Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.61

4.6 Rating 1,001 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Item as described. My message on order was picked up straight away and acknowledged. Fantastic communication right up to delivery. Delivery driver very friendly. So good we ended getting another order 2 weeks later. Highly recommend.”

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Posted 2 years ago

Hi Tracey! Thank you for taking the time to leave us a lovely review! Super happy you liked your order and everything went smoothly with delivery! 🙂

Posted 1 year ago

“Very pleased with the dealing of my order. And the driver was very helpful in a challenging delivery. Thank you to all involved.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review David! 🙂

Posted 1 year ago

“The only thing stopping this being a five-star review was that my two packs got separated during the delivery process and the bag of bigger stones arrived two days after the smaller ones which meant that I couldn't really start building my pond until a couple of days after I expected to. The delay was dealt with well once I advised the company but IO could have done without it in the first place.”

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Posted 2 years ago

Thank you for taking the time to leave us a 4-star review Richard, sorry the delivery depot let you know on not delivering your bulk bags together!

Posted 1 year ago

“Stones were delivered on the day requested.put exactly where I wanted them.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review Richard!

Posted 1 year ago

“Very competitive price,great communication with courier, would totally recommend A****”

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Posted 2 years ago

Wow A**** is amazing feedback! 😁 I'm glad you're happy with everything Shane! We look forward to receiving any future orders you have!

Posted 2 years ago

“Arrived in good time considering bank holidays. Very pleased with the quantity and quality for the price. Would definitely recommend and use again.”

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Posted 2 years ago

We love that you'd recommend us and return to us for any future orders you need. Thank you for taking the time to leave us a review!

Posted 2 years ago

“Very good service, responds to emails very promptly with clear advice / updates. Product as described, delivery service excellent”

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Posted 2 years ago

Hi Jackie, Thank you for taking the time to leave us a lovely review about your recent sample & bulk bag delivery. Glad I could be of help via our email exchange! Looking forward to receiving any future orders from you Jacqui

Posted 2 years ago

“Excellent service and delivered on time 😊”

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Posted 2 years ago

Thank you Lucy for the 5 start company & product reviews!

Posted 2 years ago

“Great communication. The quality is good. Only issue I had was Palletway had a local agent H&M doing the final delivery and communication from them was not as good as the driver missed his delivery window by an hour. This could have been had I received a call out. Also no phone call from driver as Stone & Garden had stated. Hopefully Stone & Garden can reiterate to Palletway that delivery windows are important.”

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Posted 2 years ago

Hi Dave, Thank you for taking the time to leave us a review and not letting the Palletways issue affect your overall score. We appreciate all types of feedback so I will definitely pass on your comments to Hastings Freight (who we outsource to who then uses the Palletways network) so they can feedback to the delivery depot. I know that the ETA you're given is based off the drivers location so if earlier stops have taken longer, the driver has run into traffic etc this can shift the ETA but like you said a call to give you a heads up would have been ideal. Hope this doesn't stop you from ordering from us in the future! Jacqui

Posted 2 years ago

“Have used Stone and Garden twice now. Always good prices and communication about delivery, etc is spot on.”

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Posted 2 years ago

Thank you for the feedback Luke, it's much appreciated!

Posted 2 years ago

“Good honest company, fair prices & great products, second time I've bought from the in less than 12 months..”

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Posted 2 years ago

What lovely feedback, thank you for taking the time to leave us a 5-star review

Posted 2 years ago

“I have used The Stone and Garden Company several times for stone clippings and subbase material. The online process is quick and easy, the products are good, the price is fair. Unfortunately on this most recent order, the experience was let down by a grumpy delivery driver who decided to moan about, the delivery process, the pallet barrow, why didn't I order from somewhere that used HIAB cranes to unload, his route, his company sending to help a colleague who had broken down. Hence only giving four stars when in the past it's been five. A good service and product let down by the 'face" on delivery”

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Posted 2 years ago

Hi David, Thank you so much for taking the time to leave a review, it's lovely to hear from repeat customers. We outsource the deliveries to the Palletways Network so unfortunately we have no control over the depots/drivers so I will certainly be passing on your feedback to the delivery depot so they speak to the delivery driver on how his mood effected the experience of your order. A lot of aggregate supplier use a tail-lift / pump truck delivery method rather than hi-ab/crane which the driver would be well aware of, sorry you caught him on what was a bad day for him! Hope this doesn't stop you from ordering from us in the future!

Posted 2 years ago

“Ordering online was easy, communication of delivery was good. When they delivered the guy was friendly and helpful. Delivery time was as expected. No issue with the product looks lovely down. Very please customer. Thank you!”

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Posted 2 years ago

We're glad you're a happy customer too Alex! 😃 It's great to hear you were pleased with everything from start to finish!

Posted 2 years ago

“Very fast delivery very nice and helpful delivery driver”

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Posted 2 years ago

Thank you for the 5-stars Ritchie!

Posted 2 years ago

“The assistant who helped with my order was very helpful and polite and the order was delivered on time.”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a 5-star review, I think it was myself that helped you with the order so I'm glad you had a positive experience overall! 😃

Posted 2 years ago

“Great customer service, my slate was dispatched quickly and arrived exactly when advised.”

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Posted 2 years ago

Thanks Mark for the feedback, glad you're happy with your order!

Posted 2 years ago

“Stones arrived in good condition. The delivery driver was really helpful and tried his best to move the stones where I needed them. I will definitely order again in the future”

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Posted 2 years ago

Thank you for taking the time to leave us a review Jessica, we appreciate the 5-stars and that you were happy with everything! We look forward to receiving future orders from yourself! 😃

Posted 2 years ago

“Excellent customer service, a very personal experience and great product.”

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Posted 2 years ago

Thank you for taking the time to leave us a review Roger, we're super happy you're glad with all the orders you've placed with us recently!

Posted 2 years ago

“Ordering from this company the experience for me has been mentally traumatising , as a customer I have felt devalued and unheard. They have been focussed on proving a point rather than listen to me. I feel their priority is to make money and then customers needs last , Even when I told them of the stress and I’ve been nearly crying over the phone. Extremely stressful ordering with them. I have never gone through an experience as bad as this before. I don’t think they realise that they backed me into a corner and I’ve felt pressured by them . Worst experience ever”

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Posted 2 years ago

“Moonstone We have had several deliveries from this company always on time drivers are pleasant and helpful The stone us exactly as described ❤️”

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Posted 2 years ago

Thank you for taking the time to leave us a review, I'm so glad you're happy with the Moonstone gravel you've purchased. I'll pass on the good feedback to the delivery depot that looks after your postcode area regarding the delivery drivers. We look forward to receiving any other future orders from yourself! Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 1,001 reviews