The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have played phone casino and have never won any money despite depositing hundreds of pounds. I was going to deposit using my card only to see the information needed included my banks sort code as well as other private info. I can only warn people against doing any dealings with these people.”

Helpful Report

Posted 8 years ago

Hi Phil Firstly thank you for taking the time to leave a review. From the email address left here I have located an account, but it appears that your review is unverified and your claims don't match what is on your account. As you can see here, we get good and bad reviews. In all cases we try to explain and deal with each one properly and provide explanations where we can. Its never nice to have to say that you are simply wrong in your assertions on this occasion! The claims you make on play are wrong and also on withdrawals. If you have registered a card we don't ask you for any more information other than what we need so as to satisfy the regulations imposed upon us by the UK regulator. These requests are made by and followed by most any reputable casino operator that is licensed by the UK because, we are seeking to enhance our verification of you, as a customer. Primarily so that we know who you are and that we are paying money back to the correct person. All information is secured and we don't share any information other than where we are required to. I think you might be confused as its only in the case of bank transfers that we'll need to use your bank details. I think that is fair if you want withdrawals sent back to your bank. As I stated earlier, by all means leave a fair review and we'll respond and and try to address your concerns, but please don't list improper statements when your account has been inactive for many months, and you have chosen an anonymous review and further not verified your email address. It just makes us suspicious and other customers think you are not genuine. Kind regards The Phone Casino

Posted 8 years ago

“Good variety of games from 20p . Customer support is excellent very helpful which is a definetly a plus.”

Helpful Report

(39369) - Posted 8 years ago

Hi Kathryn Thank you so much for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“Love the games, and variety and the free spins awarded are amazing, the down side is they can ply be played on exclusive games one you get a balance from them. And that it's difficult to meet the wagering requirements with free spins. But overall I love it.”

Helpful Report

(162285) - Posted 8 years ago

Hi Ashley Thank you so much for your comments and rating. We are always striving for 5 stars so we hope to improve and meet your expectations. Kind regards The Phone Casino

Posted 8 years ago

“The phone casino is super brilliant service I had a withdraw £ 600, money on my bank account Lloyds TSB was really super fast very fast response when writing on email support online chat without problems I have no problems with The phone casino, high quality casino no 5 stars but 10 stars”

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(130956) - Posted 8 years ago

Hi Roman Thank you so much for your review and feedback. Kind regards The Phone Casino

Posted 8 years ago

“Really really fast customer service email replies and great selection of games. I wasn't sure how the withdrawal process worked but they guided me through it via email, just waiting to see if that part is as super fast as the customer service. Great site.”

Helpful Report

Posted 8 years ago

Hey Mark Thank you so much for your review. We really appreciate your comments. It makes our day. Thank you again and for your support. Kind regards The Phone Casino

Posted 8 years ago

“I love the phone casino one of my favour sites . Its quick and easy to access offers a wide variety of ways to deposit. Plus it's now got loads of new games to play and even win. Theres one down point tho the bonuses are great but if you get through the play it through balance you can win win and win like l won £3000 but they only allow £200 withdrawal from bonus money winnings . So they should stop the play from going above that as its a very big let down winning all that money to only get £200 of it”

Helpful Report

(117667) - Posted 8 years ago

Hi Debbie, Many thanks for your feedback, really glad that you love the site and the variety of games. We have some great changes that are coming through soon that will make it even better so watch this space. I just wanted to touch in the bonus money point. We offer bonuses (like most other online casinos) as a way of getting people to play our games, with no obligation or risk. It's kind of like - try before you buy - so that you can get a feel for us. That said, you can also win using bonus money if you meet the terms and conditions as you have stated. Every week we publish a little snap shot of big winners and also the people who have won using bonus money on Facebook and Twitter. I appreciate that you may think its unfair to win big on bonuses and not be able to cash it out, but I think the way to look at it is - we offer you a free, no obligation way to win free money and all you have to do in return is invest a little of your time to play the games. We really value your feedback and we are looking to update the way bonusing is done so please bear with us for a short while longer while we try to get a more up to date system in place. Thank you for your continued support. Kind regards The Phone Casino

Posted 8 years ago

“Very good, even won, bit of a long process to claim your money though. And don't think I'll ever win through bonus money either”

Helpful Report

(18360) - Posted 8 years ago

Hi Jason Thanks for your feedback. I contacted Customer services to find out if there were any delays. Without going into specifics, the withdrawal was authorised and issued on the same day that you requested it. If there is anything else please email support@smallscreencasinos.com Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Iv tried loads of sites because i enjoy a fun hassle free play on roulette sites like sky seem to only pay out wen they see fit. As for the phone casino it seems fair and games are good all round fun expierience defo my favourite so far and quick pay outs to :)”

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Posted 8 years ago

Hi Marcus Thank you so much for your review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“All round great feel to gambling.. u don't get a lot 4 real cash, but alot of free games with BONUS cash 2 play with... Lots 2 keep most peeps happy though..”

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(151162) - Posted 8 years ago

Thanks Lorraine We really appreciate your feedback. Just wanted to point out that for every deposit you make you can take advantage of the rewards that are on the rewards pages. Go through the main menu and you'll see the rewards page there. That way you can get lots more bonuses or bang for your buck. Thanks again for your kind words. The Phone Casino

Posted 8 years ago

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(153438) - Posted 8 years ago

Hi Carlos Many thanks for your review. Would you care to say anything that in particular about why you gave us 5 stars? It just helps us improve or provide feedback where necessary. Many thanks for taking the time nevertheless. Regards The Phone Casino

Posted 8 years ago

“I have received fantastic customer service from the phone casino. Fast and reliable. Quick at withdrawal of funds and a great selection of games to entertain. I have had a brilliant experience here! Best online casino!”

Helpful Report

(105575) - Posted 8 years ago

Thank you so much. We really appreciate your feedback. Regards The Phone Casino

Posted 8 years ago

“I have won £4717. That's great, should I ever see the money. I requested a withdrawal on Thursday 02/02/17 and as of yet the money had not left the reverse withdrawal system. I have been told it will be paid out next week at Wednesday earliest but definitely by Friday. Which would make it a 13-15 day wait. Happy to accept my deposits but taking their time paying out winnings. They have made 3 errors so far. I'll post more information if there are any further mistakes.”

Helpful Report

Posted 9 years ago

Hi Adam Thank you for your review. Following your comments I undertook a personal review of the activity on your account. I can see that other withdrawals were processed in a very short time. I also understand that you were notified that for larger withdrawals we have to perform additional checks and effectively money laundering processes. As your withdrawal was larger than your average ones in the past, it was to be processed a a bank payment which I understand you have received. Our advertisised bank tranfers have always been longer principally due to the time it takes to perform additional procedures. I also asked what mistakes had occurred and I'd appreciate if you email me at suppost@smallscreencasinos.com using the subject header reviews.co.uk and let me know as I couldn't see any. In short, I think trying to say that we feel its harsh to give the team a 3 star review when they did all they could to facilitate your withdrawal in the shortest time. Its your opinion and we respect that, however, the team are also bound by the need to perform certain tasks as imposed upon us. I hope you understand. Thanks for your time nevertheless. Regards The Phone Casino

Posted 8 years ago

“Wonder mobile fun!”

Helpful Report

(172504) - Posted 9 years ago

Hey Justin Thanks so much for your review. Do let us know if you ever need anything. Regards The Phone Casino

Posted 9 years ago

“Love it!! Been on it for few years now,easy to use n good layout.wide selection of games.fast payouts.customer service great too????????”

Helpful Report

(38577) - Posted 9 years ago

Hi Katy Thanks so much for your review. Its always lovely to hear from customers that have been with us for some time. We hope you continue to have fun with us and look forward to seeing you again soon. Kind regards The Phone Casino

Posted 9 years ago

“I like playing on the phone casino,it's the best for bonuses only bad thing about it is that with the bonus money you can't play all the games where as on other sites with the bonus winnings you can ply on all other games,for that reason alone I'm not too keen on the game”

Helpful Report

(150438) - Posted 9 years ago

Hi Zalia Thank you so much for your review. We have looked at offering bonuses on other games that we haven't created. The reality is that because we have built our own system we cant have 2 different types of bonuses running as it would be very difficult to work out which bonus relates to which system when players flick between games. That's basically why we don't offer bonuses on games we haven't created. We are looking to revamp the bonus scheme in general this year so look out for the updates that will be sent around. Thank you again for your comments though, noted and we are on it. Kind Regards The Phone Casino

Posted 9 years ago

“Amazing casino pays out all the time and very good with withdrawals”

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(174559) - Posted 9 years ago

Thanks Paul :-) Kind regards The Phone Casino

Posted 9 years ago

“It's good to play but when deposit it takes money from ur contract which isn't good but apart from that good get free spins nearly everyday”

Helpful Report

(174852) - Posted 9 years ago

Hi Stacey Thank you so much for your review we really appreciate your feedback. One comment we didn't understand is, "it takes money from your contract, which isn't good" - in answer this - You must have, logged in using our secure process, selected cashier and then selected "pay by mobile". If you select that option we ask your mobile network to check either i) if you have enough pre-pay credit or ii) as in your case, if you are a contract customer that have no restrictions on your mobile account. At that point if you press the "Submit" button after choosing a deposit amount, we have to make a billing request somewhere. In the case of mobile billing it gets billed or deducted directly to your phone. You are sent a free SMS billing receipt as well to confirm this process. If you need any further clarification please contact us using support@smallscreencasinos.com and we'd be happy to assist. Thank you again The Phone Casino

Posted 9 years ago

“Just a total lack of winning I must of spent 1000 pound or more with these and never come away with anything the bonus spins you get you can't cash out so what's the point that of having them.also if you wager say 1 pound spins on say reels of luck for instance some wins spin in at 3p what's this all about there just robbers who don't wear masks”

Helpful Report

Posted 9 years ago

Your email address says Shaun in it, so i'll refer to you as such if that's OK? Shaun - to protect the credibility of your review (good / bad) we'd ask you to please verify your email so that your review doesn't remain unverified. In reference to your claims on the game play. We cannot discuss that in such detail on here but I can happily arrange for a review of your account if you contact us using support@smallscreencasinos.com Please refer to the fact that you made a review on this site. I would add, for your information, that all of our games are tested by an independently certified testing house to ensure that they operate correctly. This is a requirement before any game cam be made available to the public. Where we licence games from other suppliers, these too, are subject to the same testing standards and we have sight of the relevant testing certification. In addition, recently, the UK gambling commission have introduced real time RTP (return to player percentage) tracking. This is to ensure that the games operate in practice as they have done during testing. This is the same standard required on ANY online Casino operator that is licensed by the UK Gambling commission - so you and all players should only use licensed Casinos and take comfort from this. Different games have different ways of playing so there can be variation in terms of how many wins or losses are generated in a particular streak. We are sorry if you feel that this went against you. As you can see from most of the reviews here. Customers are generally having a good experience and returning time and time again. We do offer (as all licensed UK online Casinos should do), the ability to set limits so that if things go against you, you can stop playing and try again at another time - or if at all. Please review those tools in our main menu. They are there to help you. Playing should be fun and entertaining and should not leave you feeling like you have lost out. I can't speak for how easily accessible these tools are on other sites. Re- bonus play - it is just that - free play opportunities. There is a play through limit that is quite hard to reach, but if you look at our Facebook page you'll see that loads of people meet that requirement every week and we publish a sample for you to see. If there is anything else that we can do to assist you and review your account, then please do not hesitate to ask. Kind regards the Phone casino

Posted 9 years ago

“My current play through target is £351023.28 let's just say I'm not going to be playing through that! Apparently it moves up and down with each wager of bonus money however mine never seems to go down. I do love the free games but there's only a certain number of games you can play with the bonus money.”

Helpful Report

Posted 9 years ago

Hi Melanie Thank you for your review. We know that we need to work on the bonusing system. Its one of the first things that was implemented many years ago. The rules around bonusing will be changing this year so we have held off changes until we have clarification on how we can offer bonuses going forward. We will keep you posted. On a separate note - I will get the play through on your account reset. Whilst the current system shows the total required for all bonuses applied (which makes it look very unrealistic) the trigger to cash out depends on any bet that reaches the play through requirement. If we can assist you further,please let us know using support@smallscreencasinos.com Kind regards The Phone Casino

Posted 9 years ago

“Well what can I say , over the past 10 years I've been playing on other big casinos , never really won anything, came here deposited just £10 which rapidly turned into £900, so made a withdrawal and customer service was there 24/7 to support any issues with immediate responses. You need to ignore the negative reviews about high bonus wagering, this is free play money if you want real money deposits some cash like I' did! I'm awaiting my money but I'm sure it will be here soon! Highly recommend”

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Posted 9 years ago

Congratulations Simon We hope you had a fabulous Christmas! Please can you verify your email for the review site. I know you have posted up evidence that you are genuine, but it helps us too. Thank you Kind regards The Phone Casino

Posted 9 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews