The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent casino site. Probably the best out there. Very easy to use. Lots of different games. Plus you get free slot games every day. Joined recently and was ver impressed. Sent the relevant ID'S (which is normal for all betting sites) got approved within an hour. I deposited and won. Withdrew the money and was in my account instantly!”

Helpful Report

(1093933) - Posted 1 year ago

“Not happy how long my withdrawals are taking”

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(777177) - Posted 5 days ago

“Amazing casino games!”

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(1256421) - Posted 1 week ago

“Worst casino I've played on.plus they charging a fee for withdrawals. Absolutel joke”

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(1286495) - Posted 1 week ago

“Easy deposit fun site veriety of games and fast withdrawals”

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(1130991) - Posted 3 weeks ago

“I have been waiting for 6 days now for my withdrawal I tried calling an sent messages for update but no one has bothered to reply back”

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(1229964) - Posted 3 weeks ago

“Good selection of games , won quite a bit of money tried to withdraw, they asked for some berification documents which was all dealt with promtly, smaller withdrawls go straight into bank, but im still waiting for my larger ones after 3 days which is concerning,”

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(1179215) - Posted 4 weeks ago

“Excellent service and excellent quality games.”

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(1278313) - Posted 4 weeks ago

“Good sight how ever won't let me withdraw my money out .”

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(489844) - Posted 1 month ago

“Still waiting on a 650.00 withdrawal showing pending in my bank !! 250 that was withdrawn hours later is showing !!!”

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(1275510) - Posted 1 month ago

“Lucky place!”

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(1264061) - Posted 1 month ago

“Amazing Casino! Great service!”

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(1273075) - Posted 1 month ago

“Although the site is good with it's casino games it doesn't offer a loyalty scheme/cashback like poker stars, paddy power and party casino do so there's no attraction to this site if the same games are offered by other platforms, plus the annoying pops up when you log in your balance is low every single time on top of that where other platforms offer free pay for mobile and also the most important thing free withdrawal no matter what the amount phonecasino with always take £1 off which is stupid as so many people top up a low balance just to play for fun”

Helpful Report

(1106215) - Posted 1 month ago

“Great site, lots of good games that I enjoy to play, but withdrawls take too long, most other sites now do instant withdrawl, yours can take over a week, which puts me right off, Cheers Kurtis”

Helpful Report

(925113) - Posted 1 month ago

“MY PROBLEM WITH CARD WAS RESOLVED WITHIN A DAY OF ENQUIRING”

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(815262) - Posted 1 month ago

“I wouldnt use this site again, fees to withdraw, possible fees to change password”

Helpful Report

(1267972) - Posted 1 month ago

Hi Stephen We do have a withdrawal fee, this is not hidden. The reason being that we process withdrawals via the fast routes possible and this costs us more than the fee we pass on. We are looking at swapping this out to open banking but not everyone has this option enabled so its difficult. On the flip side, we offer no wagering and no playthrough on all free spins where most of our competitors offer a minimum of 35x on wins from free spins. So we are trying to offer a balance. To address your other point, there is absolutely no charge whatsoever to change passwords or update account settings - we are very curious as to why you might think that is the case? This has never been and never will be the case.

Posted 1 month ago

“Dont use small screen casinos or any of there sister sites red7slots.com, vegasmoose.com or thephonecasino.com!! 1st reason. Deposit by card ok but when you withdraw you'll be told error with your bank try another card. Takes 5 working days to be told this when your expecting it in your bank. 2nd reason. To add another card you have to deposit more to then be told after another 5 working days that card wont accept withdrawals either which I know is factually incorrect. 3rd reason. after waiting 10 working days after I made withdrawl request told I now need to either add another card and try that or withdraw by bacs but takes 1-20 working days which i had to opt for as my bank cards didn't work with there withdrawal. 4th reason- each time my withdrawal wasnt accepted the balance went back to my player account balance with no update or email as to why its failed and I found out myself by logging in my account to find the balance sitting there even though they say I'll get an email once processed which not once has happened. Finally, each time I query my payment I get told it will be in my account within 1-5 days and 3 weeks later still same except now as I had to opt for bacs they wont query now untill after the 20 business days which keeps me quiet even longer as Bacs payment we all know takes 1-3 days but the rest of there 20 day waiting period is purely the casino and could be done in 1-3 days. The only casino I've had this with is smallscreencasinos sites and the site I'm referring to (red7slots.com). Been customer for over 6 years and they happily take payment on variety of methods but withdrawals are clearly and purposely made to delay, avoid an potentially they want you to spend the money when your withdrawals dont process. Still not been paid from winnings won end of september and when I initially made the 1 st card withdrawal request a message alert said if I choose card withdrawal will take 1 -5 minutes yes minutes that's why I chose that option and 17 days later still no winnings in my account, no updates and no communication. Dont use these as they will do exactly the same to you.”

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Posted 1 month ago

“Love it easy and fun”

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(1267675) - Posted 1 month ago

“Signed up a while ago but only recently started playing. I haven't had a bad experience yet unlike some other casinos! Will continue to play here and also recommend to friends who like to play.”

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(443210) - Posted 2 months ago

“I have really enjoyed the phone casino, I even gave a review online on trust pilot to say how good my experience has been.. the range of games is fab and it's very easy to navigate on the site.. thanks guys!! ;)”

Helpful Report

(1138521) - Posted 2 months ago

“I posted a review before because I was worried about my depoist not coming through fair enough but the site is broken when you try to get a bonus and basicly they didn't give me one after I met the requirements so to poor customer service or maby customer service ability I'd advice not to gamble there not that they care what I think”

Helpful Report

Posted 2 months ago

Hi Andrew, I asked the CS team to look into this for me and they have said the following: The customer had previously used the rewards system, so knew how they worked. He was selecting rewards then cancelling them before activating and was advised via many emails yesterday on what he needed to do. He didn’t complete any of the multitude of offers he selected and cancelled and got increasingly angry by the looks of it. Due to the nature of his emails we felt it appropriate to limit the account for safety reasons. He then closed the account with an abusive email. He was a winner, however.

Posted 2 months ago

The Phone Casino is rated 4.3 based on 1,203 reviews