The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a bad casino, made me worried when making a withdrawal as site seems just really dull and old looking , makes it seem like a rouge casino, i have just won a large sum of money with these guys and will then close my account as the bonus terms are ridiculous and the range of games arnt that good .”

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Posted 8 years ago

“i enjoy playing on this site some good games lots of bonuses, unfortunately, no real money bonuses though also the pending time for withdrawals seems very long”

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(137615) - Posted 8 years ago

“Very good was a bit scared at 1st when trying to withdraw my money. Heard loads of bad things but was all good in the end thank you”

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(209844) - Posted 8 years ago

Hey Lee Thanks for your review. As part of your feedback, can you let us know where you've heard bad things about withdrawals? The CS team are super careful to process things as quickly as possible, so we'd obviously love to make sure that all players can rest assured that we don't place any undue delays on processing. Kind regards The Phone Casino

Posted 8 years ago

“Excellent customer service and very fast payment on my withdrawal - I would recommend this to anyone !!”

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(98242) - Posted 8 years ago

“Good things first. They regularly offer 25 free spins, which is incredible. Kept me coming back to them way more than any of the big guns. Nobody else is as generous. Those 25 free spins usually amount to between £9 - £16. Bad things. That £9 - £16 will not turn in to a damn thing. Ever. I'm not some disgruntled punter who has lost a fortune, far from it. I've put very little in to this place because of how unforgiving the slots are. If the games are regulated by an official body, I'd be genuinely surprised. I must have visited this site 20+ times, never has my bank exceeded £50 (with god knows how many thousands left to wager). When it has got around £50, that disappears quicker than my wife at nookie time. RTP is not a thing here, it feels lawless. No more money from me guys. Didn't even ask why I wanted to close the account, got a straight OK, it's done. Another good thing. Customer service is quick as hell. Not chatty, or polite, but quick. Don't even consider throwing any money in the direction of the phone casino. At least burning it returns heat.”

Helpful Report

Posted 8 years ago

Hi Daniel Thank you for your review. We are sorry that you feel this way. I'd like to say thank you for the positives i.e. that we give you lots of free spins and that our CS team are responsive to your needs. If I may turn to address the negatives that you raise and correct some of your observations. 1. Free spins awarded are subject to a play through requirement and whilst its not easy, people win every day and manage to withdraw the maximum of £200. All you have to do is look at our Facebook page as evidence of this. It is simply not true to state that you cannot turn the free spins into something; 2. Your comment "I've put very little into this place" - is also misleading as you know, because you have never deposited any real money; 3. "you'd be surprised if the games are regulated" - Just for your information (and anyone else), every single game that is displayed on our site and indeed on any other reputable and regulated casino business in the UK; has to have their games (regardless of the supplier of those games) tested and certified by an independent testing house that is approved and accredited by the UK Gambling commission. In addition, we are audited by 2 gambling commissions on an annual basis to ensure that the integrity of the games is up to that standard and further, we employ active RTP monitoring (as all licencees are required to do), on a rolling basis. The games therefore operate to the exact parameters to which there are designed and tested. 4. CS team not asking for your closure reasons - We take a responsible approach to such questions and requests. If you are happy with our service you'll not want to leave, however, if you choose to leave of your own accord those reasons are up to you unless you wish to share them with us. I once again thank you for taking the time to post a review, good or bad,and I hope I have cleared up some of the misunderstandings. If we can be of any more help, please do not hesitate to contact us. support@smallscreencasinos.com Kind regards The Phone Casino

Posted 8 years ago

“Good selection of games and withdrawals easy and quick”

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(82998) - Posted 8 years ago

Hi Clare Thank you so much for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“Customer support are very good dealing with problems..Games are good we all have our favourite ones . Withdrawal makes this a good site as payment is fast i would recommend phone casino to friends .”

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(39369) - Posted 8 years ago

Hi Kathryn Thanks so much for your lovely review. We'll giv the customer services team a pat on the back :-) Kind regards The Phone Casino

Posted 8 years ago

“I love the phone casino, i was playing away cluelessly if am being honest on the jester game, and pressed to go up to next level and the 7's came in and it crashed 😂 but when i refreshed i had won £270. I love lucky reels game. In total for £20 ive won £475 so am happy. Withdrawal does take a bit of time to be processed, which is now, so just to see how long to reach my bank it takes. I like the bonuses even if i do have a playthrough it keeps me entertained.”

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Posted 8 years ago

Hi Emma Well done on your winnings. We just wanted to say thank you so much for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“The bonus requirement is really bad I understand that you have to wager a certain amount but 200 win spins in a row is ridiculous”

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(186185) - Posted 8 years ago

“Won a little bit of money really hassle free to get paid out and it cleared quickly too. Very impressed also has an amazing range of games.”

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(190924) - Posted 8 years ago

Hey Laura Thank you so much for your review. We really appreciate your comments and look forward to seeing you again. Wishing you all the best. Kindest regards The Phone Casino

Posted 8 years ago

“Fast,swift customer service !! Loads of freebies and bonuses ...what's not to like !! Great site to play on ........;)”

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Posted 8 years ago

Michelle Thank you for your lovely words. We have upgrades coming soon that we hope you'll enjoy just as much. Stay tuned :-) Have a great Bank Holiday weekend. Kind regards The Phone Casino

Posted 8 years ago

“Quite good, should need more new games like Lucky lady charm, book of ra, Dolphin perl, black knight, the money win from free games phone casino offer could play in any games nor just few boring games”

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(133840) - Posted 8 years ago

Chief Many thanks for your comments. We are adding new games and suppliers as quick as we can. Not to diminish the value of your comments, but different people like different games and we may not be able to get all the games that would suit everyone. Rest assured that we have some exciting suppliers coming on board very soon... so watch this space. Thank you again for taking the time to leave you thoughts we are on it! Kind regards The Phone Casino

Posted 8 years ago

“I made a withdrawal and was in my bank within hours”

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(185030) - Posted 8 years ago

“The phone Casino is awesome .it's fun exciting an really cool too play when u are stressed.thank u”

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Posted 8 years ago

Nadia Many thanks for your review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Easy to deposit and withdraw.No problems verifying ID good selection of games and helpful friendly staff”

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Posted 8 years ago

Hi Chantelle many thanks for your lovely review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Customer service is brilliant, very quick response through email. Games seem to always play well compared to other casino sites. A lot of random bonuses, free spins and plenty of rewards to claim, brilliant! Never had any issues.”

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Posted 8 years ago

Hi Finlay Thanks so much for your review. We really appreciate your comments. Kind regards The Phone Casino

Posted 8 years ago

“Brilliant customer service, never had a problem. Good bonuses although high wagering. But games always seem to pay out! No issues at all!”

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Posted 8 years ago

“I've had free spins etc and won £255 but I don't know how to collect this or even if I can?... What are Wager requirements etc? To register a bank card you have to deposit and it asks for a lot of details! To pay in you don't need the long card number for instance surely?... I've tried ringing the number to contact them and funnily enough it's not available! Why is it so confusing?”

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Posted 8 years ago

“Confusing”

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Posted 8 years ago

“the games are all good and customer service were very helpful but it is a little confusing the you withdraw money and how long it takes but In all good”

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(192187) - Posted 8 years ago

Hey Craig Thank you so much for your review. Can you email support@smallscreencasinos.com ref Review and let me know your concerns on the withdrawal process? We are currently updating all our processes in a new look web site and it would be great to know what you didn't like so that we can look to improve. Thank you in advance. Kind regards The Phone Casino

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews