The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and payouts”

Helpful Report

(167830) - Posted 9 years ago

Dan Thank you so much for your review. If there is anything we can assist you with... please ask. Kind regards The Phone Casino

Posted 9 years ago

“Excellent service from The Phone Casino. Id verification completed with 20 mimutes and received my withdrawals within 48 hours. Would highly recommend”

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(163542) - Posted 9 years ago

Sarah Thank you for your review. Kind regards The Phone Casino

Posted 9 years ago

“A fun site but could do with more roulette tables to pick from.”

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(146410) - Posted 9 years ago

Ashley, Thank you for your feedback. We recognise that our site lacks a choice of certain table games and we have been working hard to resolve this. Within two weeks there will be some additional Roulette and other table games added to the site. In addition to this, we will be launching Live dealer table casino games within the next two weeks as well. thanks for your custom and support. regards, The Phone Casino

Posted 9 years ago

“I don't have loads money but now and then I will put a tenna on then the other day put Tenna on and couple scratch cards later I'd won over £500!! I put in my ID and a half hour later I was verified!! And two days after that money was in my bank!! So happy..customer service kept me upto date with every movement by text and email.. Thanks phonecasino now I'm decorating my Hall/stairs/landing and living room with my winnings!! Very pleased”

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(150704) - Posted 9 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 9 years ago

“Nice lot of games lots of free spins service is reali good always help”

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(115547) - Posted 9 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 9 years ago

“I can't get on my casino it's saying I'm blocked x”

Helpful Report

(164869) - Posted 9 years ago

Hi, not sure this is the forum for such a request however if you can please contact customer services, they will assist you.

Posted 9 years ago

“The range of games is very good...graphics are smooth and gameplay seems very fair. I do however have 2 issues...the first is that i find having to pay £10 to withdraw, after 3 withdrawals in a calender month, excessive to say the least. Not sure why this is policy... The second is, on the main list of slots, there is a mistake with one of the games. The icon shows "plenty on twenty" (a slot that i am already familiar with) but in actual fact, the slot loads to a game called " horn of plenty". It even says so in the description. Either the icon or game needs updating to the correct one. Other than these 2 issues, the rest of the site, so far, is great. Thanks Alasdair doughty”

Helpful Report

(140509) - Posted 9 years ago

“I find it my favourite casino. As it's always giving away bonus spins etc. The customer service top rate and as helpful as can possibly be. Withdrawal is usually within one working day to my bank and the site expansive of games. No need to go elsewhere !”

Helpful Report

(61615) - Posted 9 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 9 years ago

Helpful Report

(61615) - Posted 9 years ago

“Cash withdraws from bonuses are way to high wagers to get it won 1000 pound once on a scratch card had to wager 50,000 to with draw I'll never put my own money in to the site on ever use bonuses”

Helpful Report

(132794) - Posted 9 years ago

Hi Reece Thanks for your review, but it doesn't quite make sense. Bonus money has a play through requirement, like pretty much every Casino in the industry. In addition, at least 200 people every month manage to win money using the bonus tools we provide. We publish these on our social media channels. What confuses us is that you are talking about wining free money that has a play through requirement vs not depositing that doesn't have play through requirement. Had you played with real money and won £1,000 then you would be able to withdraw it immediately with no restrictions or conditions. If you are unhappy with the bonus rules, please feel free to use real money. Bonus money represents an opportunity - for no risk or no obligation to try some of our games and to win free money.... with just the application of some of your free time. Thank you again for your feedback. Kind regards The Phone Casino

Posted 9 years ago

“Very quick to pay I'm impressed thank you”

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(154803) - Posted 9 years ago

“Excellent”

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(147493) - Posted 9 years ago

Thank you for your review :-)

Posted 9 years ago

“Excellent site with variety of games and very good bonuses for all customers not just new.had some good wins and love the site and appx”

Helpful Report

(144025) - Posted 9 years ago

Hi Kerry, Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 9 years ago

“Always helpful and understand with very quick replys to any questions that I had asked. GREAT SITE ????”

Helpful Report

Posted 9 years ago

Hey Michelle Thank you so much for the review

Posted 9 years ago

“The wait for withdraw of cash was quick and easy though the stakes for bonus is very high and isn't impossible but unfair to customers”

Helpful Report

Posted 9 years ago

Hi Matthew Thank you for your comments. Whilst we understand the frustrations that come with the bonuses systems and we are working to get a better system in place; we are offering an opportunity to win free money for no commitment or obligation other than some of your time. We do offer generous bonuses so that customers can get a feel for the games and find out what they like to play without commitment; something that a lot of casinos don't do as they force initial deposits. We appreciate your feedback, both good and bad, and I can assure you we are working on improving the bonus systems. Kind regards The Phone Casino

Posted 9 years ago

“I have been playing this site for a while now and it's an excellent site with lots of variety. I have been fortunate enough to win and cash out some money. The only small issue I have is that when you deposit money it comes off your card immediately but when you withdrawal using the same card it can take up to 5 days. Surely this can be a lot quicker. Apart from that I will still continue to play this site”

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Posted 9 years ago

“Won big with my bonus money but unlike other site like this one where if you win big your winnings becomes real money this site doesn't so to me it's a miss sale of the site”

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Posted 9 years ago

“I love phonecasino”

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Posted 9 years ago

“Really good customer service Shame bonus wager is so high Had a few good spins I would reccommend I play lots of online casinos This is one of the better ones”

Helpful Report

Posted 9 years ago

Hi Lynette Many thanks for your review. We are working on new ways to give better bonuses with a lower play through requirements. Look out for our new invite a friend option that is coming out in the next few weeks ;) Kind regards The Phone Casino

Posted 9 years ago

“Can never get hold of you by phone and your online chat is hit and miss aswell”

Helpful Report

Posted 9 years ago

Hi Andrew Thanks for your email. We've checked our records and not seen any emails or answerphone messages from you yesterday. When I saw this review I spoke to the CS team immediately and they informed me that they have been in touch with you. If you look at some of the other 5* reviews we pride ourselves on getting back to customers as quickly as possible. I know it can be a pain, but please do leave a message if you cant get through immediately as we'll be able to follow up with you much quicker. Kind regards the Phone Casino

Posted 9 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews