The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,248 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never trust this website absolute rubbish even charge you to withdraw honestly not good”

Helpful Report

Posted 2 weeks ago

Hi joe I asked CS to let me know what has happened: Customer complained about having to send ID. He then sent it in and it was approved. He then complained about the withdrawal fee and also how the rewards work. He also asked for a manager to call and I tried yesterday and again this morning and he doesn’t answer. He has withdrawn his deposit which was issued yesterday. He has been given the correct advice but just doesn’t like the responses and therefore says he has been scammed. Hmmmm.... We can appreciate that not everyone is happy with the way things are or how we choose to operate - but lets be fair and leave accurate reviews please. Its got nothing to do with trust - and you're entitled not to like something .... Thanks and good luck. The Phone Casino

Posted 2 weeks ago

“Worst casino out there, video call to get my winnings? Absolute joke, hopefully UKGC will show them where their place is”

Helpful Report

Posted 3 weeks ago

“This used to be one of best casinos out there. Suddenly they got very "defensive", they stopped paying money out. Literally I have been using Small Screen for long time and never ever had a single issue. Now suddenly you want to withdraw money and it all feels like a scam. For years they took and withdraw money, now they want you to join video call with them? They will go down shortly, numerous disputes with IBAS and joint complaint and call for investigation raised with UKGC”

Helpful Report

Posted 3 weeks ago

“Poor service allowed me to deposit but not withdraw what I've won and now I can't even play because they won't change my betting limit......not impressed”

Helpful Report

Posted 1 month ago

“The daily game is the only saving grace on a poorly laid out website which though allows payment via mobile, charges an extortionate fee to do so - would avoid”

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Posted 2 months ago

“Still waiting on withdrawal one pending and no message or nothing about a higher win never experienced this with any other casino think it likes to hang on to your money !!!!”

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Posted 6 months ago

“Offers are confusing, misleading and customer support although fast to respond will provide incorrect information, misleading information and generally bad information. They'll not help, you'll have to figure it out yourself.”

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Posted 6 months ago

“Worst casino I've played on.plus they charging a fee for withdrawals. Absolutel joke”

Helpful Report

(1286495) - Posted 10 months ago

“I have been waiting for 6 days now for my withdrawal I tried calling an sent messages for update but no one has bothered to reply back”

Helpful Report

(1229964) - Posted 11 months ago

“Still waiting on a 650.00 withdrawal showing pending in my bank !! 250 that was withdrawn hours later is showing !!!”

Helpful Report

(1275510) - Posted 11 months ago

“Although the site is good with it's casino games it doesn't offer a loyalty scheme/cashback like poker stars, paddy power and party casino do so there's no attraction to this site if the same games are offered by other platforms, plus the annoying pops up when you log in your balance is low every single time on top of that where other platforms offer free pay for mobile and also the most important thing free withdrawal no matter what the amount phonecasino with always take £1 off which is stupid as so many people top up a low balance just to play for fun”

Helpful Report

(1106215) - Posted 11 months ago

“I wouldnt use this site again, fees to withdraw, possible fees to change password”

Helpful Report

(1267972) - Posted 1 year ago

Hi Stephen We do have a withdrawal fee, this is not hidden. The reason being that we process withdrawals via the fast routes possible and this costs us more than the fee we pass on. We are looking at swapping this out to open banking but not everyone has this option enabled so its difficult. On the flip side, we offer no wagering and no playthrough on all free spins where most of our competitors offer a minimum of 35x on wins from free spins. So we are trying to offer a balance. To address your other point, there is absolutely no charge whatsoever to change passwords or update account settings - we are very curious as to why you might think that is the case? This has never been and never will be the case.

Posted 1 year ago

“Dont use small screen casinos or any of there sister sites red7slots.com, vegasmoose.com or thephonecasino.com!! 1st reason. Deposit by card ok but when you withdraw you'll be told error with your bank try another card. Takes 5 working days to be told this when your expecting it in your bank. 2nd reason. To add another card you have to deposit more to then be told after another 5 working days that card wont accept withdrawals either which I know is factually incorrect. 3rd reason. after waiting 10 working days after I made withdrawl request told I now need to either add another card and try that or withdraw by bacs but takes 1-20 working days which i had to opt for as my bank cards didn't work with there withdrawal. 4th reason- each time my withdrawal wasnt accepted the balance went back to my player account balance with no update or email as to why its failed and I found out myself by logging in my account to find the balance sitting there even though they say I'll get an email once processed which not once has happened. Finally, each time I query my payment I get told it will be in my account within 1-5 days and 3 weeks later still same except now as I had to opt for bacs they wont query now untill after the 20 business days which keeps me quiet even longer as Bacs payment we all know takes 1-3 days but the rest of there 20 day waiting period is purely the casino and could be done in 1-3 days. The only casino I've had this with is smallscreencasinos sites and the site I'm referring to (red7slots.com). Been customer for over 6 years and they happily take payment on variety of methods but withdrawals are clearly and purposely made to delay, avoid an potentially they want you to spend the money when your withdrawals dont process. Still not been paid from winnings won end of september and when I initially made the 1 st card withdrawal request a message alert said if I choose card withdrawal will take 1 -5 minutes yes minutes that's why I chose that option and 17 days later still no winnings in my account, no updates and no communication. Dont use these as they will do exactly the same to you.”

Helpful Report

Posted 1 year ago

“I posted a review before because I was worried about my depoist not coming through fair enough but the site is broken when you try to get a bonus and basicly they didn't give me one after I met the requirements so to poor customer service or maby customer service ability I'd advice not to gamble there not that they care what I think”

Helpful Report

Posted 1 year ago

Hi Andrew, I asked the CS team to look into this for me and they have said the following: The customer had previously used the rewards system, so knew how they worked. He was selecting rewards then cancelling them before activating and was advised via many emails yesterday on what he needed to do. He didn’t complete any of the multitude of offers he selected and cancelled and got increasingly angry by the looks of it. Due to the nature of his emails we felt it appropriate to limit the account for safety reasons. He then closed the account with an abusive email. He was a winner, however.

Posted 1 year ago

“Withdrawal take to long 1 week!!! When I deposit take 2 second ...”

Helpful Report

(1258619) - Posted 1 year ago

“Absolutely terrible site lots deposited the return on the slots is the worse site I’ve played on not one win or bonus seriously don’t bother absolutely shocking !!”

Helpful Report

(1258000) - Posted 1 year ago

Hi Angela, I asked the CS team to comment: "This customer was playing high volatility games which offer less frequency of wins, so less wins but more value. The customer chose to carry on playing rather than withdrawing when she could. Looks like a limit was hit on the account and then they withdrew the remaining balance." Just for your information, lower volatility slots will pay our more frequently. Also all the slots are regulated, tested and approved before release. We cannot influence what happens on them - quite rightly so. I'm afraid it looks like you were just unlucky. I apologise if that's not the answer that you were looking for and we hope we can do something else to welcome you back again. Kind regards The Phone Casino

Posted 1 year ago

“I have been awaiting a refund on my winnings for over 6 days No updates to my emails Don't answer telephone lines Can't get a update It's a large amount of money I want this resolved asap”

Helpful Report

Posted 1 year ago

“Found the site confusing, after opening an account I made a deposit but was then unable to find the welcome offer showing in the beginning Then tried to withdraw my monet and couldn’t as I had used Apple Pay which I wouldn’t have done if I’d known I couldn’t withdraw to it. Really disappointed with the whole thing.”

Helpful Report

(1235170) - Posted 1 year ago

“Do not use this Casino RTP is absolutely shocking. Played so many sites and by far this is the worst. Also allowed to deposit thousands unchecked This site has caused me nothing but misery”

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(1214346) - Posted 1 year ago

“Do not sign up to this site. Spent £3000 not one bonus. They also charge you to deposit. When I finally requested a withdrawal for a very small sum it took 8 days to get the money. I have closed my account.”

Helpful Report

(1205374) - Posted 1 year ago

The Phone Casino is rated 4.3 based on 1,248 reviews