The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,218 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv tried loads of sites because i enjoy a fun hassle free play on roulette sites like sky seem to only pay out wen they see fit. As for the phone casino it seems fair and games are good all round fun expierience defo my favourite so far and quick pay outs to :)”

Helpful Report

Posted 8 years ago

Hi Marcus Thank you so much for your review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“All round great feel to gambling.. u don't get a lot 4 real cash, but alot of free games with BONUS cash 2 play with... Lots 2 keep most peeps happy though..”

Helpful Report

(151162) - Posted 8 years ago

Thanks Lorraine We really appreciate your feedback. Just wanted to point out that for every deposit you make you can take advantage of the rewards that are on the rewards pages. Go through the main menu and you'll see the rewards page there. That way you can get lots more bonuses or bang for your buck. Thanks again for your kind words. The Phone Casino

Posted 8 years ago

“""”

Helpful Report

(153438) - Posted 8 years ago

Hi Carlos Many thanks for your review. Would you care to say anything that in particular about why you gave us 5 stars? It just helps us improve or provide feedback where necessary. Many thanks for taking the time nevertheless. Regards The Phone Casino

Posted 8 years ago

“I have received fantastic customer service from the phone casino. Fast and reliable. Quick at withdrawal of funds and a great selection of games to entertain. I have had a brilliant experience here! Best online casino!”

Helpful Report

(105575) - Posted 8 years ago

Thank you so much. We really appreciate your feedback. Regards The Phone Casino

Posted 8 years ago

“I have won £4717. That's great, should I ever see the money. I requested a withdrawal on Thursday 02/02/17 and as of yet the money had not left the reverse withdrawal system. I have been told it will be paid out next week at Wednesday earliest but definitely by Friday. Which would make it a 13-15 day wait. Happy to accept my deposits but taking their time paying out winnings. They have made 3 errors so far. I'll post more information if there are any further mistakes.”

Helpful Report

Posted 8 years ago

Hi Adam Thank you for your review. Following your comments I undertook a personal review of the activity on your account. I can see that other withdrawals were processed in a very short time. I also understand that you were notified that for larger withdrawals we have to perform additional checks and effectively money laundering processes. As your withdrawal was larger than your average ones in the past, it was to be processed a a bank payment which I understand you have received. Our advertisised bank tranfers have always been longer principally due to the time it takes to perform additional procedures. I also asked what mistakes had occurred and I'd appreciate if you email me at suppost@smallscreencasinos.com using the subject header reviews.co.uk and let me know as I couldn't see any. In short, I think trying to say that we feel its harsh to give the team a 3 star review when they did all they could to facilitate your withdrawal in the shortest time. Its your opinion and we respect that, however, the team are also bound by the need to perform certain tasks as imposed upon us. I hope you understand. Thanks for your time nevertheless. Regards The Phone Casino

Posted 8 years ago

“Wonder mobile fun!”

Helpful Report

(172504) - Posted 8 years ago

Hey Justin Thanks so much for your review. Do let us know if you ever need anything. Regards The Phone Casino

Posted 8 years ago

“Love it!! Been on it for few years now,easy to use n good layout.wide selection of games.fast payouts.customer service great too????????”

Helpful Report

(38577) - Posted 8 years ago

Hi Katy Thanks so much for your review. Its always lovely to hear from customers that have been with us for some time. We hope you continue to have fun with us and look forward to seeing you again soon. Kind regards The Phone Casino

Posted 8 years ago

“I like playing on the phone casino,it's the best for bonuses only bad thing about it is that with the bonus money you can't play all the games where as on other sites with the bonus winnings you can ply on all other games,for that reason alone I'm not too keen on the game”

Helpful Report

(150438) - Posted 8 years ago

Hi Zalia Thank you so much for your review. We have looked at offering bonuses on other games that we haven't created. The reality is that because we have built our own system we cant have 2 different types of bonuses running as it would be very difficult to work out which bonus relates to which system when players flick between games. That's basically why we don't offer bonuses on games we haven't created. We are looking to revamp the bonus scheme in general this year so look out for the updates that will be sent around. Thank you again for your comments though, noted and we are on it. Kind Regards The Phone Casino

Posted 8 years ago

“Amazing casino pays out all the time and very good with withdrawals”

Helpful Report

(174559) - Posted 8 years ago

Thanks Paul :-) Kind regards The Phone Casino

Posted 8 years ago

“It's good to play but when deposit it takes money from ur contract which isn't good but apart from that good get free spins nearly everyday”

Helpful Report

(174852) - Posted 8 years ago

Hi Stacey Thank you so much for your review we really appreciate your feedback. One comment we didn't understand is, "it takes money from your contract, which isn't good" - in answer this - You must have, logged in using our secure process, selected cashier and then selected "pay by mobile". If you select that option we ask your mobile network to check either i) if you have enough pre-pay credit or ii) as in your case, if you are a contract customer that have no restrictions on your mobile account. At that point if you press the "Submit" button after choosing a deposit amount, we have to make a billing request somewhere. In the case of mobile billing it gets billed or deducted directly to your phone. You are sent a free SMS billing receipt as well to confirm this process. If you need any further clarification please contact us using support@smallscreencasinos.com and we'd be happy to assist. Thank you again The Phone Casino

Posted 8 years ago

“Just a total lack of winning I must of spent 1000 pound or more with these and never come away with anything the bonus spins you get you can't cash out so what's the point that of having them.also if you wager say 1 pound spins on say reels of luck for instance some wins spin in at 3p what's this all about there just robbers who don't wear masks”

Helpful Report

Posted 8 years ago

Your email address says Shaun in it, so i'll refer to you as such if that's OK? Shaun - to protect the credibility of your review (good / bad) we'd ask you to please verify your email so that your review doesn't remain unverified. In reference to your claims on the game play. We cannot discuss that in such detail on here but I can happily arrange for a review of your account if you contact us using support@smallscreencasinos.com Please refer to the fact that you made a review on this site. I would add, for your information, that all of our games are tested by an independently certified testing house to ensure that they operate correctly. This is a requirement before any game cam be made available to the public. Where we licence games from other suppliers, these too, are subject to the same testing standards and we have sight of the relevant testing certification. In addition, recently, the UK gambling commission have introduced real time RTP (return to player percentage) tracking. This is to ensure that the games operate in practice as they have done during testing. This is the same standard required on ANY online Casino operator that is licensed by the UK Gambling commission - so you and all players should only use licensed Casinos and take comfort from this. Different games have different ways of playing so there can be variation in terms of how many wins or losses are generated in a particular streak. We are sorry if you feel that this went against you. As you can see from most of the reviews here. Customers are generally having a good experience and returning time and time again. We do offer (as all licensed UK online Casinos should do), the ability to set limits so that if things go against you, you can stop playing and try again at another time - or if at all. Please review those tools in our main menu. They are there to help you. Playing should be fun and entertaining and should not leave you feeling like you have lost out. I can't speak for how easily accessible these tools are on other sites. Re- bonus play - it is just that - free play opportunities. There is a play through limit that is quite hard to reach, but if you look at our Facebook page you'll see that loads of people meet that requirement every week and we publish a sample for you to see. If there is anything else that we can do to assist you and review your account, then please do not hesitate to ask. Kind regards the Phone casino

Posted 8 years ago

“My current play through target is £351023.28 let's just say I'm not going to be playing through that! Apparently it moves up and down with each wager of bonus money however mine never seems to go down. I do love the free games but there's only a certain number of games you can play with the bonus money.”

Helpful Report

Posted 8 years ago

Hi Melanie Thank you for your review. We know that we need to work on the bonusing system. Its one of the first things that was implemented many years ago. The rules around bonusing will be changing this year so we have held off changes until we have clarification on how we can offer bonuses going forward. We will keep you posted. On a separate note - I will get the play through on your account reset. Whilst the current system shows the total required for all bonuses applied (which makes it look very unrealistic) the trigger to cash out depends on any bet that reaches the play through requirement. If we can assist you further,please let us know using support@smallscreencasinos.com Kind regards The Phone Casino

Posted 8 years ago

“Well what can I say , over the past 10 years I've been playing on other big casinos , never really won anything, came here deposited just £10 which rapidly turned into £900, so made a withdrawal and customer service was there 24/7 to support any issues with immediate responses. You need to ignore the negative reviews about high bonus wagering, this is free play money if you want real money deposits some cash like I' did! I'm awaiting my money but I'm sure it will be here soon! Highly recommend”

Helpful Report

Posted 8 years ago

Congratulations Simon We hope you had a fabulous Christmas! Please can you verify your email for the review site. I know you have posted up evidence that you are genuine, but it helps us too. Thank you Kind regards The Phone Casino

Posted 8 years ago

“Excellent service and payouts”

Helpful Report

(167830) - Posted 8 years ago

Dan Thank you so much for your review. If there is anything we can assist you with... please ask. Kind regards The Phone Casino

Posted 8 years ago

“Excellent service from The Phone Casino. Id verification completed with 20 mimutes and received my withdrawals within 48 hours. Would highly recommend”

Helpful Report

(163542) - Posted 8 years ago

Sarah Thank you for your review. Kind regards The Phone Casino

Posted 8 years ago

“A fun site but could do with more roulette tables to pick from.”

Helpful Report

(146410) - Posted 8 years ago

Ashley, Thank you for your feedback. We recognise that our site lacks a choice of certain table games and we have been working hard to resolve this. Within two weeks there will be some additional Roulette and other table games added to the site. In addition to this, we will be launching Live dealer table casino games within the next two weeks as well. thanks for your custom and support. regards, The Phone Casino

Posted 8 years ago

“I don't have loads money but now and then I will put a tenna on then the other day put Tenna on and couple scratch cards later I'd won over £500!! I put in my ID and a half hour later I was verified!! And two days after that money was in my bank!! So happy..customer service kept me upto date with every movement by text and email.. Thanks phonecasino now I'm decorating my Hall/stairs/landing and living room with my winnings!! Very pleased”

Helpful Report

(150704) - Posted 8 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

“Nice lot of games lots of free spins service is reali good always help”

Helpful Report

(115547) - Posted 8 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

“I can't get on my casino it's saying I'm blocked x”

Helpful Report

(164869) - Posted 8 years ago

Hi, not sure this is the forum for such a request however if you can please contact customer services, they will assist you.

Posted 8 years ago

“The range of games is very good...graphics are smooth and gameplay seems very fair. I do however have 2 issues...the first is that i find having to pay £10 to withdraw, after 3 withdrawals in a calender month, excessive to say the least. Not sure why this is policy... The second is, on the main list of slots, there is a mistake with one of the games. The icon shows "plenty on twenty" (a slot that i am already familiar with) but in actual fact, the slot loads to a game called " horn of plenty". It even says so in the description. Either the icon or game needs updating to the correct one. Other than these 2 issues, the rest of the site, so far, is great. Thanks Alasdair doughty”

Helpful Report

(140509) - Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,218 reviews