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The Tax Refund Company Reviews

4.4 Rating 896 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

4.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did a roughly 35 hours overtime every month for the past year and just wanted to check to see if it added up correctly so I decided to try the tax refund company. It was fairly straight forward and once completed I heard nothing back for 2 months. Next notification I get is from the gov website and not this company. so I log into my gov gateway and the website said I’ve overpaid approx £40 and that they will be sending payment to the tax refund company. Thinking to myself £40 isn’t to bad and every little helps these days so I was quite pleased. Now I know these company’s don’t work for free so I was expecting them to take something for their troubles. but I did think that being a small amount I wasn’t expecting them to take much. I received a cheque today for £4.77 which Is a little more than 10% of my refund. Moral of the story if your place of work is accurate with their taxes you don’t need this. You’re better off not knowing because it just leaves a sour taste in your mouth knowing that they’ve taken your money to pay themselves. It will cost as much as my refund to get to the bank to deposit it so don’t waste your time.”

Posted 1 year ago

Hi Shaun, thanks for taking the time to leave us a review. Although your review isn't exactly glowing it does give us the opportunity to address some of the points you have raised and let you know about something that happens as part of our service that it seems you are not aware of. Firstly we work on a no win no fee basis and take on all our clients in good faith not knowing for sure if a refund is definitely due at the point that they first apply, a lot of the work we carry out is completely free of charge. Our fee structure is clearly outlined in all of our marketing material (which I can see from our system that you have responded to) is also clearly laid out on our website (there's even a short video explaining how they work) and is included in our terms and conditions which every customer agrees to when they sign up for our service. As your refund was only small you have fallen into the category where we charge our minimum fee of just £38 for a full review of your tax situation. This is excellent value when you consider that had you gone to an accountant for the same service it would likely have cost you a few hundred pounds and you would have been charged this regardless of whether you had received a refund or not. The part that lots of customers miss or forget about is that our service not only involves the initial refund but also, in most cases, their tax code will now have been changed. As a result they will be paying less tax from the point of receiving their refund onwards, meaning the service they have received from us becomes better and better value as time goes on, all included in the price of our initial fee which in your case was just £38. You state the moral of the story is that if your workplace is accurate with your taxes then you don't need this service. This is a common misconception and one of the reasons we get so many people so many refunds. It is not the responsibility of anyone's employer to know what their employee's personal tax situation is, in most cases they simply operate the tax code passed on from the previous employer or a code given to them by HMRC. It's the responsibility of the employee and there lies the problem as most people have no idea how a tax code works and whether they're on the right one so need an expert to help them. Perhaps the moral of the story should be to never assume your employer has put you on the correct tax code and always use an expert, but make sure you pay full attention to how their fees work and exactly what service you're getting for your money. Kind regards

Posted 1 year ago

“Very expensive way of getting tax back. I'll definitely go directly through HMRC next time. Its cost me £150 to use the tax refund company. You live and learn...”

Posted 3 years ago

Hi Victoria, sorry you feel that way, I'm glad we were able to get you a refund though - for our fee to have been £150 it would have been for a pretty significant amount. Also please don't forget that part of the service that we offer is not just to simply get you a refund but also to change your tax code so that you will be paying less tax now each year. For every year that you pay less tax our service becomes better and better value as you are not being charged any extra for this. All our fees are laid out and agreed to at the point that a client applies. We work on a no win no fee basis and take on every application in good faith, completing the work and not knowing for definite if HMRC are going to agree to a refund until the cheque finally arrives. In many cases HMRC reply saying there is no refund due but we often challenge this and prove that there is. Of course you can go directly to HMRC if you know what you're doing, in the same way that you could fix your car if know what you're doing and not go to a mechanic, but obviously if you don't know what you're doing this can leave to expensive consequences, a broken car in the case of the mechanic or a large tax bill in the case of HMRC. We have had numerous customers apply to us saying that they've either gone directly to HMRC and been told they're not due anything and are paying the correct amount of tax, or they've ended up with a tax bill. They then come to us and we have got them a refunds and proved that they don't actually owe tax. Yes, you can try and do anything yourself if you know what you're doing, but sometimes it's best to leave it to the professionals. Enjoy your refund. Kind regards

Posted 3 years ago

“Wondered why I wasn't entitled to anything”

Posted 3 years ago

Hi, don't worry, if you weren't entitled to a refund it just means that you have paid the correct amount of tax. At least you now have that peace of mind and it didn't cost you a penny to find out. Kind regards

Posted 3 years ago

“Wondered why I wasn't entitled”

Posted 3 years ago

Hi, don't worry, if you weren't entitled to a refund it just means that you have paid the correct amount of tax. At least you now have that peace of mind and it didn't cost you a penny to find out. Kind regards

Posted 3 years ago

“I have taken the time to complete the online form but it will not accept my signature at the end. I had to click send me the documents in the post to sign.”

Posted 3 years ago

Thanks so much for choosing to use us to look at your tax situation for you. The signature issue is very strange, thanks for letting us know. We are still getting hundreds of signatures through every week so it may just be one of those software compatibility issues...or we had had so many at the point you were doing it that it needed a lie down! Seriously though, thanks for letting us know, it really is appreciated, I'll pass the info on to our web developers to look into. Kind regards

Posted 3 years ago

“I have had numerous emails from the TAXrefund Co saying that I had not finished filling in the form. I do not understand why this keeps happening and I would be most grateful if someone could look into this for me and let me know if I am actually due a tax refund. Regards...........Kathyrn Bolton”

Posted 3 years ago

Hello Kathryn, Please you email me with your client reference number or post code so I can see what information we are short of? Thanks, mel@thetaxrefundcompany.co.uk

Posted 3 years ago

“I have just filled in the tax form so will wait to hear from them.”

Posted 3 years ago

Hi, thanks for taking the time to give us a review, just wondering why you only gave us 2 stars - could you give us some feedback please? Many thanks

Posted 3 years ago

“Not heard anything back for over 10 weeks no update what so ever only 2 star's”

Posted 3 years ago

Hi Craig, thanks for getting in touch. Do you have your reference number so that we can look into this for you?

Posted 3 years ago

“I'm not quite sure why you have only retrieved £180 when the tax people had told me I should be due 300 ? Have you really just charged me £120 for your services ???”

Posted 4 years ago

Hi Mark When making an application with us, our fees are laid out on our website for you to read and before we can even begin working on your behalf, you have to agree with the fee and authorise us to work on your behalf. That being said, you should have been aware of the percentage we charge and that you did agree to pay it. We have, on the other hand, secured you a successful refund which you may not have got by yourself. As well as adjusting your tax code for you so that you will now be paying the correct amount of tax, which will save you money in the long run. Thanks for your review, wishing you all the best in 2020. Kind regards, Mel

Posted 4 years ago

“Filled in all the paperwork a few months later they asked me to phone HMRC had to give HMRC all the info I filled out on the paperwork. So they want money for me phoning and sorting it myself.”

Posted 4 years ago

Hi Daniel When you spoke to us on the phone, we advised you that HMRC had no record of your date of marriage. They would not accept this information from us considering it would need to be delivered to them by you personally. At which point, you were advised to call HMRC and provide them with the details of your marriage so that we could continue with your claim. By the time you were advised to call HMRC, we had already reviewed your details and done the work on your claim and were waiting to see if HMRC needed anything further from us. I'm sorry that you feel our fee was not deserved, but as I've explained to you here, we still did the work on your behalf and the call you made to HMRC was only to provide your marriage details. Thank you for your review, wishing you all the best in 2020. Kind regards, Mel

Posted 4 years ago

“Overall, I am displeased with the service the company has provided me with. Not only is the percentage, which you take, undeniably extortionate, my experience was inadequate. My original cheque got 'lost' in the post and I had to wait several months for a new one to be reissued. Which then delayed the process even further. HMRC did the correct thing on their end when I spoke to them. No one could provide me with an adequate reason as to why the cheque had been lost. Please can I ask, as per the privacy policy on your website, that all of my details are deleted from your system as I unfortunately will not be using the Taxrefundcompany again.”

Posted 4 years ago

Hi I'm sorry to hear about your disappointment. There was indeed a delay in the time it took for you to receive your cheque, but in your review you seem to be suggesting that the delay was due to the service that we offer (my apologies if that's not what you're suggesting) - just to be clear, the events were as follows: You applied to us originally in mid July. We contacted you on a number of occasions throughout the weeks after in order to get you to complete your information and sign the form we require to be able to act on your behalf. We received this from you on the 6th September and began work reviewing your application, submitting your claim just 7 days later on the 13th (it's worth noting at this point that HMRC can take between 6-30 weeks to process a claim - this information was included in the email we sent you at the time). On the 31st October we were made aware that a cheque was due but hadn't yet arrived, so on the same day we arranged for HMRC to issue a second cheque, and advised you that it can take them up to 7 weeks for this to happen (they have to check that the previous cheque has not been cashed and ensure that it has been cancelled before they will re-issue a new one). Once we received the cheque from HMRC it was processed and issued to you the following day (the banking process usually takes 14 days). As you hopefully can see from what I have outlined above, we have delivered a prompt and professional service at every stage of your application - any delays that you have experienced were unfortunately due to circumstances outside of our control. With regards to removing your details, we can ensure that you are removed from any further marketing communications but as you have received a refund we have to keep a basic level of detail for accounting purposes (we have to be able to show where the money went). I hope you enjoy your refund regardless of the delays, and don't forget that due to our service you will now be paying less tax and saving money each year from now on. Kind regards, Mel

Posted 4 years ago

“My tax refund was calculated from 2015 - 2018 and the total overpaid tax was £398.49. To my surprise, the tax company only send me a check of £164, therefore, I think the service was just not good enough.”

Posted 4 years ago

Hi Oluseun, Thanks for raising this. The cheque we received for your refund from HMRC was for £265.62, not £398.42 so you have been charged the correct fee When HMRC write to you with calculations covering refunds across a number of tax years, they tell you how much is due back for each of the tax years separately, but when they do this they include the previous year’s amount in the following year in a cumulative manner, which we appreciate can be a bit confusing: For example, let’s say you are owed £50 for 4 separate years – 2015, 2016, 2017 and 2018 – so £200 in total. • When HMRC write to you they will give you a calculation for 2015 which will say you are owed £50. • For 2016, although you are only owed £50 for that year, they will give you a calculation which includes the previous year as well and say that you are owed £100 • For 2017, again although you are only owed £50 for that year, they will give you a calculation which includes the previous 2 years as well and say that you are owed £150 • For 2018, yet again although you are only owed £50 for that year, they will give you a calculation which includes the previous 3 years as well and say that you are owed £200 • However – this is where the confusion lies, customers then think that they are owed a refund of £50 for the first year, plus £100 for the second year, plus £150 for the third year, plus £200 for the fourth year, so in this example a total of £500 when in actual fact, as explained in the point above, the total figure is actually the £200 illustrated on the final year’s tax calculation. I hope that makes sense, if you require any further information please don’t hesitate to give us a call on 0161 968 7345 or alternatively you could also contact HMRC directly and they will confirm their process too. Kind regards, Mel, The Tax Refund Company

Posted 4 years ago

“Once the Refund was identified by HMRC and Cheque issued, 3 weeks until I received the cheque for my refund from Taxrefundco. Poor excuse as to the reason why the funds were held for such a period and unable to answer my question when challenged. Will advise colleagues via social media of the relatively easy way people can get refund and not pay for the privilege (would have had no issue would the company have released my part of the refund immediately).”

Posted 4 years ago

Hi Lee, sorry to hear you weren't totally happy with the time it took for us to process your refund. We do state that it can take up to 28 days in the FAQ section on our website, but aim to have everything processed within 14 - which yours was. There are 2 main reasons that we allow this time - when we receive cheques from HMRC we bank them immediately and do nothing for the first 7 days. This is deliberate as HMRC can make mistakes and process refunds that aren't due / they think are wrong and will ask for the refund to be returned. As you can imagine - as a customer, if you received a refund and were then asked for it back, you wouldn't be very happy. We allow the second 7 days for us to then check that we think HMRC have got it right - we are making a claim due to them not having your tax code correct after all and we often come across cases where they still have not corrected it in full. We then challenge these cases and continue to work with HMRC until we have received every penny the customer is due. Obviously dealing with the hundreds of refunds that we do week in week out, it can take some time to get through them all - (hence we quote 28 days on our website). I believe this was all explained to you on the telephone when you raised the issue last week. Again, sorry to hear that you were unhappy with the time it took, but I hope you were happy with the refund you received. Kind regards Mel

Posted 4 years ago

“I didn’t get a refund”

Posted 4 years ago

Hi Stephanie Sorry to hear that you didn't receive a refund this time, but that's not necessarily a bad thing. This usually means that you're paying the correct amount of tax and everything is in order. Kind regards, Mel

Posted 4 years ago

“I have been in touch with the tax office today as although I have received letters from the tax office advising me of my refund I have not received a cheque. The tax office have advised me that this was sent to a 3rd party TRC. I have not received any refund from TRC ???”

Posted 4 years ago

Good morning Clare, Sorry to hear your cheque hasn't arrived yet... Looking at our systems, I can see that we posted you the cheque on 12th September, so I'm not sure what's happened there. I can also see, however, that the cheque has not been cashed yet. A replacement cheque will be in the post to you tomorrow - so you can expect to receive it in a few days! :) Apologies for any delay - if there's anything else we can do for you in the meantime, do please let us know. Kind regards, Mel The Tax Refund Company

Posted 4 years ago

“Although the outcome was successful, I was disappointed by the fees involved in a straight forward claim. I have shared and discussed this already.”

Posted 4 years ago

“The reason for the, 2 stars is because of the, 38% that you take from the refund. I understand that there is admin fees etc,but at 38% that is outrageous. My tax, refund, was almost £800 when I received it, it was just under the £500 mark. You should state that you take 38% in the, forms and, that you are 3rd party company. I didn't know, this until I phones up 3 weeks after I received a letter from DWP saying I'd receive my check with 14 days of that letter. Which never happend. It was almost a month before I got mine. The lady who I spoke to in your team, on the, phone was very polite and very helpful and, she speeded up the, process to get my cheque to me. I would, 100% use your company again, but on one, condition.. You drop the percentage down to 20% and state at the top of every form that you are, a 3rd party company and that you take a percentage.”

Posted 4 years ago

“The process took a long time. In my opinion, charging 38p for every £1 recovered is very expensive and doesn't match the service on offer, particularly considering that it would be far cheaper, and possibly be quicker, to approach HMRC direct.”

Posted 4 years ago

“Letter from HMRC stated that I was owed £361.59. Cheque received was for £224.19.”

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 896 reviews