Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,237 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the tiles but not with customer service. Delivery guy had no manners and why do we pay a delivery fee if they’re going to leave the items this far from the house? Wouldn’t even put it near the gate even though he had a trolley do the work for him. Was clearly annoyed when I wouldn’t keep the pallet too and that I’d asked him to take it with him. Great tiles but would be reluctant to recommend based on delivery staff.”

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Posted 10 months ago

“Tile were delivered on time and in good order. Thankyou!”

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Posted 10 months ago

“Fast efficient service”

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Posted 10 months ago

“Excellent customer service. Tile initially delivered got damaged during transport and when I complained it was immediately addressed and I was sent a replacement day after. Also refunded the money I paid for next day delivery. Tile quality was good. Thanks for the prompt service.”

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Posted 10 months ago

“I have given 5 stars because of the fast and efficient service that you provided, and the ease of ordering and payment online. However, the delivery company that you use let you down. Even though my wife and I were home to take the delivery, we were unaware that they had been delivered until my wife received a email. The driver didn't bother knocking our door, in fact he didn't approach the door or even come onto our driveway. He was caught on a Ring doorbell leaning over our fence from the road, and deposited the heavy box of tiles on a old bird bath that had plants growing in it, squashing the plants. My wife complained to the delivery company by email and she never received a response from them.”

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Posted 10 months ago

“Fast delivery - very well packed!”

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Posted 10 months ago

“very efficent system to order sample tiles”

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Posted 11 months ago

“Excellent experience - fast and efficient!”

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Posted 11 months ago

“Good communication. Prompt delivery and grout just as we ordered.”

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Posted 11 months ago

“Tiles as described and just what I needed. Quick delivery and well packaged”

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Posted 11 months ago

“Fast delivery, a great sample tile”

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Posted 11 months ago

“The Tile Experience were fine, good communications etc. The lack of the final star is down to their carrier APC being a day late delivering”

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Posted 11 months ago

“Excellent service and prompt delivery. Makes a nice change to call a company that answers the phone quickly.”

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Posted 11 months ago

“Very pleasant to deal with and if u need to delay or check delivery, then there is a person one can deal with. Thank you”

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Posted 11 months ago

“I ordered a Sample which was dispatched same day and delivered quickly by Royal Mail. Nice Quality Tile, but sadly not the thickness I need. Maybe this could be added to the dimensions on the website?”

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Posted 11 months ago

“A very small order but very fast and efficient service. Competitively priced.”

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Posted 11 months ago

“I needed to order three sample tiles for a job we have coming up soon. There was an offer for 'free' sample tiles. I was not able to work out how to take you up on the offer?? The samples are fine and we will order soon. Just a comment”

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Posted 11 months ago

“Communication was good, packaging good but price of transit wasn’t good value for money”

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Posted 11 months ago

“Excellent and prompt service.”

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Posted 11 months ago

“I've been struggling to find 10x10 tiles for a while to replace existing broken tiles, and finally found them on Tile Experience! The ordering process was nice ans simple- I appreciated being able to order by number of tiles rather than area needed as I only needed a small quantity. They were dispatched and delivered within 48hrs with very good communication from Tile Experience and the courier. The tiles were wrapped very securely with many layers of bubble wrap and in a compact box with fragile tape over it. I had no broken tiles and a very positive experience using this company”

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Posted 11 months ago

Tile Experience is rated 4.8 based on 2,237 reviews