The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,134 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i didnt receive it”

Helpful Report

Posted 4 years ago

“My purchase was a HANNspree HT161HNB 15.6" Touch Monitor. This monitor has a 1366x768 resolution specification. Which by default Linux screen resolution doesn't support. Thanks to community support you can manually entered command and configured the 'xrandr' it is working fine as intended.”

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Posted 4 years ago

“I have still not received my order. And it still says fulfilled. I have sent an email and still no reply.”

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Posted 4 years ago

“Service and delivery was excellent. However my 4gb Pi 4 failed to boot. I thought it was a the SD car with OS on had failed so I had to reload it. I found out the actually the eprom on the computer had failed. This required a download. It's a know problem and I don't believe that it should have been shipped with the fault. Not Fit for Purpose”

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Posted 4 years ago

“The import tax billed and cashed in by DHL was a surprise I just had to digest. I'd propose you to to hint on that and give customers informations about european import taxes. I paid additional € 42,05 for a bill of GBP 109,10, so I was lucky I didn't order a few more items which appeared just attractive to me. The Pi fulfilled my expectations as a desktop alternative basically - unfortunately there's a big problem with upgrading the OS, because what you get in European countries is a manipulated version providing you with leaks equal to the notorious "Federal Trojan" There is now that Rasberry Pi imager tool on raspberrpi.org, but what I miss is an instruction how to get a clean upgrade without having professional Linux skills.”

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Posted 4 years ago

“Bought a replacement PSU with switch for my Pi3b, went for the one with higher power output only to find it was for the Pi4 and for some obscure reason the designers of the Pi have changed the type of USB socket, this isn't made clear on the web site that ought to have some where "For Pi4 ONLY" they have also changed the HDMI socket to a mini, why? I decided not to bother returning it as I might in the future upgrade to the Pi4 or whatever is available in the future.”

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Posted 4 years ago

“Your company works well. This order was second for me from your company, but I'm afraid it will be the last. Not your fault, seems after the Brexit, there is big problems with the shipments from UK to my country. There was 2 days negotiations, conversations, some strange documents that I have to fill, and finally I had to paid additional 65 BGN (about 30 GBP) to DHL, to get the shipment from you. Sorry, but I would not order again if I have to experience this again, and pay to DHL Bulgaria the amount that is almost like the amount for all shipment including shipping charges. Sorry, never again. If I need something from your company, and I can't find from other, I will find a way: friends in UK, to get the things from you and bring to me personally. Best regards, Jordan Velkov”

Helpful Report

Posted 4 years ago

“I bought the E-Ink Display Module 1.54" and Panel Driver Shield for Arduino, I couldn't get it to work, nothing on the display at all. I raised a support ticket with PiHut but was directed to the manufacturers, WaveShare, for support but they were a bit slow and not able to resolve the problem. On the plus side, PiHut were helpful when I returned the order and I did receive a credit.”

Helpful Report

Posted 4 years ago

“Not much communication. After I placed my order I wasn’t sure if I’d ever get the items. Ok for like £10 but would feel uncomfortable paying hundreds of pounds for something from my first experience.”

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Posted 4 years ago

“I paid for next day delivery, £9.99 which was Not done. I therefore request a full refund for the £9.99 as the delivery failed to be here as paid for. The products were excellent, my other half was very pleased with his present. I was disappointed that it wasn't delivered as paid for. I wouldn't say another order isn't un likely but won't be on next day delivery!!.”

Helpful Report

Posted 4 years ago

“Ordered the clear case for the Raspberry Pi Zero. Simple enough to put together but easily breakable given it’s only plastic and should have come with at least basic instructions or a link to an instructional video. Doubt Pi Hut will bother to address this though so be careful if you order this item because shipping costs more than the case. Brilliant case though nonetheless.”

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Posted 4 years ago

“As usual, faultless packing and shipping, even by Royal Mail! Used NOOBS to install latest pi OS. This booted twice and then continually failed suspect bad SD card. Will try again later.”

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Posted 4 years ago

“Purchased RaspberryPi400 No Operating System included... 😔”

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Posted 4 years ago

“Hi, there - Unfortunately I never received my order. I didn't choose tracking, so don't have a way to know what happened. Still, a bummer. 'The Hut' is bookmarked, so I'll probably order things in the future. :) Hope you are all safe and well. Tom Fillmore southern California”

Helpful Report

Posted 4 years ago

“Information presented when clicking the email link "View your order" incorrectly uses "it's" instead of correctly using possessive pronoun "its" (no apostrophe). Incorrect: Picked.. Packed.. Shipped! Your order is on it's way to you. Should be: Picked.. Packed.. Shipped! Your order is on its way to you.”

Helpful Report

Posted 4 years ago

“I realize shipping is difficult right now, but it did arrive on Christmas eve. Other than that this cost me more than if I has just went to a different site and purchased it, so I would have to say it was a bit over priced. But the product itself was good and well received. My Son will use both of them, since I purchased a 2nd one to make sure he got one.”

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Posted 4 years ago

“Hello, Good service. One control pad was broken but I don’t think that was put guts fault. Poor build quality I think.”

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Posted 4 years ago

“While all the products I ordered were in stock, it took 5 days to be shipped + shipping took longer because of COVID-19 (not their fault). I was hoping that at least the shipping could be faster. Besides that, all good.”

Helpful Report

Posted 4 years ago

“Overall satisfied. Product was packed well. I think the communication re delivery/returns could be better. The product was not dispatched the next day as I thought it would and there was certainly no communication until a couple of days later. One of the items was returned and although I could see from courier tracking that it had been delivered I did not receive any communication from PiHut until I sent an email to find out about return.”

Helpful Report

Posted 4 years ago

“The service and product was good but it was missing an instruction manual and instead of sending me one they sent a screenshot which I can't print as I dont own a printer.”

Helpful Report

Posted 4 years ago

The Pi Hut is rated 4.9 based on 93,134 reviews