The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,117 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s impossible for me to rate the quality of the merchandise I purchased at The PiHut. I placed the order in March and now it’s nearly May and I have not received anything. The tracking from DHL has shown the items in Frankfurt, Germany since 1 April with no progress from there. I realize the pandemic has slowed things but this is ridiculous. I have asked for a refund but got a request to review their service instead. This is the review.”

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Posted 4 years ago

“I have no clue as to where the order is, not arrived and maybe it was too small to get here, 90 degree headers.. I asked for assistance but only got an email to ask how great they are. Really disappointed.”

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Posted 4 years ago

“Not really! I am still awaiting delivery of the heatsinks I ordered about a month ago.”

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Posted 4 years ago

“Hi Due to the new tax regulation I had to pay a fortune of import tax. I will never order again in UK. Sorry for you”

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Posted 4 years ago

“Total disappointment with the cable provided. I managed to solve the problem another way and happy to forget the experience.”

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Posted 4 years ago

“The cricket I purchased did not work - would not connect via WiFi so was unable to configure the device. Support just passed me on to the device supplier.”

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Posted 4 years ago

“Let’s see...never got what I ordered. Only received ONE email to say it’s on the way. Never received a tracking number. Never going to be ordering from you again.”

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Posted 4 years ago

“I haven`t received my order yet, I ordered on 15.03.21. I`m very upset.”

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Posted 4 years ago

“i write here a sad reality, living in Italy i paid 27€ out of an order of 50€ in customs taxes not announced in the website. The products are great, as always, but sadly this will be last time i'll buy from GB Hope you'll find a solution, I would like to help in any way”

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Posted 4 years ago

“The device did not work so useless”

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Posted 4 years ago

“The order has not arrived”

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Posted 4 years ago

“I ordered some parts on the 28th of February and they are still yet to arrive. Support was quick to respond and I was told that my order would be reshipped. I have not been notified about my new shipment whatsoever! It has become a nuisance to persistently have to follow up on the status of our deal: paying cash for parts from thepihut.com I liked the website, but not knowing the status of my order has made the whole experience simply sub-par.”

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Posted 4 years ago

“Well they would have got 5 stars apart from their ridiculous policy of only allowing me to by 1 raspi 0 at a time. I mean what do they think a person will do if you cant buy what you need from a single shop???? YOU GO AND BUY IT FROM SOMWHERE ELSE!! So i got both pi's but had to pay double postage.... ABSOLOUTLY POINTLESS. BAD FOR THE CUSTOMER AND THE ENVIROMENT!! The Pi hut themselves offer good prices and fast service, its a pity the screwed it up by rationing.”

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Posted 4 years ago

“After now four weeks and have received nothing of my ordered items yet. I cannot give you more than one star. A few weeks ago I asked for an ETA and the answer from you, was that it could be because of a wrong address - No te address is correct - or the delay was because of the covid-19.”

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Posted 4 years ago

“I had a really poor experience with your customer service team. I required an item for a public art exhibition next week but unfortunately it was lost by Royal Mail. Your customer service team was quick to respond when I raised this issue which I appreciated, however I did not receive the result that I was legally entitled to. I explained that the parcel had been lost and that I needed a replacement urgently. I therefore insisted that you didn't use Royal Mail again (I can't rely on their service at the moment) and asked whether there was an alternative shipping carrier I could use. I was told this wasn't possible so I instead requested a refund as I knew the replacement wouldn't arrive in time with Royal Mail. Several hours after my email I was told that the replacement had been shipped and I couldn't have a refund. I would instead have to wait to receive the parcel, return the item and then have a refund processed. Why would you ship the item when I was still asking questions? Not only has this experience been a big inconvenience but I also can't help but feel like you shipped the item to try and avoid granting a refund and are now just holding on to my money. I had come to you after hearing some good recommendations so was really disappointed to receive this service.”

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Posted 4 years ago

“Found one of the particle is in the box from the micro bit is fallen from the micro bit compiler . Kindly let me know what todo next steps in fixing it or replacement”

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Posted 4 years ago

“It Got hold back in told. So i did not get my things i ordered. First time it happen to me with told. Might be because uk not in EU Any more.”

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Posted 4 years ago

“What’s happening with my Pi Zero Support Ticket number (70092)? I’ve not heard anything from you for a very long time!”

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Posted 4 years ago

“Hidden cost was not reported, due to Brexit I’ve payed a lot more than expected. Goods are ok but never again”

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Posted 4 years ago

“I didn't subscribe for spam about reviews, I don't expect to have to opt out”

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Posted 4 years ago

The Pi Hut is rated 4.9 based on 93,117 reviews