The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice to know someone cares about the fact you could be paying to much tax, it’s worth filling it in just to see if you get any money back & if you do it’s a bonus.”

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Posted 2 years ago

We couldn't have put it better ourselves! Thanks for choosing to give us a try and thanks for the review, we really do appreciate it. Kind regards

Posted 2 years ago

“The system's functioning is lacking, and the customer support representatives don't seem to be paying attention to concerns. For the past two weeks, I have been waiting for my withdrawal request, and after sending multiple emails, I have not received a response. As a result, I was forced to ask for assistance in managing and effectively addressing the issue L O U D O U I N / C O M.”

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Posted 4 months ago

“There are gaps in the system's functionality, and their customer service staff doesn't seem to be listening to complaints. I've been waiting for my withdrawal request for the past two weeks, and even though I've sent several emails, I haven't heard back from anyone yet. Because of this, I had to ask K E Z O O K for help in handling and resolving the issue in an efficient manner.”

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Posted 6 months ago

“they were fine. only problem was trying to log into my intuit account -- very screwed up, but can only blame that on TurboTax.”

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Posted 8 months ago

“Total disaster! I now owe money to HMRC!”

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Posted 8 months ago

“Thank you so much for getting my tax back they are brilliant”

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Posted 1 year ago

Glad we could help. Thanks for taking the time to leave us a review. Kind regards

Posted 1 year ago

“I recieved £46, and they took £38 of it, I recieved £8. May be their policy, but really unfair,”

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Posted 1 year ago

Hi Kevin Sorry to hear you're unhappy with our fee structure regarding your refund, but that's not everything you will be receiving from HMRC. In cases where a refund ends up being less than £100 we charge our minimum fee to cover our costs which, as you've quite rightly stated, is £38. We work on a no win no fee basis and feel this is a very fair price given the level of expertise and work involved in completing a full review of any client's tax situation and ensuring any errors are then corrected with HMRC. The same service via an accountant would have cost you far more, regardless of whether you had received a refund or not. (Incidentally, our fee structure is clearly laid out in all of our marketing material so that all of our customers are aware of it before they apply) However, although we only take our fee from the initial refund, that's not the only part of the service. As well as the initial refund you have now received you should also now see that your tax code has been changed. This means that you will be paying less tax every month than you were previously, saving you more and more money as time goes on. Not bad for a one off fee of £38. Hope that makes sense, thanks for using our service.

Posted 1 year ago

“I purchase TurboTax software from this company. The key I got does not work. I have tried to get in touch with them for 4 days with no luck. No one answers the phone they have listed and They have not responded to my e-mails.”

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Posted 2 years ago

Hi, we're really sorry but we have no idea what you're talking about. We do not provide a service called Turbo Tax and we do not sell or promote anyone else's services called turbo tax, so it t looks like you have the wrong company entirely. Please could you remove this review? Many thanks. Kind regards

Posted 2 years ago

“I did a roughly 35 hours overtime every month for the past year and just wanted to check to see if it added up correctly so I decided to try the tax refund company. It was fairly straight forward and once completed I heard nothing back for 2 months. Next notification I get is from the gov website and not this company. so I log into my gov gateway and the website said I’ve overpaid approx £40 and that they will be sending payment to the tax refund company. Thinking to myself £40 isn’t to bad and every little helps these days so I was quite pleased. Now I know these company’s don’t work for free so I was expecting them to take something for their troubles. but I did think that being a small amount I wasn’t expecting them to take much. I received a cheque today for £4.77 which Is a little more than 10% of my refund. Moral of the story if your place of work is accurate with their taxes you don’t need this. You’re better off not knowing because it just leaves a sour taste in your mouth knowing that they’ve taken your money to pay themselves. It will cost as much as my refund to get to the bank to deposit it so don’t waste your time.”

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Posted 2 years ago

Hi Shaun, thanks for taking the time to leave us a review. Although your review isn't exactly glowing it does give us the opportunity to address some of the points you have raised and let you know about something that happens as part of our service that it seems you are not aware of. Firstly we work on a no win no fee basis and take on all our clients in good faith not knowing for sure if a refund is definitely due at the point that they first apply, a lot of the work we carry out is completely free of charge. Our fee structure is clearly outlined in all of our marketing material (which I can see from our system that you have responded to) is also clearly laid out on our website (there's even a short video explaining how they work) and is included in our terms and conditions which every customer agrees to when they sign up for our service. As your refund was only small you have fallen into the category where we charge our minimum fee of just £38 for a full review of your tax situation. This is excellent value when you consider that had you gone to an accountant for the same service it would likely have cost you a few hundred pounds and you would have been charged this regardless of whether you had received a refund or not. The part that lots of customers miss or forget about is that our service not only involves the initial refund but also, in most cases, their tax code will now have been changed. As a result they will be paying less tax from the point of receiving their refund onwards, meaning the service they have received from us becomes better and better value as time goes on, all included in the price of our initial fee which in your case was just £38. You state the moral of the story is that if your workplace is accurate with your taxes then you don't need this service. This is a common misconception and one of the reasons we get so many people so many refunds. It is not the responsibility of anyone's employer to know what their employee's personal tax situation is, in most cases they simply operate the tax code passed on from the previous employer or a code given to them by HMRC. It's the responsibility of the employee and there lies the problem as most people have no idea how a tax code works and whether they're on the right one so need an expert to help them. Perhaps the moral of the story should be to never assume your employer has put you on the correct tax code and always use an expert, but make sure you pay full attention to how their fees work and exactly what service you're getting for your money. Kind regards

Posted 2 years ago

“They do all the work for you”

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Posted 2 years ago

Thanks for using our service and taking the time to leave us a review. We really appreciate it. Kind regards

Posted 2 years ago

“This is a brilliant service to try and help people out with very complicated systems like Tax etc. Some of the questions were difficult to complete due to not having some of the information still available to me due to being retired. However, I am still very grateful in your persistence in getting me to apply for a possible tax refund. It has been very much appreciated. THANK YOU”

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Posted 2 years ago

Thanks for using our service Anthony and thank you so much for the glowing review, we really do appreciate both. Kind regards

Posted 2 years ago

“Two years ago I got a tax rebate all thanks to your company. 😊”

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Posted 2 years ago

That's great to hear, we're glad we could be of service to you. Kind regards

Posted 2 years ago

“Easy to complete and mistakes quickly highlighted.”

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Posted 2 years ago

Thanks for the feedback and thanks for using our service, it's much appreciated. Kind regards

Posted 2 years ago

“By making everything easy for me.”

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Posted 2 years ago

That's exactly what we try to do. Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards

Posted 2 years ago

“easy to use service just hoping it help me get any money owed back to me”

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Posted 2 years ago

Thanks for using our service, if you're due a review our team won't rest until we've recovered every penny you're owed. Kind regards

Posted 2 years ago

“Great and trusted group I can rely on. More than professional and took my pain to be their pain. Lifted the load on my head and put sleep in my eyes. When all hope was lost, they came to my rescue. I asked God’s blessings onto every single member of this wonderful team. The tone of their voices is refreshing and gives hope. Open up and tell them your financial challenges/problems and they will rescue you if it’s within by law. Bless.”

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Posted 2 years ago

Wow, thank you so much for such a heart felt review. Thanks for using our service, so glad we could help. Kind regards

Posted 2 years ago

“Hopefully a rebate.”

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Posted 2 years ago

Thanks for using our service, if you're due a refund our team will always find it for you. Kind regards

Posted 2 years ago

“1st class service”

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Posted 2 years ago

Thank you so much for the feedback and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“Easy to use system”

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Posted 2 years ago

Thank you so much for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards

Posted 2 years ago

“Knowing that if mistakes have happened this company will help to rectify it.”

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Posted 2 years ago

Thanks for using our service. That's exactly what we do and it's also worth mentioning that if we find that everything is in order, you get peace of mind knowing that you're not overpaying your tax...and it didn't cost you a penny. Kind regards

Posted 2 years ago

“Very good & helpfull”

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Posted 2 years ago

Thanks for choosing to use our service Tina, we really do appreciate it. Kind regards

Posted 2 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews