The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,164 Reviews

82 %

of reviewers recommend The Phone Casino

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4.3

Based on 1,164 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's ok doesn't give good bonus or free spins”

Helpful Report

(1140488) - Posted 4 months ago

“Not many mainstream games. Also I’m disappointed you charge for withdrawals too,”

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(1144193) - Posted 4 months ago

“Rtp isn’t great at the moment Getting in touch could be made easier such as live chat The worse thing is are the bonuses which are non existent”

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(1077968) - Posted 10 months ago

“£20 refund not been honored as yet and not reasurring to withdraw money at the minute.”

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(993674) - Posted 11 months ago

“Love this the only bad thing about it is you the minimum you can withdraw is 20 and also you get charged a fee which is a pound so basically the minimum needs to be 21 pounds before you can withdraw with to me is a downside of it”

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(899293) - Posted 1 year ago

“not very good bonuses”

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Posted 1 year ago

Hi there, do you have anything specific that we can address? I hope you are using the free to play Tournament where you get free spins daily to win free cash and prizes. Also all the rewards we offer in the Free Spins page ( in Main Menu) are real money free spins with no restrictions on the amounts won from your free spins. Because we only offer real money free spins with no play though or wagering on the amounts won from those spins, we don't offer silly sign up bonuses. Pretty much all other companies, you would have to play the winning between 35 and in some cases 200x. and then there would be a max cash out value. We hope that we're are fairer than that Regards The Phone Casino

Posted 1 year ago

“I am not a fan of the £1 withdrawal fee at The phone casino, and do not like that you have to wager any money deposited into the site. Further, the lack of offers after the initial sign up offer is not great, and I get more offers from other websites, leading me to use them more.”

Helpful Report

(977904) - Posted 1 year ago

“Offers are not easy to follow and seem to be designed to trip newer players into deposits they cannot withdraw.”

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(939180) - Posted 1 year ago

“poor site (kept crashing) also very deceptive terms and conditions. The info is there but only if you read carefully.”

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(928814) - Posted 1 year ago

HI Michael Can you be more specific please? We try to give as much information in an accessible place. In addition, we have spent a huge amount of time upscaling the communications that are being sent out to make sure that all the terms are clear and visible. We value your opinion KInd regards

Posted 1 year ago

“Am very concerned because I've been spending money with you . I didn't realise u needed verification now that I want to withdraw my money . Tried to call customer Services and it says can't take my call . Would appreciate some contact as you owe me £900”

Helpful Report

Posted 1 year ago

Hi Richard To address your concerns, every single customer where we need additional ID is notified as such at the top of the logged-in lobby. You will have seen a warning banner that says your details need to be updated. It is a specific requirement in the UK regulations that we are not allowed to ask for this at the point of withdrawal, we must ask for ID sooner. So we ask as soon as you create your account to avoid such issues. I trust that you were able to resolve this seamlessly so can we ask you to revise your review? Regards

Posted 1 year ago

“Haven't managed to get or win anything really mainly apart from make deposit Pathetic free spins offer impossible to get anywhere or anything for free on annoying stupid mr wongas awful game then it tries to get you to pay money to purchase more tickets so you can play it even more in order for you to even be able to qualify for any cash prizes which kinda defeats the object of free spins why not have proper free spins on an actual real slot games instead of that ..!! Also keep sending messages regarding tournaments but try get on to tournaments sends you back to mr wongas yet again .Regularly play tournaments on othersites without any problems & everything is so much simpler & clearer including easier options on how to get free spins etc or anything being offered ..Frustrating. . Other sites so much simpler & have better promotions & offer proper bonuses you can actually win something from !!!!!”

Helpful Report

Posted 2 years ago

Hi there I think there is some confusion withyour experience - perhaps I can explain a few elements that will make life easier for you. 1. Mr Wonga is a daily free to play game that, if you are lucky enough to score well and land within the top 200 (weekdays) and 300 positions ( weekends) you will win a free cash prize and or real money free spins - for NO COST or CHARGE whatsoever. Whatever you win from that ou are free to take out - NO RESTRICTIONS. 2. the offer to get more entries at the end - doesnt cost you anthing as we simply give you more free tickets to play the Mr Wonga = more free chances to win a real money prize. There is no obligation and secondly the depoist you make is available in the cashier' for you to play in amy game of your choosing. 3. the game has to be fair tio all players - depositing / non depositing. Its random and every single customer get the opportunity to play every day for free - if youre lucky to win then youve won something for absolettely nothing - that seems fair to us and for you as a depoisting or non depositing customer. 4. We only run 2 other types of tournaments at the moment. The most current one is Fluffy Siundays where teh top 3 point scores will wil £100, £50 and £25 in cash and its awarded on the MOnday afer the tournament. we have run tournaments on "elk games" in the past but not so much now. There are sometime tournament run by our games providers like Pragmatic play and all teh tools and rules are there to see. I hope that clarifies what we have to offer and how we try to be as fair as possible to everyone. Kind regards The Phone Casino

Posted 2 years ago

“I found the site.... weird... I've played on many gambling sites over the years, and this was probably one of the worst, if not the worst. Firstly, when you sign up, you're given a password that you can't change at the point of sign up. It basically forces you to use the last 4 digits of your mob number. You can the choose to change it, BUT at a cost.... They send you a text message that you need to reply to that has a fixed fee attached! I've never came across that before and I think it's really customer unfriendly! IF you do manage to walk away in profit, the minimum withdrawal I believe is £20 AND they charge you £1 to process... With so many gambling sites out there, I won't be returning any time soon.”

Helpful Report

(858700) - Posted 2 years ago

“Takes ages for mu withdrawal”

Helpful Report

(806570) - Posted 2 years ago

Hi Tammy I have asked the team to look into this for you as withdrawals are processed immediately. If there is an issue wit will be with the bank as we don't hold onto the withdrawals once processed. Kind regards The Phone Casino

Posted 2 years ago

Hi Tammy I got this back from CS : "withdrew xxx at 14.26 on the 25/09 which was issued instantly and she is just waiting for her bank to clear it into her account if they haven’t already done so. We can’t speed that part of the process up." I hope you have received funds by now - sometimes the bank will not clear transaction on the weekend and we are not in control of that. Kind regards The Phone Casino

Posted 2 years ago

“you get charged for using paypal and you also get charged for withdrawing your winnings. you can withdraw winnings via paypal either. not the best site.”

Helpful Report

(797015) - Posted 2 years ago

Hi Jason There is a charge for using PayPal because the charges are so high for us to processes a deposit via PayPal. We have only passed on a small part of that cost. I would highlight that there are many other FREE to use, deposit mechanisms, such as Card or the Bank transfers with Trustly etc as well as the e-wallet solutions like Skrill, Paysafe and Neteller. Regarding withdrawal fees: Its £1 because we process withdrawals instantly and we have to use a faster payment route in order to get the funds back to you as fast as possible (usually within a matter of minutes). The alternative is to wait up to 5 working days. As a result - so that's fair to everyone, and because it costs us much more we added a small processing fee to help cover some of the costs of the faster processing. We also offer better value because we offer no playthrough or conditions attached to amounts won from free spins or free bonuses. All of the rewards are real cash. I hope you understand that there are alternatives available to you and that we are transparent in our reasons. Kindest regards The Phone Casino

Posted 2 years ago

“Downsides No one to talk to, always an answer machine. Never phone you back. It tells you your withdrawal of cash has been proceseed but its still not in my bank ! Good choice of games, Very poor customer services”

Helpful Report

(750365) - Posted 2 years ago

Amanda, Very sorry - I have escalated your issue to the CS team. Kind regards The Phone Casino

Posted 2 years ago

Hi Amanda I got this from CS - someone will however contact you to discuss further. "Not had any calls this morning apart from someone sending texts saying ‘please’ to the phone line. Customer withdrew at 21.24 last night and that was issued within 1 minute so customer is just waiting for her bank to clear it. Had no emails or voicemails from her.

Posted 2 years ago

“Takes over your life and takes all your money only one winner here”

Helpful Report

(663395) - Posted 3 years ago

Hi there Gaming should be fun and for entertainment purposes, like may other activates in life. If you need any assistance, please contact us we'll be happy to help you. You can administer all the safe gaming protections with our tools in the website and addition, if you feel like you need a complete time out please register at GamStop and you'll be blocked from all UK operators. Kind regards The Phone Casino

Posted 3 years ago

“Most online sloths give u an incentive to play and give u a half decent win. I find the phone casino very good. Im thinking about closing my account”

Helpful Report

(414157) - Posted 3 years ago

confused dot com?

Posted 3 years ago

“Haven't recvd any prize”

Helpful Report

(495249) - Posted 3 years ago

“There’s no customer service available on the site ..... the game I seem to play Davinci constantly Resets .....the payout is absolutely not great for the money .....overall it’s not great ...... I’d have to say it’s a poor rating from me at this moment in time .....not a good experience overall ..... also I withdrew £10 then £15 and it hasn’t gone into my history it’s like it doesn’t exist that’s all wrong I’ve put a few hundred on the site in 3 days ......but I won’t be doing it again”

Helpful Report

(598863) - Posted 3 years ago

Wilhelmina I have raised you issues with the support team and I will come back to you on your comments. Kind regards The Phone Casino

Posted 3 years ago

Hi Wilhelmina I asked the CS team to look into your comments for me. I can report that we have raised the matter with the game provider about your experience on that particular game. We do have monitoring on each game to ensure that there are no glitches and on this occasion we haven't seen any issues or notifications. Nevertheless, we raised it with the game provider just in case we are missing something. Other things to check at your end, which we cant control, are your mobile phone signal or WiFi to ensure that you have a good connection. These can sometimes blip. One other factor to consider is clearing cache and cookies on your device as well as closing lots of open apps. I'm guilty of it too, having lots of apps open that have background functions running that we don't realise and a simple restart or closing of these apps, frees up the phone's computing power to provide a better experience. These are just extra things that a customer can do just to see if it makes an impact. The payouts on that game are a different matter. The game you refer to medium -high volatility. In short, low volatility games mean smaller wins more often and high volatility means fewer smaller wins, but when wins happen they are often larger, relatively speaking, to a lower volatility game. Customers often say that the game isn't paying out but all the games are independently tested to ensure that they work as designed. its the volatility that determines how the payouts occur. We are introducing a chili system that show you visually how volatile a game is so that you can choose games that suit your play more easily. In regards your withdrawals, these have been checked and your account is showing all the correct information. I'd invite you to check that again. While withdrawals are not fully processed, they show as pending and do not affect the stats on your account. It may have been in this limbo stage but I can assure you that your account reflects all the activity that you have undertaken. If you need a screen shot, the CS team have one they they can send you. I hope this answered your queries. Kind regards The Phone Casino

Posted 3 years ago

“Games are good fun but they charge you £10 for every withdrawal after 5 in a month and not per Callander month but a rolling month no other betting sight i use charges for withdrawals don't understand why phone casino do”

Helpful Report

(473351) - Posted 3 years ago

Hi Brian We updated this some time ago from 3 free to 5 free. I will ask the team to look into this matter again and see if we can get to 5 free per month as opposed to a rolling 30 days. Thank you for your feedback. Kind regards The Phone Casino

Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,164 reviews