is so that we can take this into account when we are trying to find out if the client is due a further refund. When we asked you this question, you told us that you hadn't had a refund – but you had (as mentioned above). If you had told us about your refund we would have been able to investigate this further. We would have discovered that HMRC had made a mistake and shouldn't have issued you with the initial refund so would have told you that they will be asking for that money back. We would also have told you that we would have been able to help you with this matter and reduce the amount you owe them by making our claim. But as you didn't tell us, we made our claim in good faith and the 2 matters have been dealt with separately by HMRC, so you are left with repaying the full “initial” amount that they refunded to you by mistake. It's unfortunate when HMRC make mistakes like this as they almost always realise what has happened and then take the money back again. Where you state “I am now having to pay back everything they received from my tax” this is not true either, you are only having to pay back the money that they incorrectly refunded you – the refund we got for you was correct. In some of the final words of your review, you advise “Do not ever trust anyone to act on your behalf in order to receive a refund, this is all an absolute fraud! I am so sorry for contacting this company and never ever will do it again!” – Perhaps you should change this to something along the lines of “When asking someone to work on your behalf, for best results, always make sure you give them all of the information they ask for”. Hope that all makes sense. Kind regards

Posted 2 years ago

“Took 8 months to get a simple refund then lost over half of it in commission, do it yourself this is a total rip off”

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Posted 2 years ago

Hi Melanie, thanks for taking the time to leave us a review - part of what you're saying is correct but part of it simply isn't and part of it is slightly confusing. Let's start with the correct part - HMRC has indeed been taking a much longer time than usual to process tax refunds. This is due to the staff who normally process refunds being switched over to deal with processing the government's furlough scheme to help the country through the pandemic. Unfortunately, as they had no extra resources available something had to give and in this case tax refunds had to take a backseat in favour of the millions of furlough claims being made each month. I am pleased to say that now that the furlough scheme has ended, staff have been moved back over to processing refunds and they are making great strides to get back up to date - hence you receiving your refund. OK, now for the part that isn't correct - you say you lost over half of your refund in commission, I've checked the details and you simply didn't, not even close. We work on a no win no fee basis. The only time that a client may end up being charged more than half of their refund is if the refund amount ended up being so small that we had to charge our minimum fee of £38. This in itself is excellent value for the service we offer. The same service from an accountant would have cost you a few hundred pounds, and that would be charged whether you receive a refund or not. And finally the confusing part - you advise people to do this themselves as we are a total rip-off, yet this is the 2nd time you have used our service and it's the 2nd time that we've been successful in getting you a refund - the 2nd refund being bigger than the first refund back in 2019. Our fees have not changed since you last applied, so why would you have used a service for a second time when you felt that it was a rip-off? Kind regards.

Posted 2 years ago

“Out of a £57 tax refund, I got £19 of it. How is this fair?”

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Posted 2 years ago

Hi Perry, thanks for getting in touch and thank you for using our service. In answer to your question, this happens when the initial refund is quite small. There are a couple of points we should mention here so that you fully understand the service we provide. Firstly, as a business we try to keep costs to a minimum so that we can offer customers the best value possible, the fact that we work on a no-win, no-fee basis is a strong indicator of this. However, there are always costs involved when we are processing any case (paying the team to review your tax code and your circumstances for example) so we have worked out what we feel is a fair minimum fee which is just £38 including VAT (All our fees are laid out clearly in our terms and conditions that are agreed to when anyone applies for our service). This offers excellent value when you consider that we only charge it if we actually get you a refund and that the same service from an accountant could have cost you several hundred pounds which you would have paid, refund or not. Secondly, our service does not just simply get you a one-off refund. Whenever we receive a refund for a client we ensure that everything that should have been refunded has been, if it hasn't we continue to liaise with HMRC on your behalf until it has. But most importantly, we also ensure that your tax code is changed as this means that not only will you receive a refund, but you will also continue to pay less tax each year from then on (or until your circumstances change). As we do not charge any extra for this it means that the service we have provided you with becomes a better and better value, paying for itself many times over. Hope that all makes sense and thank you once again for using our service. Kind regards

Posted 2 years ago

“Do not use trying to rip me off for £120.00 cos I did not answer there calls”

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Posted 2 years ago

Hi Anthony, sorry you've had a bad experience however I can't find any applications or refunds on our system under your name, please could you give us a little more detail? Could it be that you have the wrong company? We certainly don't charge people £120 for not answering calls. Kind regards.

Posted 2 years ago

“Don’t use these they take 50% off owed back 1400 and only got 800. Absolute rip off I should have waited for hmrc to contact me . Don’t use this service”

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Posted 2 years ago

Hi "Anonymous" Thanks for your review as it gives us the opportunity to dispel such feedback. Our fees are not 50% of the refund so maybe you used a different company. We work on an no win no fee basis, our fees are clearly visible in our terms and conditions when customers sign up and are agreed to before we commence any work. We take on all our business in good faith not knowing whether a refund is due or not at that stage. We have found that approximately 1 in 3 of clients who use our service have an incorrect tax code, so approximately 2 thirds of the work we carry out is completely free of charge. You could have waited for HMRC, but the chances are that HMRC didn't know that you were on the wrong tax code so you would continued to lose more money every year in overpaid tax. If you have used our service you will not only have had a refund of tax you didn't know you were due, but we will also have ensured that your tax code has been corrected so that you continue to pay less tax than you were paying previously, saving you more and more money as each year goes by but at no extra cost making the service we provide more and more valuable as time goes on. Hope that all makes sense. Kind regards

Posted 2 years ago

“Do not use .Constant emails requesting information, then emails and messages saying it was a glitch. Awful customer service and very unprofessional. No replies to emails sent and when they do it’s a computer generated response. Would not recommend.”

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Posted 2 years ago

Hi "Anonymous" thanks for your review. Sadly we did indeed have some system issues a couple of months back. I am pleased to report that this was all sorted out soon after we realised it was happening, but please accept out apologies for any inconvenience caused. I'm quite interested as to what you received as a computer generated response to your emails though as this is not something that we do - please would you be able to shed some light on this? Do you still have a copy of what you received? Kind regards

Posted 2 years ago

“Absolutely no information received explaining finer details. Have now received a £300 penalty notice from HMRC as I've failed to complete self assessment back dated to 2018/19. I work for the NHS, never been self employed, they explained Tax refund co had informed them I would be sending in self assessments....unbeknown to me! Very misleading, now I have to complete self assessment and appeal the penalty. Thanks for nothing.”

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Posted 2 years ago

Hi Helen, I think we helped you to sort this out with HMRC at the time. This was an HMRC mistake and had nothing to do with the claim that we submitted for you. As a business we only deal with PAYE claims not self assessment so would not submit a claim to HMRC saying that a customer should be completing a self assessment forms. However, we will always help our clients wherever we can as we did in this case. Kind regards

Posted 2 years ago

“I was never sent any paper work in the post therefore didn't no your flat fee was £50 +vat I've ended up owing you money !!!!!😡 £58.98 my total claim £50 fee + 20% vat disgusting 😡”

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Posted 2 years ago

Hi Andrea, Thanks for your review - sorry to hear that you've had a poor experience but it sounds like you have the wrong company: Firstly - We have no record of an application in the name of Andrea Spacey. Secondly - Our minimum fee is considerably less that £50 and we don't charge VAT on top. Thirdly - All our fees are outlined at the point that a customer signs up to use our services. Again, sorry to hear you had a bad experience with whoever it was that you applied to. Unfortunately it gives us all a bad name. Kind regards

Posted 2 years ago

“I keep sending the same information over and over again. Bored now.”

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Posted 3 years ago

Hi there, thanks for getting in touch. This could possibly be due to automated emails over the xmas period. If not, please feel free to give us a call on 0161 968 7345 and one of our team will go through your application to see what's happening so that we can prevent this from continuing. Kind regards.

Posted 3 years ago

“Bullied and harassed into making what I thought was an OPTIONAL claim. Distressing and threatening-feeling emails sent to me.”

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Posted 3 years ago

• Hello Alan, I see you were referred to us by one of the debt management companies that we work with. • Part of the requirements of debt management programmes and the service they offer to help you to right off / reduce your debts is that you explore all income generating opportunities open to you. • One of those opportunities is to check if you are due a tax refund – which is the service we offer. • As you didn’t complete your initial application with us back in August, the process is then to remind you that this needs to be completed as part of your agreement with the debt management company. • I’m really sorry that you feel you’ve been “bullied” into having to complete this process, I appreciate that there can sometimes be a lot of information to gather when first signing up to a debt management scheme. • I can see you have started the process again, thanks for doing that, we will do everything we can to make it as painless as possible for you (add contact details etc) Mel @ The Tax Refund Company

Posted 3 years ago

“Too much past information needed eg date started nmc date finished nmc. No way of indicating the information is no longer available Diffulty identifying what the error was entered to complete the claim.”

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Posted 3 years ago

Hello Barbara, Thanks for your review. For us to complete a full tax review and put in a claim for you these are the kinds of things we need. If you have any difficulties please call us on 0161 968 7345 so we can help you complete your application. The Tax Refund Company.

Posted 3 years ago

“Threatened that my iva would be annulled if I didn't go through this process. Did not consent in any way to my information being passed from PayPal to a third party. Forced to answer questions relating to the exact amount of a benefit I was paid on one single occasion almost three years ago.”

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Posted 3 years ago

So sorry to hear that you didn't want to go through the process. We work with a number of debt management companies to help their clients clear their debts by seeing if they are owed any tax that they weren't aware of. It's a great way of reducing the debt without having to actually pay anything out as it all comes straight from the tax man (HMRC). Any clients that has their details passed to us from the debt management company have all agreed to it in the original terms and conditions when the debt management company took on their case. All of the debt management companies that we work with have gone to great lengths to ensure that everything has been done correctly and is all above board. We are a very reputable company and have been doing what we do for over 25 years. We certainly don't force or threaten anyone to complete the process, if you choose not to then ultimately that is between you and your debt management company. If the debt management company decide to annul your IVA for not following the terms and conditions that you agreed to with them, then I guess they have that right, but it's up to them at the end of the day. We're just here to see if you're owed any tax and get it back for you. Hope that makes sense, kind regards.

Posted 3 years ago

“They Sent requests for additional information but Ignored my emails for clarity, and failed to communicate. Poor customer service.”

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Posted 3 years ago

Hi, so sorry you've had a poor experience, that's very unusual for us (as you will see from previous feedback) we aim to respond to every customer in a timely manner. Please could you clarify which email address you were sending your questions to so that we can look into this for you? Kind regards

Posted 3 years ago

“Bullied into making this claim. Wanted nothing to do with them and they persisted despite me telling them this”

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Posted 3 years ago

Hi there, If you were asked to complete the review by your IVA company it is with the aim of getting you a tax refund to reduce what you owe on your IVA. If you have any queries please call me on 0161 968 7345. Regards, Mel @ The Tax Refund Company.

Posted 3 years ago

“Forms constantly showing errors despite the fact that none are there”

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Posted 3 years ago

Hi there, Sorry to hear you were having some difficulty with your application. Please could you call us on 0161 968 7345 so we can take a look at this for you. Regards, Mel @The Tax Refund Company.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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