The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,165 Reviews

82 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,165 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I registered but every time I log in I am sent to cashier to deposit..doesn’t it say that they give 100 free spins for registration??so where I can see them coz I can’t”

Helpful Report

Posted 5 years ago

Hi Mariana have you contacted customer services? They are available on support@smallscreencasinos.com Kind regards The Phone Casino

Posted 5 years ago

“Extremely long withdrawal times. Claim to have visa direct but definitely do not. Takes a long time for customer services to reply to you.”

Helpful Report

(837000) - Posted 1 year ago

“Only thing is it's not letting me set up my card to allow me to make a withdrawal”

Helpful Report

Posted 5 years ago

Hey Glen, Thanks so much for your review. I have asked CS to contact you to assist. Its not something that should happen. They will be in touch today. Their contact details are support@smallscreencasinos.com and 020 8815 5093. Kind regard The Phone Casino

Posted 5 years ago

“Love the site but I feel there should me better rewards.. free spins for different games.. it's near impossible to win on wings game!”

Helpful Report

(344763) - Posted 5 years ago

“Brilliant gaming site and very quick deposits just abit disapointed in how long the withdrawals take”

Helpful Report

(297354) - Posted 5 years ago

Hi Mark I've asked the CS team to look into whats going on with your account before I respond to you. Kind regards The Phone Casino

Posted 5 years ago

“Brilliant live chat experience really go the extra mile to help no matter the situation.. love the games they have and every time I go o the site I enjoy every second fun and friend and very easy to use”

Helpful Report

(215753) - Posted 5 years ago

“Great games and I like the daily tournament. Payouts are far too slow though. I rang customer service to ask how long it takes for a withdrawal to be processed from their end and I was faced with the most miserable sounding man I've ever spoke to. He said the withdrawal will remain reversible and won't be processed for 3-5 days. Other casinos I play usually process withdrawals within 4 hours and I receive the money the next day. For this reason I won't be depositing anymore no ey on this site but will continue to play the free daily tournament.”

Helpful Report

Posted 5 years ago

Hi Anette Thanks for letting us know. I'll follow up whats going on here. Regarding the withdrawals we do quote 3-5 days as that's been our experience. Unfortunately when its processed, its out of our hands. We use an international bank so that might explain why its not within a matter of hours but to give you comfort we are always looking at new and faster ways to get you your funds quicker. Apologies if yours was at the longer end of this estimate. Kind regards The Phone Casino

Posted 5 years ago

“High value player, never reply to customer service emails with deposit issues, no free spins or bonuses for play, RTP on their slot games are some of the lowest on the internet. Avoid and okay somewhere else.”

Helpful Report

Posted 9 months ago

“Excellent casino site. Probably the best out there. Very easy to use. Lots of different games. Plus you get free slot games every day. Joined recently and was ver impressed. Sent the relevant ID'S (which is normal for all betting sites) got approved within an hour. I deposited and won. Withdrew the money and was in my account instantly!”

Helpful Report

(1093933) - Posted 9 months ago

“Great choice of games Plus no crashing when playing games like other sites But maybe think on updating the withdrawal procedure as it does take to long to receive your winnings than other sites like when you withdraw its in your bank the same day ?”

Helpful Report

(464990) - Posted 1 year ago

“Highly enjoyed opening an account with your guys , I deposited via my phone bill to start with and found this super easy , I also was paid my withdrawal around a date later which was responsibly quick!”

Helpful Report

(960306) - Posted 1 year ago

“Allowed me to play for months and spend 1000s then closed my account with no reason what so Ever then told me I have to wait upto 20 days to get my money back that I had in there I strongly advised stay clear of this site still havnt sent my remaining balance back to me I would never recommend this site at all if t there. Was a minus star I would give that”

Helpful Report

(925800) - Posted 1 year ago

Hi Nicola It appears that your account was flagged for additional due diligence. We are required, as part of our licence with the UK Gambling Commission and legally under Anti-Money Laundering legislation and Proceeds of Crime legislation, to ask certain customers (where they hit triggers that have been set), for additional information on your source of funds and source of wealth. This is for several reasons: 1. To ensure that you have a legitimate source of income that you are playing with. It avoids issues where certain gaming companies have been fined for letting people spend hundreds of thousands with money that turns out to be stolen or from untrustworthy sources. We have to make sure you have a proper source of income (wherever that may be from); 2. It allows us both to take a natural break and assess if your play is appropriate and affordable; 3. It allows us the opportunity to meet additional obligations under Social Responsibility measures, to set limits for you where limits have not been set previously. This is simply for player protection as we don't want customers playing with more than they can afford to; 4. It assists us in meeting our regulatory obligations. Unfortunately - if you cannot / do not / will not supply the information that the team has requested, then we cannot allow you to continue on our site(s). It's certainly not ideal as we hate to turn customers away. If we could get reliable third-party information that will give us the comfort that we need to explain our assessment to the Gambling Commission, then we would do so. Unfortunately - third-party information like that doesn't exist (currently), so we ask our valued customers for this directly and in consideration for your efforts and assistance, we give you a cash goodwill gesture for your trouble and time. The information is not shared with anyone (unless the regulator asks what we have done) and is not used for or by any external or third-party companies ( under our GDPR) obligations. It simply is used so that we can assess and meet obligations and allow you to play safely. I would urge you to look at other companies, if you choose not to continue with us, and make sure that they have your interests at heart - the highest standard that can be applied is when we have to say we can't take your business if we cannot meet our obligations and licencing conditions. We can re-open your account if you can supply the information requested but not otherwise. Thank you for your time and understanding. The Phone Casino

Posted 1 year ago

“Something isn't right rung in for a week still money to my account , been told a couple of different things now very strange”

Helpful Report

Posted 1 year ago

Hi Kara I believe that this matter has been resolved for you and that you were awarded some compensation. If you're happy, may we ask you to revise your review? Kind regards The Phone Casino

Posted 1 year ago

“Very quick and responsive customer service . Easy to deposit and withdraw the money. Only one thing which I found strange that the first couple withdraws was in couple minutes on my account and now it takes 1-5 days. Because of that my rating is 4 not 5.”

Helpful Report

(903322) - Posted 1 year ago

“Didn't know that you had these kind of tournaments i won the 1st game i entered. Really like "The Phone Casino" i won £610 and did manage to withdraw it yay”

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Posted 2 years ago

“I ❤️ The phone casino as you get free spins daily and win real cash even though it's not a big amount every little helps,and if you need to deposit you can deposit a minimum of £3 where most other sites it's a minimum of £10 so u can try your luck with just £3”

Helpful Report

(611800) - Posted 3 years ago

Thanks Emma We love you too. Have a great weekend and look forward to welcoming you back in soon. Kind regards The Phone Casino

Posted 3 years ago

“I came 1st on Mr wonga spins a prize of £20 then 4 th £10 sat 13june,my prize was 30 free spins on a not so good game and I won 5 p. False information”

Helpful Report

Posted 3 years ago

I don't understand.. You won FREE cash and FREE real money spins with no play through - where you get to keep what you win. If you came 1st you will also have been given a free entry to the 1 million scratch card to win 1 million - all for FREE... no Deposit required! I don't understand how that's unfair or false information! I suppose it just shows you that you cant please everyone!. Sorry - but I doubt you'll find another Casino out there that offers you this much. Good luck Regards The Phone Casino

Posted 3 years ago

“Second time withdrawing from this site. It’s just too slow, my winnings have been sat in my account since yesterday nearly 24 hours later & they still haven’t processed! This really needs changing, 24 hours later & my withdrawal is still sat in my account, apart from this very good site, and very polite! Just the withdrawal is terrible. I believe 12 hours is enough time to process the withdrawals. I don’t know how much longer I’ll have to wait for this withdrawal to be processed. Will write another review on the withdrawal being processed n how long, to let all other customers know before they deposit money”

Helpful Report

Posted 4 years ago

“Great casino love all the games but the only down fall is that I made a withdrawal yesterday of £150 at around 12ish and I changed the amount to £80 this morning. So all I’ve done is change the amount & im still waiting over 24 hours later to get this withdrawal processed. It really shouldn’t matter if you change the amount at all, the time frame should be the same from the first withdrawal. Apart from this good casino but there’s a lot more casinos that pay out a lot faster”

Helpful Report

Posted 4 years ago

Thank you for your feedback. This is something that we can look to change in our processes, so very sorry for your delay. I will raise it with the team and see if the is something that can be done. Kind regards The Phone Casino

Posted 4 years ago

“They make it look like u win money then rob u blind.”

Helpful Report

(384106) - Posted 4 years ago

Hi Roland I've just asked CS to look into your account for me and to be honest we don't understand your review. It doesn't make sense based on your account activity! Just for your information..... every single game (on any reputable and licensed UK Gambling sites), undergo rigorous, independent third party testing and the games are then certified for use by the UK Gambling Commission. The Commission then regularly checks the certification so that the games have not been tampered with. As such you, as a customer, and every other customer that plays any UK licensed site, can have complete confidence that the games available to you are FAIR and operate according to their design. This is what makes the UK market a great and safe environment to play games within. This however, doesn't mean that everyone will win, every time they play and you must only play when its fun to do so and within your means. There are tools available in the site (under the main menu called "Know your limits") and the CS team can also assist you if you want to limit or restrict your activities in any manner. Further, if you are experiencing any problems, no matter if you have deposited £1 or £1m, GamStop is the national self exclusion scheme that you can access to prevent yourself from accessing any online site. If we can be of any help whatsoever or if you have any queries about the games that you have played, please feel free to contact the team using support@smallscreencasinos.com and we will do our very best to address any questions. We hope that you will see, we do not do anything to the games once they are launched so we have no ability whatsoever to take any money from you other than what you choose to do yourself. Kind regards The Phone Casino

Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,165 reviews