The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,783 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

contact@thepihut.com

The Pi Hut 5 star review on 17th August 2025

Dr. B

The Pi Hut 5 star review on 16th August 2025

Xach H

Alan J

3077

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my purchases did not arrive even after 16 days and I am very disappointed with the situation UPDATE: DHL undertook to bring me a product from the UK to Romania for a double price. After 19 days of waiting for the package, I found out that my package was somewhere lost between the German post office and the Romanian post office. After long and multiple phone calls and e-mails to the merchant (uk), yes DHL Romania, to DHL Germany (redirected to DHL Austria) and Cargus Romania + Romanian Post, I went alone to customs in Bucharest and recovered my parcel , after of course they made me pay for the transport once again under another fee. It should be mentioned that I noticed on the shipping box, as if I would have paid for a normal international transport, not for a fast one from door to door. This is the last time I will use this company.”

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Posted 1 year ago

“How can I review what I have not received? You never gave me a tracking me and I havent gotten anything yet.”

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Posted 1 year ago

“I found Raspberry Pi 5's flat ribbon cable connections very awkward; what with losing the little black clamps ~ it's a very poor design. E Sgt FIED.”

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Posted 1 year ago

“Tried to use for the 1st time on 24.5.24 and it didn't work. Very disappointed”

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Posted 1 year ago

“The quality of the screws were awful. Plastic screws? Really? I lost 2 of them and now my HAT is connected using only 2 screws.”

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Posted 1 year ago

“Still waiting for myy package that I ordered 15 days ago. So far 0 stars thus. UK-BELGIUM should be faster.”

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Posted 1 year ago

“Still havent got my package”

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Posted 1 year ago

“At least the second time I have not received my goods. There's really no one to complain to so I guess I have to do it here. I have had a few packages make it but it's hit and miss. If you're in the states, you're better off buying from someone in the US or you may be paying for something you never, ever see..... I wish I could give a better review but this has been my experience.”

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Posted 1 year ago

“Package arrived in reasonable time,in apparently good condition. However, when the Argon was assembled and connected according to the instructions the pi5 would not boot ,niither of the LEDs lit, I dissesembled the Argon and connected the pi 5 again this time it booted normally. I retried reassembly the Pi and Argon with inirially the same result, but this time on dissasembly and reconnecting the pi only the red led lights and it will not boot. truly anegative experiance.”

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Posted 1 year ago

“Madame, monsieur, bonjour, J’ai malheureusement dû refuser l’article car je voulais faire un cadeau à mon fils mais quelle a été ma surprise quand la factrice m’a annoncé que je devais payer 20€ de taxe pour réceptionner l’article. Ne pouvant pas me permettre de payer une pareille somme en plus du prix du Raspberry Pi, j’ai du le refuser. J’espère que vous l’avez bien réceptionné et que je serais remboursé au plus vite. Bien cordialement Laëtitia Bellanger”

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Posted 1 year ago

“This sucks. The product did not work and they fail to give me a refund or send me a shipping label to send the product back. I would not purchase anything from these guys…..”

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Posted 1 year ago

“given this a 1 star as I hope it will get attention needed. I purchased a low value item £10 + postage. I didn't receive or at least not yet 1 month since purchase. when I queried I was eventually told that the purchase had been sent to a partial address correct name and town but minus road and postal code and that I would have to wait for postal service to return before it could be sent out again which I am guessing will be never. I used PayPal for the purchase so cannot understand how the address error came about and doubt I will ever find out but won't be using pihut again”

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Posted 1 year ago

“I set an order and made the payment. I then received a message telling my order is cancelled because the product is not available anymore. I've received reimbursement a few days later... But exchange rate is disadvantageous to me and I still had to pay exchange fees to my bank. As for my previous order attempt at PiHut, I set my order (filling delivery address), made the payment, then I received a message stating my order can't be delivered to my country... Sure I received reimbursement but same things: exchange rate and bank fees charged to myself. Just as if PiHut was getting some cashflow by accepting orders and then cancelling them. It may be not the case, however, PiHut is definetly banned from my address book.”

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Posted 1 year ago

“I ordered an Argon 40 NVMe case for my RasPi 5 from The PiHut on March 28. The order sat in London waiting for DHL to receive/start the shipping process until April 4th when it leisurely left London. It didn't arrive in Germany (processing) until April 8th where it has been stalled as this is April 12th. I appreciate this shipment is traveling out of the UK but I received another item sent by Royal Post from London in less time (while this shipment was meandering via DHL to Germany).”

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Posted 1 year ago

“Still waiting for my parcel…”

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Posted 1 year ago

“I ordered an audio DAC for an Argon One, Had a few issues - like it didnt work - so I contacted the 'Support Portal' who pointed me to a thread about RP14 running an old OS and totally irrelevant to the DAC. When I commented about the thread content I was told to return the DAC. Excellent communication, brilliant 'Support' and I'm verging on being sarcastic.”

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Posted 1 year ago

“Packet was ok. I had already paid for the shipment to Italy, but the postal service requested an additional 11€. Never again I will buy here.”

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Posted 1 year ago

“P&P: Weight < 100g 4 tiny items in a tiny box cost £5.98.!! Extortionate”

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Posted 1 year ago

“After my last order, I realized my credit card was charged ~20% more than the price I'd been shown in my cart when I went to check out. (This is after accounting for currency exchange and shipping charges.) This is not limited to my order, but any order placed in USD currency. (Details are all in the ticket #146470, including trivial repro steps that take 30 seconds.) That ticket was closed as "Solved" without anything being done--I just confirmed the issue is still occurring. I honestly don't know whether I was shown a too-low price on the website and in my cart, and was actually billed the correct amount, or whether I was overcharged. But right now it amounts to a bait-and-switch, so I won't be placing any more orders or referring any business over there. Disappointing, as you have good inventory and I hadn't had any problems in the past.”

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Posted 1 year ago

“I actually wouldn’t know. My product didn’t show up in the mail yet! I ordered a while ago and have no seen the cords yet”

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Posted 1 year ago

The Pi Hut is rated 4.9 based on 93,783 reviews