Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.63

4.6 Rating 944 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 944 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, a very personal experience and great product.”

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Posted 1 year ago

Thank you for taking the time to leave us a review Roger, we're super happy you're glad with all the orders you've placed with us recently!

Posted 1 year ago

“Ordering from this company the experience for me has been mentally traumatising , as a customer I have felt devalued and unheard. They have been focussed on proving a point rather than listen to me. I feel their priority is to make money and then customers needs last , Even when I told them of the stress and I’ve been nearly crying over the phone. Extremely stressful ordering with them. I have never gone through an experience as bad as this before. I don’t think they realise that they backed me into a corner and I’ve felt pressured by them . Worst experience ever”

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Posted 1 year ago

“Moonstone We have had several deliveries from this company always on time drivers are pleasant and helpful The stone us exactly as described ❤️”

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Posted 1 year ago

Thank you for taking the time to leave us a review, I'm so glad you're happy with the Moonstone gravel you've purchased. I'll pass on the good feedback to the delivery depot that looks after your postcode area regarding the delivery drivers. We look forward to receiving any other future orders from yourself! Jacqui

Posted 1 year ago

“Stones are fine and good value. Delivery was terrible with me having to pay a re-delivery charge for an issue which even the delivery driver said was not my fault.”

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Posted 1 year ago

Hi Mike, Thank you for taking the time to leave a review for us, I know you had problems with the delivery side of things. As mentioned on our calls I have sent the haulier (who'll forward it through to the delivery depot that services your postcode area) your feedback and mentioned about the SMS time estimates. Apologies again you weren't 100% happy with everything.

Posted 1 year ago

“The whole ordering process and scheduling of delivery, was very quick and easy. The missing star, was due to the rude and less than helpful delivery driver.”

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Posted 1 year ago

Thank you for the feedback & review Gemma, sorry you weren't 100% happy with everything. I will email the haulier now to pass on the feedback about the driver so the depot can be made aware.

Posted 1 year ago

“Prompt delivery, very pleased with the stones. Will be perfect for my garden”

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Posted 1 year ago

Thank you for the review Jenny! We'd love to see some photos of how you've used the rockery once it's all laid (our email address if you do want to send any is sales@stoneandgarden.co) 🙂

Posted 1 year ago

“Delivery on time, product quality absolutely brilliant will definitely recommend.”

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Posted 1 year ago

We appreciate you taking the time to leave us a 5-star review!

Posted 1 year ago

“I ordered 10 bulk bags of 100-200mm cobbles. The first order of 7 bags were all clean and washed as described. The second order I placed of 3 bags were filthy dirty. I literally had to scrub them all to get them clean. They were caked in mud and the bottom of the bull bag was 3 inches deep in mud.”

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Posted 1 year ago

Thank you for the 4-star review Nick, apologies you weren't 100% happy with your order. All products are naturally quarried and we don't have any washing facilities on site so some bags can arrive with quarry product on them, I've passed on the feedback through to the Quality Control Department for you though.

Posted 1 year ago

“Excellent customer service, couldn’t have been more helpful, competitive prices and fast delivery. Highly recommended.”

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Posted 1 year ago

What a lovely review Charles, we really do appreciate it! Thanks for the 5 stars! 🙂

Posted 1 year ago

“Great service - simple to order, great product delivered quickly.”

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Posted 1 year ago

Thank you Richard for taking the time to leave us a 5-star review 🙂

Posted 1 year ago

“The gravel I ordered is exactly as expected. I had an issue with the delivery where both bags had been split in transit which is not directly Stone and Gardens issue, however the customer service department were fantastic in resolving my issue. Would definitely recommend, especially being £10 a bulk bag cheaper than the company I used previously.”

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Posted 1 year ago

Hi Natalie, Thank you for taking the time to leave us a 5-star review given that you had issues with the haulage side of things! We appreciate the feedback and look forward to receiving any future orders from yourself! Thanks again, Jacqui

Posted 1 year ago

“AVOID Ordered a sample bag and being satisfied with the quality we pursue to order a bulk bag. Delivery time slot given, no delivery within specified time. After two calls to the company the bulk bag arrives in what I can only describe as a poor condition. This was no ‘element’ of dust as per the company website - these stones were coated! I rang them to complain and say that they weren’t at all like the sample we ordered and advised I was refusing the delivery. The lady I spoke to advised I could ‘hose them down’. I’d need a jet wash and even then I don’t think they’d be usable. The lady I spoke to threatened that I would be charged a delivery fee despite the goods not being up to standard. Complaint escalated and we were asked to send pictures over and someone would call me Monday AM - no call back. I had to chase it again myself. I spoke to a manager who advised me that it’s been investigated and there’s nothing wrong with the quality of the bag - despite her admitting that for her the bigger issue was that there was glass in the bag! She said she was still deducting a £60 charge for delivery! I am lost for words. I ask to speak to someone higher and I’m told there isn’t anyone which I find extremely difficult to believe. I don’t want anything from this company other than my own money returning as I have literally been penalised for this company delivering shabby goods! Appalling service from start to finish. Shame I can’t share the pictures I have from the delivery!!”

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Posted 1 year ago

Thank you for taking the time to leave a review Kim. We like to receive feedback whether it’s positive or negative, we’re so sorry you weren’t happy with your latest delivery. As per delivery notifications, all delivery timeslots are stated as estimates only. The depots do try to adhere to the dates and estimated timeslots, but any delays caused by traffic and in your case a breakdown is out of our control. We don’t unfortunately have any washing facilities on site and our products are naturally quarried materials which we sell as unwashed, this can result in dust being on the product. However, this is quickly dispersed once laid either by course of nature when it rains or alternatively rinsing your laid material. Again apologies for the inconvenience caused and thank you for your valued feedback. Kindest regards, The Stone and Garden Company

Posted 1 year ago

“Very good delivery and goods”

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Posted 1 year ago

Thank you for taking the time to leave us a 5-star review, we do appreciate it.

Posted 1 year ago

“The ordering process was simple, friendly delivery on time and the product is good quality”

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Posted 1 year ago

What great feedback David, I'm really glad you're happy with everything from ordering online to receiving your delivery. We'd love to see some photos of your completed project once it's done if you'd be happy to share them with us? Our email address if you are is sales@stonenandgarden.co Have a great weekend, Jacqui

Posted 1 year ago

“Great price and just what I needed. Will be ordering more. Thanks”

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Posted 1 year ago

Morning Paul, Thanks for taking the time to leave us a review & the 5 stars! Looking forward to receiving your further orders once you're ready. Have a great weekend, Jacqui

Posted 1 year ago

“The order process was really easy and delivery was on time and the delivery driver was excellent, my 20 mm granite chippings were not graded properly and had a great deal of smaller grade in the mix, I appreciate it’s a natural product but if graded correctly it would be more consistent in terms of size of chippings, the last consignment (which I was topping up ) was perfect in the first instance”

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Posted 1 year ago

Thank you for taking the time to leave a review Rob, we like to receive feedback whether it's positive or negative. We're sorry you weren't 100% happy with your latest delivery. Apologies you received some smaller chippings that got through the 20mm grader wires, as everything is naturally quarried and then the bulk bags are robotically filled & weighed we can't guarantee every piece will be the same size. We do appreciate the feedback however. Jacqui

Posted 1 year ago

“Great product and fantastic service & delivery”

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Posted 1 year ago

Thank you for the 5 stars Mark! Hope we can help with any future orders you may have!

Posted 1 year ago

“Everything went smoothly and we were informed of our delivery’s progress, which was just as well as it came a day earlier than anticipated! The delivery driver was very helpful and the stone met our expectation. Thank you.”

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Posted 1 year ago

Thank you for the 5-star review Judith, we're really glad you was happy with everything and the delivery depot in your area was super efficient and got your order to you earlier than planned! Have a great week! Jacqui

Posted 1 year ago

“Really good, arrived on time and put so car could still be parked on drive”

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Posted 1 year ago

Thank you for taking the time to leave us a company & product review, we appreciate the feedback! Glad to see the gravel laid also. Have a great week!

Posted 1 year ago

“Responsive”

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Posted 1 year ago

Thank you for taking the time to leave us a review Harry, it's much appreciated!

Posted 1 year ago

Stone & Garden Direct is rated 4.6 based on 944 reviews