The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,218 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the phone casino, i was playing away cluelessly if am being honest on the jester game, and pressed to go up to next level and the 7's came in and it crashed 😂 but when i refreshed i had won £270. I love lucky reels game. In total for £20 ive won £475 so am happy. Withdrawal does take a bit of time to be processed, which is now, so just to see how long to reach my bank it takes. I like the bonuses even if i do have a playthrough it keeps me entertained.”

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Posted 8 years ago

Hi Emma Well done on your winnings. We just wanted to say thank you so much for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“The bonus requirement is really bad I understand that you have to wager a certain amount but 200 win spins in a row is ridiculous”

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(186185) - Posted 8 years ago

“Won a little bit of money really hassle free to get paid out and it cleared quickly too. Very impressed also has an amazing range of games.”

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(190924) - Posted 8 years ago

Hey Laura Thank you so much for your review. We really appreciate your comments and look forward to seeing you again. Wishing you all the best. Kindest regards The Phone Casino

Posted 8 years ago

“Fast,swift customer service !! Loads of freebies and bonuses ...what's not to like !! Great site to play on ........;)”

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Posted 8 years ago

Michelle Thank you for your lovely words. We have upgrades coming soon that we hope you'll enjoy just as much. Stay tuned :-) Have a great Bank Holiday weekend. Kind regards The Phone Casino

Posted 8 years ago

“Quite good, should need more new games like Lucky lady charm, book of ra, Dolphin perl, black knight, the money win from free games phone casino offer could play in any games nor just few boring games”

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(133840) - Posted 8 years ago

Chief Many thanks for your comments. We are adding new games and suppliers as quick as we can. Not to diminish the value of your comments, but different people like different games and we may not be able to get all the games that would suit everyone. Rest assured that we have some exciting suppliers coming on board very soon... so watch this space. Thank you again for taking the time to leave you thoughts we are on it! Kind regards The Phone Casino

Posted 8 years ago

“I made a withdrawal and was in my bank within hours”

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(185030) - Posted 8 years ago

“The phone Casino is awesome .it's fun exciting an really cool too play when u are stressed.thank u”

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Posted 8 years ago

Nadia Many thanks for your review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Easy to deposit and withdraw.No problems verifying ID good selection of games and helpful friendly staff”

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Posted 8 years ago

Hi Chantelle many thanks for your lovely review. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Customer service is brilliant, very quick response through email. Games seem to always play well compared to other casino sites. A lot of random bonuses, free spins and plenty of rewards to claim, brilliant! Never had any issues.”

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Posted 8 years ago

Hi Finlay Thanks so much for your review. We really appreciate your comments. Kind regards The Phone Casino

Posted 8 years ago

“Brilliant customer service, never had a problem. Good bonuses although high wagering. But games always seem to pay out! No issues at all!”

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Posted 8 years ago

“I've had free spins etc and won £255 but I don't know how to collect this or even if I can?... What are Wager requirements etc? To register a bank card you have to deposit and it asks for a lot of details! To pay in you don't need the long card number for instance surely?... I've tried ringing the number to contact them and funnily enough it's not available! Why is it so confusing?”

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Posted 8 years ago

“Confusing”

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Posted 8 years ago

“the games are all good and customer service were very helpful but it is a little confusing the you withdraw money and how long it takes but In all good”

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(192187) - Posted 8 years ago

Hey Craig Thank you so much for your review. Can you email support@smallscreencasinos.com ref Review and let me know your concerns on the withdrawal process? We are currently updating all our processes in a new look web site and it would be great to know what you didn't like so that we can look to improve. Thank you in advance. Kind regards The Phone Casino

Posted 8 years ago

“I have played phone casino and have never won any money despite depositing hundreds of pounds. I was going to deposit using my card only to see the information needed included my banks sort code as well as other private info. I can only warn people against doing any dealings with these people.”

Helpful Report

Posted 8 years ago

Hi Phil Firstly thank you for taking the time to leave a review. From the email address left here I have located an account, but it appears that your review is unverified and your claims don't match what is on your account. As you can see here, we get good and bad reviews. In all cases we try to explain and deal with each one properly and provide explanations where we can. Its never nice to have to say that you are simply wrong in your assertions on this occasion! The claims you make on play are wrong and also on withdrawals. If you have registered a card we don't ask you for any more information other than what we need so as to satisfy the regulations imposed upon us by the UK regulator. These requests are made by and followed by most any reputable casino operator that is licensed by the UK because, we are seeking to enhance our verification of you, as a customer. Primarily so that we know who you are and that we are paying money back to the correct person. All information is secured and we don't share any information other than where we are required to. I think you might be confused as its only in the case of bank transfers that we'll need to use your bank details. I think that is fair if you want withdrawals sent back to your bank. As I stated earlier, by all means leave a fair review and we'll respond and and try to address your concerns, but please don't list improper statements when your account has been inactive for many months, and you have chosen an anonymous review and further not verified your email address. It just makes us suspicious and other customers think you are not genuine. Kind regards The Phone Casino

Posted 8 years ago

“Good variety of games from 20p . Customer support is excellent very helpful which is a definetly a plus.”

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(39369) - Posted 8 years ago

Hi Kathryn Thank you so much for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“Love the games, and variety and the free spins awarded are amazing, the down side is they can ply be played on exclusive games one you get a balance from them. And that it's difficult to meet the wagering requirements with free spins. But overall I love it.”

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(162285) - Posted 8 years ago

Hi Ashley Thank you so much for your comments and rating. We are always striving for 5 stars so we hope to improve and meet your expectations. Kind regards The Phone Casino

Posted 8 years ago

“The phone casino is super brilliant service I had a withdraw £ 600, money on my bank account Lloyds TSB was really super fast very fast response when writing on email support online chat without problems I have no problems with The phone casino, high quality casino no 5 stars but 10 stars”

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(130956) - Posted 8 years ago

Hi Roman Thank you so much for your review and feedback. Kind regards The Phone Casino

Posted 8 years ago

“Really really fast customer service email replies and great selection of games. I wasn't sure how the withdrawal process worked but they guided me through it via email, just waiting to see if that part is as super fast as the customer service. Great site.”

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Posted 8 years ago

Hey Mark Thank you so much for your review. We really appreciate your comments. It makes our day. Thank you again and for your support. Kind regards The Phone Casino

Posted 8 years ago

“I love the phone casino one of my favour sites . Its quick and easy to access offers a wide variety of ways to deposit. Plus it's now got loads of new games to play and even win. Theres one down point tho the bonuses are great but if you get through the play it through balance you can win win and win like l won £3000 but they only allow £200 withdrawal from bonus money winnings . So they should stop the play from going above that as its a very big let down winning all that money to only get £200 of it”

Helpful Report

(117667) - Posted 8 years ago

Hi Debbie, Many thanks for your feedback, really glad that you love the site and the variety of games. We have some great changes that are coming through soon that will make it even better so watch this space. I just wanted to touch in the bonus money point. We offer bonuses (like most other online casinos) as a way of getting people to play our games, with no obligation or risk. It's kind of like - try before you buy - so that you can get a feel for us. That said, you can also win using bonus money if you meet the terms and conditions as you have stated. Every week we publish a little snap shot of big winners and also the people who have won using bonus money on Facebook and Twitter. I appreciate that you may think its unfair to win big on bonuses and not be able to cash it out, but I think the way to look at it is - we offer you a free, no obligation way to win free money and all you have to do in return is invest a little of your time to play the games. We really value your feedback and we are looking to update the way bonusing is done so please bear with us for a short while longer while we try to get a more up to date system in place. Thank you for your continued support. Kind regards The Phone Casino

Posted 8 years ago

“Very good, even won, bit of a long process to claim your money though. And don't think I'll ever win through bonus money either”

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(18360) - Posted 8 years ago

Hi Jason Thanks for your feedback. I contacted Customer services to find out if there were any delays. Without going into specifics, the withdrawal was authorised and issued on the same day that you requested it. If there is anything else please email support@smallscreencasinos.com Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,218 reviews