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The Rugs Warehouse Reviews

4.9 Rating 822 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

4.9

Based on 822 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple. Delivery very fast. Good quality rug. We are very pleased with the service from Rugs Warehouse”

“We are very happy with our new rugs which have a luxurious deep pile. The order was received and despatched very quickly, plus the rugs were appropriately wrapped for transit so they arrived undamaged.”

“Third time we have purchased from the Rug Warehouse. Quick, reliable service. Good choice of rugs & good price. No problems.”

“Quick delivery quality good (as expected) priced about right. Love the design and colours.”

“My lovely rug was delivered 3days early, which made me very happy. Excellent service. Thank you”

“The rug was exactly what I wanted. The price was reasonable. Would use this company again”

“Polite and helpful staff. They even answer the telephone promptly when you call which is quite an achievement these days. Very refreshing.”

“Smooth transaction, no hassle, happy with the Company's service. Thank you.”

“Excellent service. Prompt delivery. Lits of choice in size, style and pattern. Happy to recommend.”

“This is the second rug I brought and love it. It looks so stylish no overpowering patterns. Unfortunately I ruined the first one by steam cleaning it (my fault) so had to buy a replacement.”

“I have already recommended The Rugs Warehouse to friends, and plan to buy further rugs from you! Quality/price ratio was excellent, delivery was quick and also was correctly deducting the VAT for UK and applying it for Switzerland. I cannot rate you more highly!”

“I received my order from the Rugs Warehouse on time and in good condition. The service I received was excellent, I will have no hesitation in using them in the future when required”

“Having chosen and ordered a rug, it arrived very quickly. I am delighted with my purchase: the rug is well made, the colours are as shown on-line and it was good value.”

“Excellent rug and very good drlivery”

“Very efficient service. Prompt delivery.”

“The runner was perfect, excellent quality and looks so nice in our hallway, will certainly recommend the Rugs Warehouse.”

“The rug was accurately described and looks great in the lounge. Unfortunately I had to chase delivery and funnily enough after a phone call I received an email saying it was out for delivery!”

“Don't be put off by the location these guys really know their rugs and offer lots of help and advice! We wanted to buy a new rug for our hallway and having found the Rugs Warehouse on-line decided to pay them a visit. We were given a lot of help and advice both in terms of colour matching, material, the different types of construction and their suitability for use with our underfloor heating (you don't get that in John Lewis). Once chosen, we were kept informed of progress and the rug arrived on time. We were extremely happy with the result and the whole buying process and will definitely use them again.”

“Really happy with my rug, exactly as expected and arrived very promptly.”

“It’s a lovely good quality rug but the colours are mute/dull. Nothing like in the photos which is a bit of a shame. I was hoping for the bright mustard yellow hit. Not there.”

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The Rugs Warehouse is rated 4.9 based on 822 reviews